Experience

FilePoint®

• United States
• Financial Services
• 1 - 100 Employee

• DIRECTOR, CLIENT RELATIONS - Investment Management

  • 2018 - Present

  FilePoint is a full-service filing agent providing EDGAR and XBRL filing, typesetting, printing, document hosting and website development services for Investment Companies, Broker Dealers, Banks, Investment Advisers and Public Companies.



Donnelley Financial Solutions (DFIN)

• United States
• Financial Services
• 700 & Above Employee

• SALES/ACCOUNT MANAGER - Global Investment Markets

  • 2007 - 2017

  ROLE•Negotiate & create key relationships w/C-Level Execs & Senior Mgmt in the diversified Investment Mgmt/Financial Services industry. Provide service & solution strategy for the creation, production & distribution of critical, time-sensitive regulatory compliance & shareholder communication disclosure for high priority accts & the representing professionals of investment mgmt banks, mutual funds & variable annuity companies. Client relations are at all levels of mgmt & their outside advisors including 3rd party fund administrators, investment banks, law & accounting firms.RESPONSIBILITIES•Relationship Development & Mngt (CRM & SRM)•Category & Logistics Mngt – Cost/Risk Analytics (ROI-KPI)•Pricing Strategy & Structure (RFI-RFP-RFQ)•Complex Contract Negotiations (NDA-SOW-SLA-MSA)•Business Development – Major Account Strategies•Consultative/Channel Sales – SaaS Solutions (web based)•Marketing – Dynamic & Static•Revenue & Margin Growth – Budget, Forecast & Variance Reporting via SFDC•Performance Reviews to optimize customer experience, service delivery & cost containment best practice•Invoicing & Collections - AuditsSPECIALTIES•Print – Digital, Web, Sheetfed•Mail/Fulfillment/Logistics – 1st $, Agent Order, Single/Co-mingled, Clippership•Content Mgmt – Fund Accounting & Legal Disclosure Documentation•Document Mgmt – eDelivery, Web Hosting•Registration Statements / PPMs / Tender Offers / Spin-Offs / Proxy / Shareholder Reports (AR, SAR, Q)•SEC Reporting (33, 34, 40 Act) – EDGAR HTML & ASCII, XML, XBRL formats•Foreign translations ACCOMPLISHMENTS•Global Investment Markets All Star Team (sales over $5 million) – 2016, 2015, 2014, 2013, 2012, 2011•Surpassed individual sales & profit margin quotas the past 5 years (~10% & ~3% YOY respectively)•Secured 70% of sales revenue from direct accounts to multi-year SLA's•Reduced DSO (days sales outstanding) rates YOY the past 5 years•90% client retention rate over the past 5 years



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• OPERATIONS/CS MANAGER - Global Capital & Investment Markets

  • 1996 - 2006

  ROLE•Supervised, developed & coached a team of 12 CSR's responsible for the daily deal mgmt service delivery for shareholder related print, SEC filing & investor communications activity of high priority accounts & the representing professionals of public traded companies, variable annuity companies, mutual funds & investment management banks. Front line advisor & direct liaison between the client & the cross functional departments w/in the company & partnered vendors, delivering expertise & guidance of their highly critical & timely mandatesRESPONSIBILITIES•Records & Inventory Mgmt – P&L (AP/AR & Office Supplies)•Support role to all employees & primary driver of department culture •Identify opportunities for process & operational improvements (workflow, customer satisfaction & P&L)•Staffing Administration & Development – train, mentor, evaluate & direct staff to achieve top performance levels & drive progressive career development•Monitored & analyzed team workflow & productivity•Provide cyclical performance reviews, address interpersonal & performance issues as needed•Relationship Development & Mgmt – Customer, Vendor, cross functional dept’s (CRM & SRM)•Category & Logistics Mgmt – Cost/Risk Analytics (ROI-KPI)ACCOMPLISHMENTS•Recognized by senior mgmt for the successful employee retention & promotion rates of the CSR’s hired, trained, supervised•Multiple award winner for process & operational improvements (QAT's)•Chosen to participate in RRD’s Leadership Mgmt Pilot Program (LEAD Training – Leadership Effectiveness & Development)•Promoted to Site Manager in 1999, sought over operations/P&L of the site which included Customer Service, Composition & Sales (18 employees)•Nominated for the Edmund E. Stanley Award in 1998, a corporate wide award given at Bowne to employees who demonstrated a commitment of excellence within their role at the company•Promoted to 2nd shift CS Manager in 1996 (4 employees)



Bowne

• Financial Services
• 200 - 300 Employee

• PRICING ANALYST - Ohio/Western PA Region

  • 1993 - 1995

  ROLE•Provided project management, costing and billing expertise to multi-location sales offices and senior management teams within our region. RESPONSIBILITIES •Maximized profits by working cross functionally with Management, Sales and Operations to increase revenue•Mentored and developed skills of departments’ employees and managers•Revenue Recognition and Sales accruals based on GAAP•Application and collection of sales tax•Worked with internal and external auditors to develop business unit and product reports•Conducted audits for budget recommendations and financial forecast reports•Handled payment date accounting and depreciation dataACCOMPLISHMENTS•1995 – Assisted in the development and execution of new cost allocation procedures that reduced invoice processing by 50%.