David Artieda
Associate Product Manager at 2 Step Reviews- Claim this Profile
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Topline Score
Bio
Carlos Morales
David is extremely professional, knowledgeable, and hardworking. I am truly impressed my his problem solving skills, his leadership, and ability to learn. He is a fantastic asset for any company he goes to and is a great teammate!
George Barron
One of the best IT professionals I've ever worked with- David has been an incredible coworker. Hard working, extremely knowledgeable, focused, and a top notch problem solver. He has not only knocked our day to day job responsibilities out of the park, but also always strives to make improvements to our systems and build solutions to our problems- far above and beyond our role's expectations. I couldn't ask for a better team mate.
Carlos Morales
David is extremely professional, knowledgeable, and hardworking. I am truly impressed my his problem solving skills, his leadership, and ability to learn. He is a fantastic asset for any company he goes to and is a great teammate!
George Barron
One of the best IT professionals I've ever worked with- David has been an incredible coworker. Hard working, extremely knowledgeable, focused, and a top notch problem solver. He has not only knocked our day to day job responsibilities out of the park, but also always strives to make improvements to our systems and build solutions to our problems- far above and beyond our role's expectations. I couldn't ask for a better team mate.
Carlos Morales
David is extremely professional, knowledgeable, and hardworking. I am truly impressed my his problem solving skills, his leadership, and ability to learn. He is a fantastic asset for any company he goes to and is a great teammate!
George Barron
One of the best IT professionals I've ever worked with- David has been an incredible coworker. Hard working, extremely knowledgeable, focused, and a top notch problem solver. He has not only knocked our day to day job responsibilities out of the park, but also always strives to make improvements to our systems and build solutions to our problems- far above and beyond our role's expectations. I couldn't ask for a better team mate.
Carlos Morales
David is extremely professional, knowledgeable, and hardworking. I am truly impressed my his problem solving skills, his leadership, and ability to learn. He is a fantastic asset for any company he goes to and is a great teammate!
George Barron
One of the best IT professionals I've ever worked with- David has been an incredible coworker. Hard working, extremely knowledgeable, focused, and a top notch problem solver. He has not only knocked our day to day job responsibilities out of the park, but also always strives to make improvements to our systems and build solutions to our problems- far above and beyond our role's expectations. I couldn't ask for a better team mate.
Credentials
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IT Asset Management (ITAM)— Software Asset Management
UdemyJun, 2022- Oct, 2024 -
IT Asset Management (ITAM)— Hardware Asset Management
UdemyMay, 2022- Oct, 2024
Experience
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2 Step Reviews
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United States
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Software Development
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1 - 100 Employee
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Associate Product Manager
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Sep 2020 - Present
• Defined product strategy, vision, and roadmap• Translated product strategy into detailed requirements and prototypes• Developed the core positioning and messaging for the product• Ran trials, betas, and MVPs• Developed and delivered go-to-market launch plans• Identified product gaps and created new features to grow market share and improve customerexperience• Developed product pricing and positioning strategies• Managed cross-functional agile teams, including feature prioritization, story creation, backlogmanagement, sprint planning, test validation, and release planning• Ensured on-time delivery of agreed features and goals on the front end, backend, and mobile app• Scoped and prioritized activities based on business and customer impact• Worked with external third parties to assess partnerships and licensing opportunities• Facilitated integrations with third-party APIs to enable product functionalities• Performed product demos to customers• Delivered a monthly revenue forecast• Developed sales tools and collateral• Worked with cross-functional marketing teams to deploy content based on the features and benefits ofthe product• Tracked monthly ROI and KPIs• Built and updated competitor matrix to assess competition in the market• Monitored, reported, and improved product performance.
