David Barclay
L2 Helpdesk at GTN Technical Staffing and Consulting- Claim this Profile
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Bio
Lyn Dimacali
I worked with David at AccentCare. He is always professional and expedient to resolve IT issues and help me and my team become more efficient. I always appreciated David's calm demeanor as he helped me with urgent IT resolution. He is a great pleasure to work with!
Shelly Lee
David Barclay always went the extra mile when assisting coworkers when they called the help desk. He did great trouble shooting. In several instances Dave was able to walk me through whatever computer , networking , etc issue I was having with such clarity that if the problem again I was able to resolve the issue without having to contact the help desk again. This makes for a great support person.
Lyn Dimacali
I worked with David at AccentCare. He is always professional and expedient to resolve IT issues and help me and my team become more efficient. I always appreciated David's calm demeanor as he helped me with urgent IT resolution. He is a great pleasure to work with!
Shelly Lee
David Barclay always went the extra mile when assisting coworkers when they called the help desk. He did great trouble shooting. In several instances Dave was able to walk me through whatever computer , networking , etc issue I was having with such clarity that if the problem again I was able to resolve the issue without having to contact the help desk again. This makes for a great support person.
Lyn Dimacali
I worked with David at AccentCare. He is always professional and expedient to resolve IT issues and help me and my team become more efficient. I always appreciated David's calm demeanor as he helped me with urgent IT resolution. He is a great pleasure to work with!
Shelly Lee
David Barclay always went the extra mile when assisting coworkers when they called the help desk. He did great trouble shooting. In several instances Dave was able to walk me through whatever computer , networking , etc issue I was having with such clarity that if the problem again I was able to resolve the issue without having to contact the help desk again. This makes for a great support person.
Lyn Dimacali
I worked with David at AccentCare. He is always professional and expedient to resolve IT issues and help me and my team become more efficient. I always appreciated David's calm demeanor as he helped me with urgent IT resolution. He is a great pleasure to work with!
Shelly Lee
David Barclay always went the extra mile when assisting coworkers when they called the help desk. He did great trouble shooting. In several instances Dave was able to walk me through whatever computer , networking , etc issue I was having with such clarity that if the problem again I was able to resolve the issue without having to contact the help desk again. This makes for a great support person.
Credentials
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CompTIA A+
New Horizons Computer Learning Center -
Computer Repair Certificate
Rop-Regional Occupational Program
Experience
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GTN Technical Staffing and Consulting
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United States
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Staffing and Recruiting
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1 - 100 Employee
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L2 Helpdesk
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Feb 2023 - Present
Provide software, hardware, and networking support for the AccentCare contract. Provide software, hardware, and networking support for the AccentCare contract.
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AccentCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Help Desk Analyst Sr
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Feb 2008 - Feb 2023
• Provide 2nd level support for onsite and remote users, and field staff in 31 states. • Closed 4607 level 2 tickets in 2022 where the team average was 2085 tickets • Closed 5136 level 2 ticket in 2021 where the team average was 2503 tickets • Traveled to all Southern California sites for tablet refresh/rollout in 2020 • Create user accounts and configure security on a variety of in house and vendor applications • Key contributor to HCHB Electronic Medical Record software pilot in 2012 and rollout in 2013 • Install, configure and perform troubleshooting and upgrades on hardware and software • Provide support for hardware including Win10 laptops, Samsung tablets, and apple phones • Support configuration of printers including Canon, Xerox, Konica Minolta and HP • Provide support for Microsoft Office 2016, O365, and M365 (for VDI) • Troubleshoot VPN and network connectivity issues • Support electronic medical record applications including Netsmart and HomeCare HomeBase • Utilize ServiceNow ticket tracking system to monitor and log ticket requests from users • Detailed documentation for all work performed • Install, configure and troubleshoot Verizon aircards and mifis for laptop wireless access • Manage user and email accounts using Active Directory User Management, Microsoft Endpoint Manager Admin Center, and Microsoft Exchange Admin Center: • Contribute to team meetings and exceeding Service Level Agreements • Provided support for corporate office including Senior Executives • Moved and setup computers, peripheral equipment, and Ethernet Connectivity • Set up and manage user accounts on local and remote servers • Customer-focused for positive customer experience and resolution Show less
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Sun Healthcare Group
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United States
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Hospitals and Health Care
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400 - 500 Employee
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IT Support Specialist
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Jan 2000 - Oct 2007
• Provide 1st and 2nd level support for onsite and remote users, and field staff in 7 states. • Average closing 50 troubleshooting tickets daily between calls, email and ticketing systems • Install, configure and perform troubleshooting and upgrades on hardware and software • Provide support for hardware including Win7 laptops, and blackberry phones • Support configuration of HP and Lexmark • Provide support for Microsoft Office • Troubleshoot network connectivity issues • Support electronic medical record applications including Mysis (now known as Netsmart) • Detailed documentation for all work performed • Manage user and email accounts using Active Directory User Management • Create user accounts and configure security on a variety of in house and vendor applications • Work well in a team environment • Contribute to team meetings and exceeding Service Level Agreements • Provided support for corporate office including Senior Executives • Moved and setup computers, peripheral equipment, and Ethernet Connectivity • Excellent Customer Service skills • Strive to meet or exceed personal and team goals • Customer-focused for positive customer experience and resolution Show less
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Education
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National University
Bachelor of Business Administration, emphasis in Computers and Business
Community
