Experience

Kanada-ya

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Oct 2021 - Nov 2021

  Angel,United Kingdom - Oversaw inventory management tasks, store supplies, and front end operations, including safe management and cash handling. - Ensured maximum guest satisfaction, delivered exceptional customer service, and provided efficient management of all POS transactions. - Motivated and lead the team to deliver exceptional customer service at all times. - Coordinated rotas and shift patterns for 10 members of staff. - Resolved discrepancies in finances through reviewing receipts and card… Show more - Oversaw inventory management tasks, store supplies, and front end operations, including safe management and cash handling. - Ensured maximum guest satisfaction, delivered exceptional customer service, and provided efficient management of all POS transactions. - Motivated and lead the team to deliver exceptional customer service at all times. - Coordinated rotas and shift patterns for 10 members of staff. - Resolved discrepancies in finances through reviewing receipts and card machine logs. - Conducted daily inspection of cleanliness and Health & Safety compliance. - Trained staff to deliver exceptional customer service. - Achieved the store highest sales to date by 10%. - Delegated tasks to ensure that the closing and opening of the restaurant runs smoothly and without issue. - Consistently exhibited a calm demeanour during periods of high volume to set a positive example of the shift team. - Purchased adequate quantities of necessary restaurant items, including food, beverages , equipments and supplies. Show less



wagamama

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Waiter

  • May 2021 - Oct 2021

  Paddington, England, United Kingdom - Provided a high-quality dining experience to customers in 150+seater restaurant. - Ensured quality maintenance by conducting final checks of food items before serving customers while taking special dietary requests into consideration. - Cleaned and prepared dining areas before service. - Followed all regulations during the performance of duties and adhered to serving standards. - Appropriately suggested additional items to customers to increase restaurant sales. - Maintained… Show more - Provided a high-quality dining experience to customers in 150+seater restaurant. - Ensured quality maintenance by conducting final checks of food items before serving customers while taking special dietary requests into consideration. - Cleaned and prepared dining areas before service. - Followed all regulations during the performance of duties and adhered to serving standards. - Appropriately suggested additional items to customers to increase restaurant sales. - Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. - Took incentive to organise items in the bar area to ensure smooth running of service. - Prepared drinks, fresh juices, desserts in an effective and professional manner. Show less



ICE - International Currency Exchange

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Fx Sales Consultant

  • Jan 2019 - Jul 2020

  - Gained a clear understanding of customer businesses and requirements. - Made accurate cost calculations and provided customers with quotations in a timely manner. - Reviewed my own sales performance and aimed to meet or exceed targets. - Took sales orders from customers by telephone or email. - Handled large sums of money. - Negotiated on price, costs and specifications with buyers. - Recorded sales and order information, and entered the information into a computer… Show more - Gained a clear understanding of customer businesses and requirements. - Made accurate cost calculations and provided customers with quotations in a timely manner. - Reviewed my own sales performance and aimed to meet or exceed targets. - Took sales orders from customers by telephone or email. - Handled large sums of money. - Negotiated on price, costs and specifications with buyers. - Recorded sales and order information, and entered the information into a computer system. - Maintained an in-depth knowledge of the product/service being sold. - Advised potential customers on forthcoming product developments and discussed special promotions. - Challenged any objections with a view to persuade the customer to buy. - Assessing each transaction in relation to Anti-Money Laundering policies. - Issued sales receipts and gave correct change to customers. - Maintained a clean and orderly service area at all times. - Counted and recorded money received and balanced it against the cash register's sales records. - Counted money in cash drawers at the beginning and the end of shifts to ensure amounts were correct. Show less



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista

  • Oct 2018 - Jan 2019

  London, England, United Kingdom - Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively. - Washed dishes and restocked the bar line for continued fast service capabilities. - Delivered excellent customer service and prompt food and beverage delivery. - Maintained daily cash drawer & balanced at the beginning and the end of each shift. - Created a safe and hygienic working environment including regular cleaning and descaling of coffee machines. - Carried out… Show more - Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively. - Washed dishes and restocked the bar line for continued fast service capabilities. - Delivered excellent customer service and prompt food and beverage delivery. - Maintained daily cash drawer & balanced at the beginning and the end of each shift. - Created a safe and hygienic working environment including regular cleaning and descaling of coffee machines. - Carried out accurate cash handling, never recording a negative till discrepancy. - Upheld the company's brand and professional standards. - Enabled effective team working, moving efficiently from food service, to coffee making to POS operations depending on the greatest need. Show less



Neds Noodle Bar

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Jul 2017 - Sep 2018

  London, England, United Kingdom - Handled customer complaints in a timely and professional manner. - Prepared cash drawers and provided petty cash as required. - Took food orders and served customers during busy periods. - Took responsibility for the business performance of the restaurant. - Controlled costs by reviewing portion control and quantities of preparation, minimising waste and ensuring high quality of preparation. - Coordinated the entire operation of the restaurant during scheduled shifts. -… Show more - Handled customer complaints in a timely and professional manner. - Prepared cash drawers and provided petty cash as required. - Took food orders and served customers during busy periods. - Took responsibility for the business performance of the restaurant. - Controlled costs by reviewing portion control and quantities of preparation, minimising waste and ensuring high quality of preparation. - Coordinated the entire operation of the restaurant during scheduled shifts. - Maintained very high standards of quality control, hygiene, and health and safety. - Greeted customers on arrival and organised table reservations. - Organised and supervised the shifts of kitchen, waiting and cleaning staff. - Prepared reports at the end of the shift/week, including staff control, food control and sales. - Checked stock levels and ordered supplies when required. - Hired, trained and scheduled staff, and ensured all employees were presentable and adhered to the restaurant's uniform standards. - Monitored high levels of food presentation and service. - Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Show less



YO! Sushi

• United Kingdom
• Restaurants
• 700 & Above Employee

• Supervisor

  • Oct 2013 - Jul 2017

  London, England, United Kingdom - Ensured the highest standards of food and beverage service. - Ensured Health & Safety and also hygiene procedures & standards are maintained. - Had an in-depth knowledge of all menus. - Responsible for training & developing restaurant staff. - Dealt with and resolved customer complaints. - Maximised all business opportunities to drive sales. - Communicated with the kitchen staff to ensure efficient food service. - Purchased stocks and supplies . - Ability to create a… Show more - Ensured the highest standards of food and beverage service. - Ensured Health & Safety and also hygiene procedures & standards are maintained. - Had an in-depth knowledge of all menus. - Responsible for training & developing restaurant staff. - Dealt with and resolved customer complaints. - Maximised all business opportunities to drive sales. - Communicated with the kitchen staff to ensure efficient food service. - Purchased stocks and supplies . - Ability to create a great atmosphere . - Monitored sales and wrote informative reports for the restaurant owners. - Handled customer complaints in a professional manner. - Presented the bill to the customers and took payment. - Served food and drink to customers in a timely and efficient manner. - Ensured the restaurant was clean and neat before it opened up to customers, including moving and laying out tables. - Ensured that there were a sufficient amount of menus available. - Explained the menu to customers, including ingredients and cooking methods. Show less