Experience

R&D Solutions

• United Kingdom

• Consultant

  • May 2018 - Jun 2018

  Contracted to setup Azure SQL VM for client accounting software, responsible for configuration, creation of VM, RDP access, adding to Domain and testing. Documentation of VPN setup up and connection, SOP and all configuration work. Contracted to setup Azure SQL VM for client accounting software, responsible for configuration, creation of VM, RDP access, adding to Domain and testing. Documentation of VPN setup up and connection, SOP and all configuration work.



Microsoft via Collabera

• Tier 3 Exchange Support Engineer

  • Nov 2016 - May 2018

  • Top tier customer support for Exchange 2010, 2013, and 2016 • Troubleshooting for RPC/TCP, Outlook Anywhere, and MAPI/TCP for Outlook 2010, 2013, and 2016 • Troubleshooting mail delays and bottlenecks using protocol logs and message tracking logs • Performing performance analysis using Performance Monitor and ExPerfWiz • Troubleshooting mailbox and public folder migrations from Exchange 2010 to Exchange 2013/2016/EXO • Root Cause Analysis for Database Availability Groups and client connectivity • Troubleshooting mobile device connectivity (Android, iOS, BES) • Troubleshooting connectivity issues using network captures, Fiddler, IIS, and Exchange logs • Utilized Microsoft in house tools such as Outlook Logging (Timber) and Exchange Tracing (Extra) Show less



Helion Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Specialist

  • Apr 2014 - Aug 2016

  • Creation and maintaining of all network documentation for network to include network maps, SOPs, disaster recovery, fail over testing, wireless standards• Submitted recommendations to upgrade network, evaluated software beneficial to network management/monitoring/auditing• Maintaining and troubleshoot networking issues and monitoring using PRTG (failed devices, network congestion, IOS upgrades).• Configuration and deployment of Cisco, Meraki routers, switches, firewalls, and access points, along with configuring and deploying Barracuda Link Balancers. Configuration of site to site tunnels • Configuration and troubleshooting site to site tunnels, DMVPNs, and Cisco AnyConnect• Scripting with Python for assistance with administrative and maintenance tasks Show less

• Proactive Administrator

  • Sep 2012 - Apr 2014

  • Configuring, maintaining disaster recovery solutions (files, Exchange 2000/2003/2007/2010, VM's, Cisco devices)• Assist with creating and troubleshooting Group Policy Objects • Configuring monitoring of networking devices and servers• Setup and maintain monitoring of networking devices using PRTG.• Monitor, audit, and assist in basic troubleshooting of networking devices• Testing and verifying patches for servers and workstations• Deploy and manage anti-virus software• Auditing hardware and software for workstations and servers• Audit and manage workstations and servers using Kaseya• Automating workstation management by developing and deploying internal scripts using Kaseya and VBScript Show less

• Desktop Support II

  • Jan 2012 - Sep 2012

  • Go on site to deploy workstations and assist with server/network setups• Technical support for OWA access and Mobile devices (Blackberry, IPhone, and Android email• Create and troubleshoot workstations and AD accounts in a domain environment (2000/2003/2008)• Creating and troubleshooting mailboxes in Exchange 2000/2003/2007/2010• Troubleshoot wired and wireless workstation connectivity issues• Setup and troubleshoot • Setup and basic troubleshooting of Cisco phones• Setup and troubleshoot printer (local and network) Show less



City of Baltimore

• United States
• Government Administration
• 700 & Above Employee

• PC Technician

  • Oct 2008 - Jan 2012

  LAN Administration • Setting up and maintaining network printers on print servers (Server 2003 and 2008) • Support and maintain Lumension Endpoint Management and Security Software and server Computer Technician • Providing help desk support (password resets, ticket generation and assignment) • Installing and maintaining printers (both network and local printers) • Computer builds and deploys (Windows 2000, XP, 7) • Troubleshooting both software and hardware issues • User account creation and management in Active Directory • Mailbox creation and troubleshooting in Exchange 2003 • Blackberry email setup with BES and troubleshooting • Providing documentation when resolving new issues • Researching 2 factor authentication for computer and remote log on • Developing VBscripts for silent software installations Show less



Priority Post

• United States
• Executive Offices
• 1 - 100 Employee

• Data Entry

  • Apr 2008 - Oct 2008

  • Filtering through international address and removing invalid • Maintaining and printing reports from Crystal Reports • Providing basic tech support for label printers and wireless networks • Filtering through international address and removing invalid • Maintaining and printing reports from Crystal Reports • Providing basic tech support for label printers and wireless networks