Operations Analyst

• Sep 2019 - Present

Quality and Commercialization manager

• Sep 2018 - Jun 2019

QA Manager, RTD beverage (NACP)

• May 2017 - Sep 2018

Quality lead fo Retort, Aseptic, and ESL coffee/dairy based beverages

QA Manager, Beverage Ingredients

• Jul 2014 - May 2017

In FY15, Dairy, Frappuccino, Fizzio, & Refreshment are main platforms supported. Total spend in these categories is >400MM. • Food Safety Lead for Innovation and Issue management in Frappuccino, Refreshers, and Refreshment. Responsible for completing PSRs, supplier approvals and managing change.• Supports optimization projects resulting in 6.4MM in savings (approximately $.01 EPS). • Oversees supplier management of food safety systems in Dairy, Frappuccino, Fizzio, & Refreshment. o Implemented Supplier management system for TOP5 Suppliers. o Drove completion and updating of supplier list for Dairy and Beverage suppliers. • Developed and Implemented tools to improve team efficiency. o Travel and Expense tracker. o Fumigation guidelines. o Rolling release procedure. Show less

QA Specialist, Beverage Ingredients

• Jan 2014 - Aug 2014

• Developed and implemented strategic supplier management strategies for Starbucks’ top tier suppliers (contracts in excess of $100 million)• Led Food Safety initiatives for Blended and Refreshment platforms.• Led product incident investigation, corrective action and resolution of multiple incidents • Restructured process for creating Technical Manuals for beverage ingredients • Strengthened Starbucks beverage commercialization process, built operational checklist to ensure supplier compliance• Developed Key Performance Indicator Dashboard, set standard for Quality Assurance reporting and metrics Show less

Quality Assurance Specialist

• Jul 2012 - Jan 2014

• Implemented Sampling & Testing program across Starbuck portfolio of products • Responsible for developing and documenting all aspects of QA Lab procedures, including a comprehensive lab manual covering Starbucks QA lab policies for product intake, inventory management, testing, reporting, safety and security, calibration, and document control. • Starbucks QMS Internal Auditor, SGS onsite certified: FSSC 22000 Internal Auditor/implementation • Starbucks QA representative leading on-site supplier audits and visits to Supplier facilities including Dairy, Dry mix, Confectionary, and High-risk RTE salads and sandwiches.• QA lead on cross functional project, responsible product safety and quality for two new SKUs • Product incident team member• Prepared and delivered executive level including presentations for senior leadership• Developed and implemented KPI and weekly standing agenda for Product Quality team• Developed an immersion plan and successfully integrated new team member into the S&T lab Show less

R&D Technician

• Jul 2011 - Jul 2012

• Responsible for idea generation and creation of concepts for quarterly team innovation meeting• Responsible for preparing bench-top prototypes for tastings• Schedule, execute and report on tastings with new product development stakeholders• Assists with creation, execution, and documentation of Shelf life plans• Operates analytical instruments, Particle-sizer, viscometer, solids analyzer, pH meter, Brix, Water Activity, Moisture Content• Execution of offsite testing to validate product acceptance with consumers• Responsible for receiving and shipping samples for the team, as well as keeping benches stocked and well organized Show less

Cocoa Roaster

• Jul 2011 - Jul 2011

• Responsible for safe and efficient operation of chocolate processing equipment such as the De-stoner, Roaster, Winnower, Stone Mill, Ball Mill, and various pumps • Responsible for accurate record keeping of raw and processed materials • Trained member of Theo Chocolate weekly sensory panel • Receive incoming shipments of raw beans for processing • Lead monthly roundtable meetings with bar production team to identify areas for improvement in our processes and present them to owner of Theo Chocolate • Provide feedback to production manager regarding production goal feasibility and progress • Sample product during processing to ensure quality Show less

Material Handler

• Oct 2009 - Jan 2010

• Worked in Philip's warehouse facility processing parts for international supply chain • Developed good communication skills working in diverse and time sensitive environment • Became familiar with Good Manufacturing Practices, Lean, and 5s concepts. • Lift Truck Operator: Gas, LP-Gas, Diesel Trucks, Hyster 30, Hyster 40 • Worked in Philip's warehouse facility processing parts for international supply chain • Developed good communication skills working in diverse and time sensitive environment • Became familiar with Good Manufacturing Practices, Lean, and 5s concepts. • Lift Truck Operator: Gas, LP-Gas, Diesel Trucks, Hyster 30, Hyster 40