Director of Channel Sales

• Aug 2023 - Present

Sr. Channel Manager

• Mar 2023 - Aug 2023

TBI was acquired by AppDirect in late January, 2023, and the formal change of my role began in March, 2023. Supported a named list of ~50 strategic advisor partners in the upper Midwest. TBI was acquired by AppDirect in late January, 2023, and the formal change of my role began in March, 2023. Supported a named list of ~50 strategic advisor partners in the upper Midwest.

Business Development Manager

• May 2020 - Mar 2023

TBI is one of the largest technology services distributors in the United States, maintaining preferred relationships with over 150 of the industry’s top solutions providers offering cloud services, managed services, security, data, Internet, voice and mobility solutions. Our partners, ranging from Fortune 500 companies to independent consultants, can leverage TBI’s solutions portfolio and technical expertise to offer the right solutions to meet the business needs of clients. In addition, TBI provides partners with valuable resources; award-winning back office support, experienced engineering consultation, marketing resources, and technology training. As a Business Development Manager, I develop, maintain, and strengthen relationships with current and potential partners at TBI. My primary goal is to optimize my partners’ opportunities and help them grow their business by providing best in class customer experience and a wide array of solutions including Cloud, Security, Mobility, IoT, Managed Services, UCaaS/CCaaS/CPaaS, and SD-WAN. - Manage and expand the TBI partner community in the Midwest region, focused on Minnesota, Iowa, North Dakota, South Dakota, Nebraska, and Wisconsin - Increased total MRC sold by my partners by 195% YOY from 2020 to 2021, achieving TBI President's Club status and 177.61% to quota - Increased partner adoption of selling NextGen solutions, exceeding 230% of target NextGen revenue in 2021 Show less

Sales Manager PartnerONE Channel

• Mar 2018 - Apr 2020

Stepped into a role leading an Indirect Channel sales team in an established sales market. In the four (4) years prior to my arrival the market averaged new MRC sales of $118,845 per year, with $102,331 in new MRC sales in 2017. By the end of 2018 the team achieved its best performance in the history of the market with $233,543 in new MRC sales, ending the year at 152.64% to quota. • Leveraged my experience from working in the channel the prior six years to successfully propose and implement a new incentive that had not been tried previously. The incentive produced an additional $112,907 in new MRC sales in 2018, at an average of 36.46% gross margin • Led the top performing sales team in the company in 2018 • Led the top performing Indirect channel sales team in the company in 2019, exceeding 100% of both New and Retention quotas. • Achieved CCI Pinnacle Club honors in 2018 and 2019 • Had the top two performing Indirect AE’s in the company for new MRC revenue in 2018, and two of the top three in 2019. • All sales reps on the team were at 80% or better to quota in both 2018 & 2019, with two (2) at over 100% to quota each year • Successfully implemented Strengths Based Leadership strategies to focus on maximizing the strengths of team members, including using StrengthsFinder 2.0 results to allow for individualized coaching • Appointed in April 2019 to the CCI Ignite Leadership Board as the chair of the Indirect Channel Committee, focused on identifying ways to improve adoption of the CCI Ignite sales program and tools, and to identify new best practices for continuous improvement of the CCI Ignite program • Co-created and delivered sales training content at two Consolidated regional sales kickoffs in January and February of 2020 Show less

Consulting Specialist - Managed Services

• Feb 2017 - Mar 2018

Technology Advisor - Carrier Services

• Dec 2013 - Jan 2017

In December of 2013 Marco Technologies acquired TeleProvision Communications, which became the Carrier Services Division of Marco Technologies.Marco's team of telecom carrier specialists helps ensure you have the right carrier for your voice, Internet, data and cloud services based on your short-term and long-term business goals. Our sales and support representatives have an average of 11 years of industry experience, and our multiple carrier agent relationships help ensure we optimize a carrier solution that fits your needs, and budget. Show less

Senior Account Manager

• Sep 2012 - Dec 2013

Making connections and unifying technology, people and partners is what we’re all about. In the TelePro world, we derive satisfaction from helping our agents and customers celebrate their successes and realize their operational goals Our people, our relationships with the various carriers, and our tool sets enable us to deliver exceptional results. Our clients depend on us for everything from negotiating their carrier service agreements and project managing new network implementations, to supplying a single, carrier neutral Telecom Help Desk to troubleshoot voice, Internet and data issues for all of their locations. Show less

