David Bloomfield
Process Improvement Manager at Cheeseman Transport- Claim this Profile
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English -
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Operations Exec ►Proven to Optimize Operational Performance & TQM -
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Bio
Mariano DeFilippo
In my experience working with David, he was a tremendous ally of the sales force, truly understood "customer focus" and exceeding the customer's expectations -- a rare "commodity". His expertise, experience, and problem solving skills would be an asset to any organization looking for operational leadership. David's strong work ethic, analytical skills, and positive outlook would also be great leadership traits for an organization!
ANDY HANNAH
I hired David and worked with him for over 10 years at Neff and always found him to be a competent and dependable member of the team. He helped drive improved performance and cultural change through a mature client services group and was invaluable in terms of mapping and re-structuring key workflows to support the business. He had a solid understanding of the support systems used throughout the business operations and was true partner with IT to help improve our database management and integration. He led and owned the CRM implementation and it's use throughout the company. He's detail orientated and a good communicator - evidenced by his ability to bridge the mission critical information exchange between the stateside and international facilities. On top of that he's simply a great guy and fun to work with.! An honest, upstanding person who would be an asset to anyone seeking an experienced individual with a strong functional skill set.
Mariano DeFilippo
In my experience working with David, he was a tremendous ally of the sales force, truly understood "customer focus" and exceeding the customer's expectations -- a rare "commodity". His expertise, experience, and problem solving skills would be an asset to any organization looking for operational leadership. David's strong work ethic, analytical skills, and positive outlook would also be great leadership traits for an organization!
ANDY HANNAH
I hired David and worked with him for over 10 years at Neff and always found him to be a competent and dependable member of the team. He helped drive improved performance and cultural change through a mature client services group and was invaluable in terms of mapping and re-structuring key workflows to support the business. He had a solid understanding of the support systems used throughout the business operations and was true partner with IT to help improve our database management and integration. He led and owned the CRM implementation and it's use throughout the company. He's detail orientated and a good communicator - evidenced by his ability to bridge the mission critical information exchange between the stateside and international facilities. On top of that he's simply a great guy and fun to work with.! An honest, upstanding person who would be an asset to anyone seeking an experienced individual with a strong functional skill set.
Mariano DeFilippo
In my experience working with David, he was a tremendous ally of the sales force, truly understood "customer focus" and exceeding the customer's expectations -- a rare "commodity". His expertise, experience, and problem solving skills would be an asset to any organization looking for operational leadership. David's strong work ethic, analytical skills, and positive outlook would also be great leadership traits for an organization!
ANDY HANNAH
I hired David and worked with him for over 10 years at Neff and always found him to be a competent and dependable member of the team. He helped drive improved performance and cultural change through a mature client services group and was invaluable in terms of mapping and re-structuring key workflows to support the business. He had a solid understanding of the support systems used throughout the business operations and was true partner with IT to help improve our database management and integration. He led and owned the CRM implementation and it's use throughout the company. He's detail orientated and a good communicator - evidenced by his ability to bridge the mission critical information exchange between the stateside and international facilities. On top of that he's simply a great guy and fun to work with.! An honest, upstanding person who would be an asset to anyone seeking an experienced individual with a strong functional skill set.
Mariano DeFilippo
In my experience working with David, he was a tremendous ally of the sales force, truly understood "customer focus" and exceeding the customer's expectations -- a rare "commodity". His expertise, experience, and problem solving skills would be an asset to any organization looking for operational leadership. David's strong work ethic, analytical skills, and positive outlook would also be great leadership traits for an organization!
ANDY HANNAH
I hired David and worked with him for over 10 years at Neff and always found him to be a competent and dependable member of the team. He helped drive improved performance and cultural change through a mature client services group and was invaluable in terms of mapping and re-structuring key workflows to support the business. He had a solid understanding of the support systems used throughout the business operations and was true partner with IT to help improve our database management and integration. He led and owned the CRM implementation and it's use throughout the company. He's detail orientated and a good communicator - evidenced by his ability to bridge the mission critical information exchange between the stateside and international facilities. On top of that he's simply a great guy and fun to work with.! An honest, upstanding person who would be an asset to anyone seeking an experienced individual with a strong functional skill set.
