Sales Engineer

• Oct 2020 - Present

Online shopping lacks the human touch. We’re on a mission to change that. With our virtual shopping platform, millions of shoppers around the world use HERO® on their favorite online stores to connect live with a product expert, often in a store nearby, through video, chat, text, and now stories. Online shopping lacks the human touch. We’re on a mission to change that. With our virtual shopping platform, millions of shoppers around the world use HERO® on their favorite online stores to connect live with a product expert, often in a store nearby, through video, chat, text, and now stories.

Application Sales Engineer - Sales and Marketing Solutions

• Nov 2018 - Oct 2020

Account Executive - Sales and Marketing Solutions

• Jan 2018 - Nov 2018

The Dun & Bradstreet Data Cloud offers the world’s most comprehensive business data and analytical insights to power today’s most crucial business needs. That’s why 90% of the Fortune 500, and companies of all sizes around the world, rely on Dun & Bradstreet to help grow and protect their businesses.

Master Data Consultant, N.A. Accounts

• Aug 2015 - Jan 2018

Dun & Bradstreet (NYSE: DNB) has acquired Massachusetts-based Avention, the maker of OneSource® solutions. Avention provides organizations with a deeper understanding of company, contact, and market data, delivered through a robust technology platform.Need a Growth Strategy? Start here:The DUNSRight™ process includes over 2,000 separate automated checks to ensure the data meets our high-quality standards. Our global data collection brings together data from sources worldwide, and patented entity matching process delivers a single, accurate picture of each business. We apply the D-U-N-S® Number, then use corporate hierarchies and linkage to enable you to develop a perspective on total risk or opportunity across related businesses. Your benefit? We govern the data so you don't have to.

Customer Success Manager

• Mar 2015 - Aug 2015

• Collaborate with SMB Account Managers in demonstrating product benefits in new lead, and up-sell scenarios• Monitor the success, retention, and growth of top strategic financial and business service clients• Design personalized on-boarding processes for new clients and implement standalone or CRM products• Calculate the health of the client and consult users to encourage product usage• Conduct quarterly reviews with decision makers recommending different action plans to achieve business, sales and marketing goals with Avention solutions• Partner with SMB Sales team to provide Tier-1 support to clients• Evaluate expanding current business and identify up-sell opportunities• Perform on-site group training and account reviews for client base over 30+ accounts

Launch Accounts / SMB Account Manager

• Mar 2014 - Mar 2015

-Responsible for the on-boarding of new clients in the SMB and Mid-Market space across multiple product platforms during their implementation phase- During the designated Launch Period responsibilities include user registration, initial training's, and the overall adoption of the sales enablement platform in the organization. -Uncover upgrade opportunities to grow clients internally during the designated Launch Period.-Dedicated resource for the first 30 days to ensure product use, product understanding, and adoption are completed. -Successfully transition account to the designated SMB or Mid-Market Account ManagerSMB Account Manager-Account Management function responsible for the renewal of annual subscriptions, upgrades and professional service options-Overall customer satisfactions during their subscription period

Client Service Associate

• Apr 2013 - Jan 2014

• Resolve and responded to complex customer issues for over 240 clients including phone, fax, and email• Processed participant documentation, daily updates, and maintenance requests in the CRS online system• Served as Subject Matter Expert and co-managed the product launch of CRSfleet pilot programs, with a user population of over 2,000 • Created CRSfleet troubleshooting operation processes, end user guides, FAQs, and reference guide• Spearheaded the research and development of CRM opportunities for the Product Development Team

Pharmacy Technician

• Feb 2008 - Apr 2013

Marketing Coordinator

• Dec 2011 - Nov 2012

Coordinate marketing events for 15+ clients in retail settings across the Boston area. Create brand awareness in the region for each of our clients while provide exceptional customer service and a professional atmosphere. Our clients range from make-up product, sports therapy, kitchen ware, cosmetics, organic cleaners, and food products. Among many new ones starting soon!Responsbilities includes:Represent 12 clients in promotional eventsManage 1-2 representatives, inventory, and consumer relationsHired, managed, and developed representativies into trainer roleServed as National Mentor for 1 clientTrained outside office both onsite and by phone

Marketing Intern

• Sep 2011 - Dec 2011

Duties: Invented new social media campaign plan. Manage social media campaign using facebook, twitter, blog. Call local elementary schools for participation in program. Write press releases. Design new advertisments for website and brochures for programs. Designed Big E table display. Assisted in overall marketing campaign and goals. Duties: Invented new social media campaign plan. Manage social media campaign using facebook, twitter, blog. Call local elementary schools for participation in program. Write press releases. Design new advertisments for website and brochures for programs. Designed Big E table display. Assisted in overall marketing campaign and goals.