Experience

DBMH Ltd

• Co-Founder & Consultant

  • Sep 2018 - Present

  Channel Management and Sales Transformation ConsultancyDBMH design, deploy and deliver scalable transformation programmes, creating sustainable and profitable growth for organisations and an enhanced experience for its customers



DAVID BAXTER CONSULTANCY LIMITED

• Consultant, Interim & Change Leader

  • Aug 2016 - Present

  A management consultant/interim manager who delivers sustainable change and transformation. I help solve problems through innovation and common sense.I enjoy working with forward thinking organisations to design and deliver customer journeys that ensures the resulting experience benefits everyone. I help organisations better connect with customers and prospects alike through the development of contact strategies that open clear, customer centric lines of… A management consultant/interim manager who delivers sustainable change and transformation. I help solve problems through innovation and common sense.I enjoy working with forward thinking organisations to design and deliver customer journeys that ensures the resulting experience benefits everyone. I help organisations better connect with customers and prospects alike through the development of contact strategies that open clear, customer centric lines of communication.In an ever increasing digital world, I help create the correct balance between voice, AI/RPA and everything in between. I help organisations and individuals better understand what it truly means to be ‘customer centric’. What I like to do!Sales transformation programmes Interim senior sales managementInterim channel management Customer journey architecture & process re-engineeringDesigning optimum, customer focused operating models Helping companies ‘right-source’ through an optimum blend of In-house, outsourcing and innovationPlay average golf! Show more Show less



Addison Lee Group

• Interim/Consultant - Sales Transformation Programme & SME Channel Management

  • Mar 2017 - Nov 2018

  SME Sales Transformation Addison Lee are an industry leader in ground transportation, with a focus on quality and consistencyAs part of a wider transformation programme, I redesigned all aspects of the SME function including:Data universe segmentation overhaul to aid the design of customer centric campaigns Designed a GTM strategy that utilised its capability across voice & digital outreach A complete redesign of the operating model that was expensive and… SME Sales Transformation Addison Lee are an industry leader in ground transportation, with a focus on quality and consistencyAs part of a wider transformation programme, I redesigned all aspects of the SME function including:Data universe segmentation overhaul to aid the design of customer centric campaigns Designed a GTM strategy that utilised its capability across voice & digital outreach A complete redesign of the operating model that was expensive and ultimately limited the the businesses ability to innovateDesigned 50+ customer journeys, ensuring a more personal approach with every customer interaction Managed the exit and compliant closedown of the incumbent outsourced supplier and ran a competitive multi £m tender to find a more rounded partner Whilst delivering this programme I was also responsible for sales performance. Within 12 months, revenue in the transformed channels increased by double digits, customers became more loyal and new customers were engaged from day one Show more Show less



EDF Energy

• Senior Manager of Customer Service Sales & Smart Meter Channel Strategy PM

  • Oct 2012 - Sep 2016

• Telesales Agencies Manager

  • Nov 2010 - Oct 2012

• Telesales Account Manager

  • Jul 2006 - Nov 2010

• Customer Service and Telesales

  • Oct 2000 - Jul 2006