Credentials
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Lean Six Sigma Fundamentals
LinkedInFeb, 2017- Nov, 2024 -
Process Improvement Fundamentals
LinkedInFeb, 2017- Nov, 2024 -
Up and Running with Visio 2013
LinkedInFeb, 2017- Nov, 2024
Experience
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Cheeseman Transport
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United States
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Truck Transportation
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1 - 100 Employee
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Process Improvement Manager
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Mar 2017 - Present
Manager of Process Improvement 3/2017- Current Cheeseman LLC is a leading US provider of transportation and supply chain solutions, offering specialized less-than-truckload (LTL) and truckload (TL) services to the 48 contiguous United States as well as parts of Canada and Mexico. This position was created to provide documentation and streamlining of the company’s mission-critical processes, identifying system interactions and support requirements necessary to meet and exceed Industry KPIs. Cross-Functional Teams were created to drive root-cause analysis and continuous improvement by leveraging current system information and identifying process and system gaps to improve customer responsiveness and fulfillment consistency. Show less
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Director of Process Improvement and TQM
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Feb 2016 - Dec 2016
Director of Process Improvement & TQM 2016Unified offshore production facility and service elements and interacted with US call centers, sales teams, and customer in various markets, in this newly created position. Defined quality goals and created baselines in critical performance criteria (manufacturing markets and sales channels) established by customers. • Partnered with plant and support service infrastructure team as project manager. Focused on major system and delivery elements using cross functional teams with Six Sigma (DMAIC), driving reduced lead times, improving quality, reducing costs, and enhancing synergies throughout organization. Show less
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Director Of Client Services
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Jun 2004 - Dec 2016
Integrated Customer Service, Order Entry, Inside Sales, and Customer Care functions representing 35 associates and supporting Field Sales Force (54) and Regional Sales Management team. Reengineered Call Center to integrate additional critical technological and functional synergies, creating a holistic 360-degree view of customer. Implemented a Customer Relationship Management system (SalesLogix), supporting Client Services, Credit, Sales Management, and Marketing functions. Increased customer touches by deploying multiple channel marketing campaigns that utilized CRM system. Integrated 3 additional market databases that added 500K contacts focusing on decision makers, maximizing marketing and sales efforts. Employed State-of-the-art Call Center technologies, creating capability for all Call Center Representatives to service any customer contact from the web, email, fax, and phones. Created, integrated, and deployed Quality Management process to measure, manage, and reduce internal and external errors and amplify team and individual contributions. - Exceeded goal to substantially reduce current cost of quality by $270K in past 5 years. Show less
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NSK
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United States
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Machinery Manufacturing
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700 & Above Employee
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Project Development Manager
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2001 - 2004
Integrated project management methodologies and practices for IT projects within Information Systems Technology department to various business units. Served in liaison role to 1) understand the business, 2) provide policy convergence between business units and IST, and 3) improve communications between business and IST. Participated as e-business team member and Project Manager, managing website e-commerce strategy and development. Performed in OEM Business Unit liaison role on the Business Planning Process team, resulting in: Successful review, evaluation, and deployment of Salesforce.com Customer Relationship Management system for Field Sales team. Request for Pricing Information, New Product Pricing, and Request for Sample Bearings Systems development. Worked with Engineering and programing staff to deliver project and system requirements. Oversaw Purchasing and Manufacturing Supplier Extranet project, including: Financial Control reporting projects, resulting in successful implementation of Baan enterprise resource planning software. Human Resource (HRIS) Human Resource Information System project review, connecting Global HRIS system successfully. Show less
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Supply Chain Manager Information Systems
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2000 - 2001
Focused on information systems and process improvements required to produce a world-class fulfillment infrastructure and corporate supply chain performance. • Served as Project Leader for Warehouse Consolidation team that directed cost justification process, WMS selection process, technology selection, material handling solutions, packaging automation process, ISO / QS9000 certification process.- Developed and initiated product migration to new facility and represented a $4M investment by end of 1st quarter 2001, completing 3 weeks early, coming in $75K under budget. - Project met building, internal systems, and equipment inspections and review by Presidential Senior Staff members.Additional Positions Held:Supply Chain ManagerManager of Customer ServiceQuality of Service Specialist Show less
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Education
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2002 - 2003
Washtenaw Community College
Webpage Development classes -
1984 - 1988
Eastern Michigan University
Bachelor’s Degree, Business Degree with Major in Production Management
Community
