Experience

Shaw healthcare (Group) Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Service Manager

  • Jul 2019 - Present



Housing 21

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• Housing & Care Manager

  • Apr 2018 - Jul 2019

  Management of Housing & Care Service in Sutton, Greater London this includes:All Registered Manager duties in-line with CQC requirements & In-line with the Heath & Social Care ActDirect Line Management of Assistant Care Managers, Housing Staff & Community Co-OrdinatorResponsibility for the delivery of an effective and customer orientated Extra Care Housing Service, including achieving and maintaining Standards of Accreditation required by the Borough.Liaise and work in partnership with Social Services, health partners Extra care schemes care and support provider and other agencies to ensure a joined up service is provided that meets the support and care needs of older people in Sheltered Housing and the wider communityOverall responsibility for Health & Safety within the extra care scheme.Service recently awarded ‘Good’ CQC inspection in August 2018



Pinnacle Group Limited

• United Kingdom
• Real Estate
• 400 - 500 Employee

• Interim Area Housing Manager

  • Jul 2017 - Dec 2017

  • Overall responsibility of housing management functions for Fulham North patch on behalf of London Borough of Hammersmith and Fulham inc Succession cases (Statutory and Discretionary), Anti-Social Behaviour case management, Complaints (Cabinet, Members and Standard) and Customer Service• Strategy & Service development • Management of 6 Housing Officers inc monthly 121’s, yearly appraisals and HR Functions• Lead representative for all MARAC cases for Pinnacle • Systems: Iworld, ICasework & ReAct ASB Case Management Software



Hanover Housing Association

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Retirement Housing Manager (Area Manager)

  • Apr 2013 - Feb 2017

  Overall Responsibility for a “Patch” of 10 Retirement Housing Estates, including Leasehold, Extra Care and mixed tenure Properties. Management of a Team of 10 Estate Managers, Monitoring Arrears and Following Appropriate Protocols to Reduce Arrears, Monitoring Voids and Reducing Void loss, Setting Service Charges and Monitoring Estate Budgets, Liaising with Technical Staff and Managing Planned Works (Section 19, 20 and 20b consultations), Ensuring Compliance with Appropriate Consultation Legislation, Managing Supporting People Contracts and Review Visits, Investigating and Resolving Customer Complaints, representing the company at court hearings, Carrying out Annual Risk Assessments on each Estate Under My ManagementSystems: Qube (Service Charge Setting) & Capita Open Housing (Housing Management)

• Team Manager (Support Service for Older People)

  • Sep 2008 - Apr 2013

  During my time at Hanover I successfully set up and implemented a floating support service for older people which provides housing related support to 400 clients over the age of 55 in Sheltered accommodation and also in the community within the Homerton area of Hackney. I was involved in the service’s development and inception from pilot scheme, tendering process with Hackney Borough council, development of Needs and Risk Assessment and Support Planning tools which has been implemented across the organization as a bench mark for best practice utilizing CLG outcomes. Other duties included: Direct line management of ten Support Officers, recruitment, appraisals, case reviews, safeguarding monitoring, management of referral processes and allocations. Awards & Verification: Team of the Year 2011 – Hanover Housing Association and Shortlisted for Inside Housing Care & Support Team of The Year Award 2012. Awarded level B in three objective arrears in QAF in first year of service delivery from Hackney Borough Council.

• Sheltered Housing Officer

  • May 2006 - Sep 2008



Cross Keys Homes

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Sheltered Housing Scheme Manager

  • Jan 2005 - May 2006

  Implementation of support plans / reviews (client led)• Implementation of client and environmental risk assessments• Effective and clear communication with a wide range of services and health professionals/families using a partnership approach• To make referrals to social services in respect of mental health cases and OT• To develop the service through client consultation in respect of Best Value• Management of voids and letting processes