Experience

oxoHotel S.A.S.
• Colombia
• Executive Offices
• 1 - 100 Employee
• Cluster Revenue Manager

  • Apr 2023 - Present

Dreams Karibana Cartagena
• Gerente de Revenue

  • Jan 2023 - Mar 2023


Holiday Inn Cartagena Morros an IHG®Hotel

• Revenue Manager

  • May 2018 - Jan 2023

  * Direct channel sales growth of 10%.* ADR YOY growth of 19% and RevPar of 25%. * Implement revenue management operations, procedures and best practices.* Identify new revenue opportunities.* Provide daily, weekly and monthly reporting.* Optimize and expand distribution partnerships.* Act as overall business development consultant for the hotel manager.* Challenge and influence hotel to improve service level and operational standards.* Embed a revenue management culture. Show less

• Supervisor y Auditor Nocturno

  • Feb 2016 - Apr 2018

  * Keep operational standar, in night shift.* Provide an efficient and courteous information service for guests, knowledge of allcompany promotions and hotel pricing, to provide information to guests asrequired.* Ensure the smooth running of the hotel at nights by making sure that staffinglevels are at the optimum and that they perform tasks assigned to them.* Actively participate in any training and personnel exercises and remain current inall updates with regards to new procedures designed to improve standards andperformance levels. Show less

• Agente De Recepción (Front Desk Agent)

  • Feb 2015 - Feb 2016

  Check in and check out processes, provide information and support to guests and visitors of the hotel and its services in accordance with the standards of the brand, in addition to supporting the night audit processes such as the review of all operations carried out in the Hotel during the day and followed by the daily closing and other functions inherent to the position



GHL Hoteles

• Colombia
• Hospitality
• 200 - 300 Employee

• Coordinador de Reservas

  • Sep 2014 - Dec 2014

  Encargado del área de reservas, primer contacto con el huésped y venderle los servicios que ofrece el hotel, responsable del correcto manejo de la reservas y sus garantías.

• Auditor Nocturno

  • Oct 2013 - Aug 2014

  Responsible for the review of all operations carried out during day.Support in the reception and Guest service processes.Responsible for the perfect operation of the hotel during night shift, and resolve problems among other functions inherent to this position.

• Front Desk Agent

  • Feb 2013 - Oct 2013

  Check in and check out processes, provide information and support to guests and visitors of the hotel and its services in accordance with the standards of the brand, in addition to supporting the night audit processes such as the review of all operations carried out in the Hotel during the day and followed by the daily closing and other functions inherent to the position Check in and check out processes, provide information and support to guests and visitors of the hotel and its services in accordance with the standards of the brand, in addition to supporting the night audit processes such as the review of all operations carried out in the Hotel during the day and followed by the daily closing and other functions inherent to the position



Hotel Las Américas - Cartagena de Indias

• Cajero Recepcionista

  • May 2007 - Nov 2012

  Check in and check out process, account verification, provide support and general information on hotel and city services to guests, management and coordination of groups of congresses and conventions Check in and check out process, account verification, provide support and general information on hotel and city services to guests, management and coordination of groups of congresses and conventions