Experience

Blacklane

• Germany
• Travel Arrangements
• 200 - 300 Employee

• Junior Account Event Manager

  • Dec 2022 - Present

• Dispatch Operations Controller

  • Mar 2020 - Jan 2023

  Dispatch Operations Controller for chauffeur service from BlacklaneMain responsibilities include:- Minute-to-minute management of our partner's operations in real-time- Crisis management (to ensure all guests are met by a chauffeur)- Auctioning of rides to partners - Gathering data of business districts

• Junior Partner Operations Associate

  • Jan 2020 - Mar 2020

  Junior Partner Operations Associate for chauffeur service from BlacklaneMain responsibilities included:- Partner operations for our chauffeur service - Partner account management- Following up on warm leads for potential partners- Interviewing recruited partners - Vetting process (examining documents, background checks, etc.)

• Airport Operations Specialist

  • Jan 2018 - Dec 2019

  Airport Operations Specialist for airport concierge service from BlacklaneMain responsibilities included:- Partner operations for our airport concierge service- Partner account management - Sourcing and liaising with new potential partners - Building a partner database and network from the ground up - Price negotiation - Strategy

• Customer Care

  • Nov 2016 - Jan 2018

  Customer services: - Customer queries- Bookings, cancellations & refunds via telephone and email - Handling our partners' day-to-day operational schedules- Public & private customer interaction via Social Media channels (Facebook, Twitter, Instagram)



SquareTrade

• United States
• Consumer Services
• 500 - 600 Employee

• Insurance Agent

  • Jul 2016 - Sep 2016

  Customer service: - Insurance policy claims - Insurance policy cancellations - Guidance on insurance costs and benefits - Identifying opportunities and selling related products as required Customer service: - Insurance policy claims - Insurance policy cancellations - Guidance on insurance costs and benefits - Identifying opportunities and selling related products as required



Sony Interactive Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Player Support Specialist

  • Mar 2016 - Jul 2016

  Customer service: - Account management - Technical support Customer service: - Account management - Technical support