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Pernod Ricard
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France
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Beverage Manufacturing
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700 & Above Employee
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IT Desktop Support Analyst Consultant
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Oct 2020 - 2021
• Performed password reset and account unlock using Office 365 Admin portal and ADMP. • Enrolled users to VPN using Cisco Any Connect, Microsoft Authenticator, and Microsoft Azure. • Troubleshoot users' accounts by checking the correct group configuration in Active Directory using ADMP. • Managed network drives and apps access using Active Directory ADMP. • Created Distribution list, Mail contacts, Mail-enabled security groups, and Shared mailboxes using Exchange Admin Console. • Granted and removed access to shared mailboxes, distribution lists, and shared calendars using Office 365 and Exchange Admin Console. • Managed ownership and membership of Distribution lists and Shared mailboxes using Exchange Admin Console. • Managed license assignation using the Office 365 Admin portal. Ordered and replaced iPhones using MobileStrat and AT&T portals. • Configured newly deployed phone with Comp Portal app and MS Azure. • Completed in-person and remote account setups and hardware installation/configuration for new employees. • Troubleshoot Outlook issues on the client-side. • Recreated Outlook's user profiles on Windows OS. • Managed Outlook ribbons and add-ons. • Backed up Outlook signatures and PST files for users. • Performed IT orientation and onboarding to new Pernod-Ricard employees. • Reimaged Lenovo laptops using the Pernod-Ricard global image with PXE boot. • Shipped and tracked equipment for Pernod-Ricard employees using FedEx. • Updated incidents and tasks using the Remedyforce console and kept track of SLA. • Maintained equipment inventory for laptops and iPhones using Remedyforce CMDB. • Assisted the security department in ensuring compliance with security policies and procedures.
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Client Tech Engineer/Project Coordinator
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Feb 2015 - Oct 2020
• Tested business applications before release• Implemented surveys and test groups when new apps were launched.• Worked with the Service Now team implementing automated solutions when users opened and closed requests.• Tracked metrics for the Client Tech Engineer team.• Created Power Bi reports for the team and management.• Kept track and follow up on important KPIs for the team.• Coordinated business and technology needs in implementing the new Windows 10 image • Implemented a new printer solution, hardware, and software• Surveyed users on the new printer system usage and success and provided feedback to management.• Worked with the Security and System Admin department implementing MFA for the employees.• Documented help desk tickets/resolutions and maintained equipment inventory.• Distributed, routed, and performed quality control on open tickets in the department's queue.• Provided IT support for the business.
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Hospital for Special Surgery
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United States
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Hospitals and Health Care
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700 & Above Employee
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Desktop Support
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Oct 2014 - Feb 2015
• Updated computers to Windows 7 operating system using Ghost.• Backed up and restore customers’ information using Beyond Compare and network folders.• Added workstations to HSS’s domain, performed workstation installation and network configuration.• Installed network, local printers and label machines.• Configured Outlook profiles for users. Took care of.PST files, arc hives, signatures, emails, and calendars. • Troubleshoot hardware and software issues by phone, in person or remotely.• Installed and configured business applications using HSS network and resources.• Created and configured security RAID1 for all HSS employees.
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Montefiore Health System
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United States
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Hospitals and Health Care
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700 & Above Employee
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IT Consultant Computer Support
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Jun 2014 - Feb 2015
• Backed up and restore customers’ information using User State Migration Tool (USMT).• Performed workstation installation and network configuration, added workstations to Montefiore’s domain.• Connected medical equipment, network, local and prescription printers to workstations • Troubleshoot hardware and software issues by phone, in person or remotely.• Updated computers to Windows 7 operating system using PXE boot.• Installed business applications with SCCM Microsoft software.• Surveyed workstation and updated database using SharePoint.• Managed team’s tickets using Service Manager.• Experience with medical applications like EMR, CareCast, SCC Web Tools, Centricity, Welch Allyn and Citrix.
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Computer Support Specialist
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Oct 2012 - May 2014
• New hire configuration. Supported new employees and ensured all applications were properly installed, checked network connectivity, access to network and local printers and folders. • Troubleshoot and replaced hardware parts like memory ram, fan, motherboard, CPU, monitor and Docking station.• Backed up customer’s information using Windows Easy Transfer, Beyond, and Compare and manually saved user’s profile folder.• Responded to requests in person, over the phone, via email, and through a Help Desk Ticket System (Remedy and Service Now).• Contacted MSG providers or vendors requesting to provide support or to send replacing parts for defective equipment.• Troubleshoot slow performance in desktops and laptops, jammed printers and errors in software installation.• Troubleshoot network connectivity issues, by checking hardware and software components like ports, Ethernet cables, network configuration, network speed and duplex, wireless connections.• Created network accounts with email access using Active Directory and Microsoft Exchange.
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Education
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2016 - 2017
Universidad de Salamanca
Master's degree, Computer and Information Systems Security/Information Assurance -
2015 -
CUNY School of Professional Studies
Bachelor's degree, Information Technology -
2012 - 2014
Borough of Manhattan Community College
Computer Network Technology Associate Degree, Information Technology -
2009 - 2009
Nueva Escuela de Comunicación
Web and Graphic design Technician, Web and Graphic design -
2005 - 2009
Universidad Argentina de la Empresa
Bachelos in Public Relations, Public Relations/Image Management
Community
