Experience

The Will-Burt Company

• United States
• Manufacturing
• 100 - 200 Employee

• Application Engineering Manager

  • Apr 2010 - Present

  Orrville, Ohio Manager of a team of application engineers. These engineers are responsible for applying engineering expertise to create timely solutions to customer unique applications. Responsibilities include supporting the sales departments with large bids, providing internal and external training, troubleshooting mechanical, electrical, and software field issues, and writing technical manuals.



DIEBOLD INCORPORATED

• Build and Release Engineer

  • Jan 2007 - Feb 2010

  Responsible for analyzing, building, testing, and releasing software products for field installations. • Analyzed software input requirements • Leveraged cutting-edge Rational ClearQuest and Rational ClearCase Tools to track and develop the project • Eliminated a multi-year backlog on product releases by efficiently completing over 548 products in 2009 • Built and released software for over 50 different platforms including Diebold, XFS, and ImageWay software • Exceptional… Show more Responsible for analyzing, building, testing, and releasing software products for field installations. • Analyzed software input requirements • Leveraged cutting-edge Rational ClearQuest and Rational ClearCase Tools to track and develop the project • Eliminated a multi-year backlog on product releases by efficiently completing over 548 products in 2009 • Built and released software for over 50 different platforms including Diebold, XFS, and ImageWay software • Exceptional communication and team work provided consistent documentation, processes, and builds • Solid understanding in InstallShield products, including InstallShield 2009 and earlier versions • Ability to follow the project from start to finish with extreme attention to detail • Annually completed hot fix and product builds (for 2009, over 330 product hot fixes and 211 product builds) • Consistently provided error free builds with a 99.64% success rate • Met or beat all Delivery Dates • Identified and resolved many issues before our customers received the products • Assisted in writing, reviewing, and simplifying the process documentation • Provided technical support for the release product

• Field Support Engineer

  • Jan 2003 - Jan 2007

  Working with level 2 support, field Software Engineers, Design Engineers, and bank customers, resolved critical software issues that drastically improved customer ATM up time and resulted in improved ATM sales. • Touched bank customers on a regular basis • Guided Field Service Engineers towards problem resolutions • Analyzed and resolved a wide variety of issues • Resolved memory leak issues that was causing shut downs worldwide • Used Visual Studio .Net Debugger to resolve… Show more Working with level 2 support, field Software Engineers, Design Engineers, and bank customers, resolved critical software issues that drastically improved customer ATM up time and resulted in improved ATM sales. • Touched bank customers on a regular basis • Guided Field Service Engineers towards problem resolutions • Analyzed and resolved a wide variety of issues • Resolved memory leak issues that was causing shut downs worldwide • Used Visual Studio .Net Debugger to resolve low level software problems • Used Identify AppSight software to resolve memory leak problems • Quickly recreated field problems in order to investigate a software fix • Aggressively addressed field problems thus improving ATM up time • Drastically reduced open SCRs to reduce the backlog of internal problem reports • Worked with special, major banks to improve uptime • Trained international associates on the build process • Interact globally to ensure that international issues were resolved • Supported the Business Improvement System as a team to provide process improvement suggestions • Resolved SCRs with no or minimal follow up required • Demonstrated ownership in all areas of expertise • Fostered collaboration by leading weekly meetings with functional groups • Provided support for Smart Card EMV certification in Poland • Updated Paragon tool with certification tests • Aided India Development Center with the integration of XFS into our product structure

• Systems Engineer

  • Jan 1991 - Jan 2003

  Responsible for the development of software applications that provided new ATM features and that improved the reliability and uptime of the ATMs. • Used PLM and Visual C to code ATM software features • Developed American Express module for use by major banks in the California area • Responsible for applications that aided in the tracking and troubleshooting of ATM problems • Spearheaded several Process Improvement Teams (PIT) teams • Assisted in developing tools to track… Show more Responsible for the development of software applications that provided new ATM features and that improved the reliability and uptime of the ATMs. • Used PLM and Visual C to code ATM software features • Developed American Express module for use by major banks in the California area • Responsible for applications that aided in the tracking and troubleshooting of ATM problems • Spearheaded several Process Improvement Teams (PIT) teams • Assisted in developing tools to track field issues • Wrote Q&A tool to trouble shoot ATM issues • Trained all the regional Software Engineers on use of Q&A • Provided manuals required to operate Q&A • Reduced code and improved software efficiencies to improve ATM transaction time by over 25% • Made software improvements that allowed ATM replenishment to be less frequent • Developed software using low level and high level languages • Helped design the ATM core software • Defined the software interface between the ATM and network software • Inducted into the Quality Hall of Fame for drastically improving the performance of ATMs in the Eastern US



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Writer

  • Jan 1981 - Jan 1991

  Provide all the documentation required for Marketing, In-house Engineering, Field Engineers, Field Technicians, and Bank Tellers. • Collaborated with all functional groups to create the product requirements • Created Functional Specifications that coordinated the efforts of all the functional groups • Formulated the Design Specification which documented the software design details of the product • Provided teller documentation, including User Manuals and Diagnostic Manuals •… Show more Provide all the documentation required for Marketing, In-house Engineering, Field Engineers, Field Technicians, and Bank Tellers. • Collaborated with all functional groups to create the product requirements • Created Functional Specifications that coordinated the efforts of all the functional groups • Formulated the Design Specification which documented the software design details of the product • Provided teller documentation, including User Manuals and Diagnostic Manuals • Wrote the ATM Programming Manuals supplied to the bank programmers • Created the hardware How Specifications which detailed how all the hardware, like Card Readers, functioned • Used manuals to train all technicians at our Global Solutions Center • Landed in the top 10% when measuring pages per hour Show less