Account Executive - Indirect

• Apr 2011 - Sep 2012

Client Services Manager

• Jan 2010 - Apr 2011

• In first 12 months, by working in partnership with assigned XO Account Executives, account base grew from 80 accounts billing ~$275,000.00 per month to over 100 accounts billing over $350,000 per month -- a 27% increase.• Negotiated contracts directly with customers including renewals, upgrades of existing services, and adding new services.• Worked with customers to identify and resolve invoice issues, including negotiating credits where applicable. Effectively balanced customer's and company's needs to create a win-win environment, and solidify business relationships.• Leveraged cross-department relationships to navigate and overcome internal roadblocks and resolve customer issues as quickly and efficiently as possible. Show less

Technical Sales Coordinator

• Feb 2005 - Feb 2010

Responsible for the implementation of the sales order process to include validation of technical designs for voice and data services, order entry in multiple systems, and coordination with Service Delivery and Revenue Assurance teams to ensure timely installations and accurate billing for services installed. Assist Account Executives with contract generation, and ensure that customer facing paperwork is error free. Partner with Account Executives, Sales Engineers and Account Relationship Managers, to ensure that customer specific order requirements are met.Duties and highlights include:• Communicate effectively with internal and external customers to set expectations regarding order entry, and to provide updates regarding installation status• Build and maintain ongoing relationships with XO team members in other departments including Service Delivery, Circuit Design, and Billing in order to effectively manage order entry responsibilities and minimize errors• Manage multiple tasks simultaneously, and react appropriately to an ever-changing work environment• Ensure accurate product information, pricing, ICB requirements and other requirements• Partner with Account Executives and Sales Engineers to initiate the corrective action process when an order package is not complete• Act as local market Subject Matter Expert for order entry systems and processes• Organize and prioritize work duties to ensure maximum efficiency and to minimize errors• Regularly exceed company and market specific order entry quality standards Show less

Administrative Assistant II

• Sep 2003 - Feb 2005

Originally hired as a traditional Administrative Assistant, my role evolved to include direct support for the sales and recruiting teams. Worked directly with the Branch Director, sales and recruiting staff members, and administrative partners to identify and implement branch best practices. Duties included: • Facilitated and managed candidate interview process from beginning to end • Created process documentation for candidate interviews • Coordinated with administrative team members to meet all client specific contractual obligations • Facilitated administrative processes for consultant placements with clients • Prepared reports in preparation for bi-weekly staff meetings, utilizing internal and external resources • Assisted recruiting staff in locating qualified candidates • First point of contact for the Minneapolis branch • Created and maintained candidate and client files • Prepared and coded consultant expense reports • Performed and documented professional reference checks for prospective consultants Show less

E-Commerce Sales and Service Consultant

• Oct 2000 - Feb 2001

Processed incoming e-mail requests from current and new customers, including order requests for new service and changes to existing service. Drafted and edited e-mail correspondence with customers regarding billing inquiries and disputes, as well as service inquiries and problems. Provided accurate and detailed information in a heavily regulated environment across a 14 State region, ensuring that information met all state and federal regulatory requirements.

Interim Help-Desk Specialist

• Jul 2000 - Oct 2000

Chosen by management to fill the role of Help-Desk Specialist as part of a special project. Handled incoming calls from internal staff, answering questions regarding service order processing issues, regulatory issues throughout the Qwest 14 state region, billing questions and problems, and internal systems and procedures. Created a training packet for the internal Technician Scheduling system, and presented the training to a sales team at the request of the team’s manager

Sales and Service Consultant

• May 1997 - Oct 2000

Consistently met and exceeded monthly sales objectives. Handled customer requests for new service, or changes to existing service, along with troubleshooting problems with service orders and service outages. Interfaced with other departments within Qwest to ensure that customer issues were resolved, and that their experience with Qwest was positive. Independently resolved disputes regarding charges for service and service issues, meeting state regulatory requirements and customer expectations. Show less

Speed & Efficiency Coordinator

• Jan 2000 - Mar 2000

Chosen by management to work with peers on a one-to-one basis to assess their mastery of Qwest internal systems. Observed sales consultants, providing oral and written feedback tailored to individual strengths and areas for improvement. Made specific and concrete suggestions for improving efficiency based on proven best practices.