Experience

Pilgrim Insurance

• United States
• Insurance
• 1 - 100 Employee

• Senior Business Intelligence Analyst

  • Dec 1998 - Present

  Function in a multi-faceted capacity for Pilgrim Insurance including providing analysis and recommendations related to the Auto Insurance business, as well as acting as the backbone of support for daily business data operations. Heavy emphasis on analysis and forecasting, claims and underwriting KPIs, book of business performance, and business development models. • Prevented substantial losses by developing metrics at every level of the company to ensure operational efficiency. • Recovered $9M over a five-year span by resolving a variety of high-impact problems/projects through in-depth analysis of business operations processes and data. • Spearhead all executive reporting for the Claims Department and cross-functionally collaborate with internal teams to create data efficiencies that drive continuous improvement. • Support Senior Leadership team by catching changes in KPIs, digging into the cause, and providing thorough reports. • Develop revenue and expense forecasts to provide financial integrity and organization. • Build, maintain, and accelerate authentic business relationships to provide the highest level of customer success. • Manage and handle all financial documents including $30M in insurance billing annually.



SilverPlatter Information

• Norwood, MA

• Database Designer

  • 1991 - 1997



Discovery Systems

• Boston

• Litigation Support Consultant

  • Jan 1986 - May 1990