David Apotheker

IT Technician II at Cleartech Group
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Contact Information
us****@****om
(386) 825-5501
Location
Worcester, Massachusetts, United States, US

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Credentials

  • MD-101: Managing Modern Desktops
    Microsoft
    Apr, 2023
    - Oct, 2024
  • MD-100: Windows Client
    Microsoft
    Feb, 2023
    - Oct, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Dec, 2022
    - Oct, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Dec, 2022
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Mar, 2022
    - Oct, 2024
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    Microsoft
    Apr, 2023
    - Oct, 2024

Experience

  • Cleartech Group
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Technician II
      • Mar 2023 - Present

      Expansion of scope of responsibilities and shift towards focusing more on implementation of long-term solutions and project planning and execution.

    • IT Technician I
      • Sep 2021 - Mar 2023

      -On premise server to cloud migrations (file servers, AD to Azure AD), SharePoint migrations, and mail flow migrations to Microsoft tenants-Assisting in the managing of multiple Microsoft 365 and Google Workspace admins-Troubleshooting OS functionality issues in Windows and MacOS-Troubleshooting server issues and management for Windows Server 2012-2022-Troubleshooting networking issues for end users and site based/infrastructure problems-Addressing mail flow issues in G Suite and Microsoft 365-Working with clients to build out hardware and service quotes to meet PC or network needs-Printer/scanner troubleshooting-Network infrastructure design and implementation for small businesses-IT Security Assessments-Onsite visits to resolve issues escalated past remote resolution-3rd party software troubleshooting including Office products, CRMs (Sage, Quickbooks), CAD, et-Day to day use and knowledge of a software stack consisting of Autotask, Datto RMM, Datto BCDR, Cove (Nable), Microsoft Entra/Azure AD/Exchange/SharePoint/etc, and G Suite Show less

  • Medstar Ambulance
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Emergency Medical Technician
      • Apr 2018 - May 2018

      EMT preceptorship where I got a chance to work as an EMT to explore the position. EMT preceptorship where I got a chance to work as an EMT to explore the position.

  • West Suburban YMCA | Newton, MA
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Personal Trainer
      • Jun 2017 - Jan 2018

      Engaged in client acquisition as well as the design and execution of personal training programs designed for individual clientele. Engaged in client acquisition as well as the design and execution of personal training programs designed for individual clientele.

  • Uber / Lyft
    • United States
    • Legal Services
    • Ride-share Driver
      • Nov 2016 - Jul 2017

      -Providing ride-share services via apps such as Uber and Lyft -Managing business expenses via basic accounting software -Providing ride-share services via apps such as Uber and Lyft -Managing business expenses via basic accounting software

  • ArcLight Information Technology
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Apprentice
      • Nov 2016 - Jan 2017

      -IT Helpdesk apprenticeship -Shadowing technicians -Assisting in system deployments -Hands-on learning of IT best practices and business -IT Helpdesk apprenticeship -Shadowing technicians -Assisting in system deployments -Hands-on learning of IT best practices and business

  • Boston University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Mailroom Associate
      • Sep 2015 - May 2016

      -Organizing intake for packages and mail -Interfacing with students to provide customer service for package retrieval / sending of packages -Organizing intake for packages and mail -Interfacing with students to provide customer service for package retrieval / sending of packages

Education

  • Boston University
    Bachelor's degree, Philosophy and Political Science
    2012 - 2016
  • Mount Wachusett Community College
    Science Coursework
    2018 - 2020
  • Massachusetts College of Pharmacy and Health Sciences
    ABSN, Nursing
    2020 - 2021

Community

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