Experience

J & R’s Steak House
• United States
• Restaurants
• 1 - 100 Employee
• Restaurant Manager

  • Sep 2021 - Present


Backroads

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Services Supervisor and Operations Manager

  • Dec 2014 - Mar 2020

  Hired, supervised and managed up to 30 seasonal and year-round staff including 20 Guest Services Consultants and 8 Guest Service Operations Specialists, who collaborated to serve 40,000+ clients and manage details of their trips. Personally handled tough customer service issues. Worked closely with upper management and senior staff to continually improve our systems, performance and revenue. Oversaw and enhanced guest services operations. Created and maintained metrics to measure overall performance and implemented changes to optimize operational efficiency. Show less

• Business Analyst and I.T. Transition Project Supervisor

  • Jan 2017 - Oct 2019

  Coordinated transition of Backroads reservations system and user portal to new IT platform while maintaining Supervisor and Manager duties. Provided business rules and stakeholder requirements for development team. Identified and helped reconcile errors during the development process. Enhanced the online user experience for our guests by creating the Backroads guest portal for our new IT platform.

• Sales Consultant & Guest Service Administrative Coordinator

  • Jan 2013 - Dec 2015

  I transitioned into the office as a Guest Service Consultant and was quickly promoted to Sales Consultant. We were required to have comprehensive knowledge of the companies core values and all of our itineraries, which was no small feat given we have over 170 different trips in 45 different countries to choose from! I was highly productive in our competitive sales environment and was consistently ranked at the top of the list in both overall sales and customer satisfaction. Within a year I took on the title "Administrative Coordinator" and, in addition to my Sales Consultant duties, I began to oversee and manage numerous high-level projects and tasks. I created and implemented a number of of key enhancements to our system, including the launch of a new and more effective Reservations-Trip Leader communication platform. Show less

• Regional Field Manager

  • Apr 2008 - Nov 2012

  In addition to leading trips, I handled local coordination and supervision for the U.S. Desert Southwest, Hawaii and Croatia.I managed and scheduled from 5 to 40 Trip Leaders and logistics for multiple trips, I oversaw staffing, documents, vendor relationships and inventory of trip-essential items including vehicles and trailers, and I coordinated all communication between the field and main offices.

• Trip Leader

  • 2006 - Oct 2012

  My first job with Backroads was Trip Leader. I co-led and coordinated all aspects of 105 trips in North America, South America, Europe and Asia, garnering a 9.7 average guest rating. I ensured the safety and facilitated unforgettable vacation experiences for thousands of guests from all over the world. Trip Leading created an ideal environment to hone multitasking, organizational, and real-time problem solving skills. We were consistently compelled to think on our feet and make quick decisions using ingenuity and resourcefulness. Creating and maintaining genuine relationships with both our clients and our vendors was essential to the role. I strove for excellence in communication and customer service in order to ensure a fun and safe travel experience for all my guests. Show less



Crested Butte Mountain Resort

• United States
• Travel Arrangements
• 100 - 200 Employee

• Ski & Snowboard Educator

  • Dec 2000 - Apr 2004

  I was responsible for ski and snowboard education and safety for both children and adult clientele. People tend to learn new activities in a variety of ways. Being an effective instructor required prowess in both skiing and snowboarding, and proficiency in guidance and delivery of snow sport skill sets. I was responsible for ski and snowboard education and safety for both children and adult clientele. People tend to learn new activities in a variety of ways. Being an effective instructor required prowess in both skiing and snowboarding, and proficiency in guidance and delivery of snow sport skill sets.



Physiotherapy Associates

• Medical Practices
• 1 - 100 Employee

• Physical Therapy Aide

  • Aug 1996 - Aug 1998

  I provided care and support to patients rehabilitating from injuries or illnesses. I instructed and guided them through various therapeutic routines and modalities. I also provided assistance to Physical Therapists while administering patient care and managed front office duties including scheduling and insurance matters. I provided care and support to patients rehabilitating from injuries or illnesses. I instructed and guided them through various therapeutic routines and modalities. I also provided assistance to Physical Therapists while administering patient care and managed front office duties including scheduling and insurance matters.