Experience

IEQ Technology

• United States
• Software Development
• 1 - 100 Employee

• Data Specialist

  • Jul 2017 - Present



Walmart

• United States
• Retail
• 700 & Above Employee

• ICS / Department Manager

  • Nov 2011 - Nov 2014

  Assessing sales trends to maintain optimum product stocking and featuring. Assisting customers with product acquisition both within the pharmacy and throughout the store. Training associates and other co-workers effectively to perform tasks given including the hand held computer system, company policy and customer service. Developed strategies to maintain both freight flow and storage for maximum efficiency and location. Maintain a steady day by day routine following the IMS system while multitasking additional projects given by management and assisting customers. Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Cable Installer

  • Aug 2008 - Jun 2010

  Providing one-on-one customer service for multiple clients daily including computer, phone and internet trouble shooting. Taught each customer on how to use out products. Troubleshooting problem areas and made assessments based on my knowledge of the products we offer to best complete each project. Cable, internet, and phone installation in residential as well as commercial locations Upgrading clients on our products using my sales skills to profit the company Working expediently and professionally in a time frame oriented environment where balancing speed, professionalism, and quality of work is key Show less



Robbins Brothers, The Engagement Ring Experts

• United States
• Retail
• 100 - 200 Employee

• Customer Service Specialist

  • Jun 2007 - May 2008

  Provided support for the master jewel crafters and customer relations Organized jeweler workload and appointment scheduling Interfaced with clients on a daily basis and assisted them with any questions or concerns Managed monthly tools budget and supply using the company software program Managed jeweler scheduling to consist with corresponding workload Provided support for the master jewel crafters and customer relations Organized jeweler workload and appointment scheduling Interfaced with clients on a daily basis and assisted them with any questions or concerns Managed monthly tools budget and supply using the company software program Managed jeweler scheduling to consist with corresponding workload



GameStop

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Mar 2006 - Feb 2007

  Corporate, 06/06 – 02/07 Promoted to Home Office position, courtesy of recommendation by local Store Manager Created sales orders for in-bound clients and provided counsel about our merchandise Effective communicator handling customer requests, complaints, and gave step-by-step directions for use of our products over the phone with a professional attitude. Retail Operations, 03/06 – 06/06 Customer Service – handled on-site customer requests and complaints with professional attitude Training of seasonal staff – during major events was instrumental in training temporary seasonal staff Effectively maintained merchandise sections, in store promotions, signage, and displays per current guidelines and time lines; ensuring sections were well organized. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• CTT

  • Sep 2003 - Sep 2005

  Adhering to a strict security focused environment to guarantee safety of information and crew. Managed teams up to 20 people in duties assigned to my command post Attention to detail was our constant requirement in our environment and especially in my job position as a code breaker in a highly protected area under direct communication with the Captain Lead manager at my post and kept documentation accurate on a daily basis Top secret clearance Adhering to a strict security focused environment to guarantee safety of information and crew. Managed teams up to 20 people in duties assigned to my command post Attention to detail was our constant requirement in our environment and especially in my job position as a code breaker in a highly protected area under direct communication with the Captain Lead manager at my post and kept documentation accurate on a daily basis Top secret clearance