Leads Reports Analyst

• Sep 2022 - Present

Managing Director

• Aug 2012 - Present

MI Manager

• Apr 2022 - Aug 2022

Systematic Data Analyst

• Dec 2021 - Apr 2022

Business Intelligence Developer

• Aug 2021 - Nov 2021

Migrating legacy reports from Excel to Qlik Sense, implementing documentation and audit trials. Migrating legacy reports from Excel to Qlik Sense, implementing documentation and audit trials.

Business Analyst

• May 2021 - Aug 2021

Led a SIP project over current reporting capabilities with the inbuilt reports, dashboard and filters within the Kinnex system. Took over excel monthly report to the client and redeveloped in Power BI. Documented full MI/BI roadmap for any new requests. Gave advice and guidance on how to manage and run a call centre.

Customer Service Representative

• Sep 2020 - May 2021

Business Intelligence Consultant

• May 2020 - Sep 2020

Responsible for migration of in built reports into SSRS. Produced a number of wallboards using Power BI to replace manual white boards. Provided advice and guidance on reporting techniques and insight into the business's financial performance. Designed team leader dashboards for monthly board meeting. Responsible for migration of in built reports into SSRS. Produced a number of wallboards using Power BI to replace manual white boards. Provided advice and guidance on reporting techniques and insight into the business's financial performance. Designed team leader dashboards for monthly board meeting.

Migration Manager: Kinleigh Folkard & Hayward

• Jun 2019 - Mar 2020

Responsible for providing leadership and guidance for migrating over 200 Crystal Reports to Visual Studio. Achievements: · Effective organisation and rationalisation of procedures for 100 site and online estate agent Responsible for providing leadership and guidance for migrating over 200 Crystal Reports to Visual Studio. Achievements: · Effective organisation and rationalisation of procedures for 100 site and online estate agent

Customer Service Adviser

• Apr 2019 - Jun 2019

Business Intelligence Analyst

• Mar 2019 - Mar 2019

Short Term assignment to pick up BAU back log Short Term assignment to pick up BAU back log

Technical Report Consultant

• Sep 2018 - Jan 2019

Appointed to work with business stakeholders specifying new MI reports created using SSRS. Developed and delivered a reporting guide to underpin the organization’s use of CRM for reporting. Achievements: · Led the project team, managing timelines, delivering solutions and meeting ‘go-live’ reporting requirements Appointed to work with business stakeholders specifying new MI reports created using SSRS. Developed and delivered a reporting guide to underpin the organization’s use of CRM for reporting. Achievements: · Led the project team, managing timelines, delivering solutions and meeting ‘go-live’ reporting requirements

Customer Service Adviser

• Aug 2018 - Oct 2018

MI Reporting Specialist: Smart DCC

• Jan 2018 - Jul 2018

Appointed to implement a data model to underpin all MI produced by the Portfolio Office. Developed processes generating reports in Power BI, defining audiences, formats and frequency. Integrated and managed volume data sets within Excel providing higher accuracy prior to import to MI tool. Achievements: · Implemented new Power BI reporting system for smart meter installations, given carte blanche for resource, planning and critical risk, ensuring compliance with board’s Excel route map

ITSM Consultant: Rathbones Investment Management

• Sep 2017 - Jan 2018

Responsible for redesigning manual reports including detailed IT Senior Governance reports. Led and managed the migration of ITSM reporting to Service Now, guiding and advising on internal delivery of reporting processes and IT Managed Services, and designed team leader dashboards. Achievements: · Utilised 10 years ICT outsourcing expertise to develop and set KPI’s for exemplary managed services Responsible for redesigning manual reports including detailed IT Senior Governance reports. Led and managed the migration of ITSM reporting to Service Now, guiding and advising on internal delivery of reporting processes and IT Managed Services, and designed team leader dashboards. Achievements: · Utilised 10 years ICT outsourcing expertise to develop and set KPI’s for exemplary managed services

Reporting Manager: Mondi

• Jun 2016 - Sep 2017

Managed the development of all reporting requests using Crystal Report and QlikView over EFI Radius. Managed the development of all reporting requests using Crystal Report and QlikView over EFI Radius.

ITSM Reporting & Data Analytics Manager/Interim Service Delivery Manager: NTT Data UK-HMT

• Jun 2015 - Jun 2016

Developed and implemented contractual and operational SIAM reporting, working closely with Remedy Team and operational management using SAP Business Objects Web Intelligence and Excel. Achievements: · Led successful team for Fujitsu to NTT transition for Treasury Department serviced management contract Developed and implemented contractual and operational SIAM reporting, working closely with Remedy Team and operational management using SAP Business Objects Web Intelligence and Excel. Achievements: · Led successful team for Fujitsu to NTT transition for Treasury Department serviced management contract

BI Manager: Gaskell Waste Services

• Apr 2014 - Jun 2015

Provision of regular KPI packs and dashboards for MD to present precise trending analysis of activity. Achievements: · Established detailed daily reports to monitor performance and data irregularities, to target cost reduction Provision of regular KPI packs and dashboards for MD to present precise trending analysis of activity. Achievements: · Established detailed daily reports to monitor performance and data irregularities, to target cost reduction

Microsoft Report Developer: Tagra Management Systems

• Sep 2013 - Apr 2014

Developed SQL Server reports, monitored solutions, resolved issues with current BI solutions, understanding the fundamentals of SSIS and SSAS. Achievements: • Utilised SSRS to implement a dynamic P&L reporting solution for commercial vehicle rental company Developed SQL Server reports, monitored solutions, resolved issues with current BI solutions, understanding the fundamentals of SSIS and SSAS. Achievements: • Utilised SSRS to implement a dynamic P&L reporting solution for commercial vehicle rental company

SQL Data analyst & Developer: Kings College London

• Apr 2013 - Jul 2013

Resolved inaccuracies on residential management system, recoded Crystal XI and SQL Views reports, supported communications including web interfaces and payment gateways. Oversaw system and database user support, and ensured implementation of agreed timeline. Resolved inaccuracies on residential management system, recoded Crystal XI and SQL Views reports, supported communications including web interfaces and payment gateways. Oversaw system and database user support, and ensured implementation of agreed timeline.

Crystal Reports/T-SQL Developer: USS

• Aug 2012 - Mar 2013

BAU support, testing and design for university pension auto-enrolment project, utilising APOS Bursting Manager and BO to ensure effective critical report runs, designing Crystal MI packs and board reports. Achievements: • Captured requirements, established business case, specification, design documentation, development life cycle principles and procedures, designed template and functional testing using white and black box methods BAU support, testing and design for university pension auto-enrolment project, utilising APOS Bursting Manager and BO to ensure effective critical report runs, designing Crystal MI packs and board reports. Achievements: • Captured requirements, established business case, specification, design documentation, development life cycle principles and procedures, designed template and functional testing using white and black box methods

Crystal Reports/T-SQL Developer: LMS

• 2011 - 2012

Engaged to provide MI packs and ad hoc Crystal Reports, redesigning and documenting the report creation life-cycle. Due to the successful resolution, required for pre-sales scoping of Halifax and West Bromwich clients. Achievements: • Effective review and redesign of CRM reports to resolve historical inaccuracy, within tight timeframe Engaged to provide MI packs and ad hoc Crystal Reports, redesigning and documenting the report creation life-cycle. Due to the successful resolution, required for pre-sales scoping of Halifax and West Bromwich clients. Achievements: • Effective review and redesign of CRM reports to resolve historical inaccuracy, within tight timeframe

Crystal Reports Developer/Project Manager: SunGard Public Sector

• Nov 2007 - Jan 2011

Regained client confidence in data, and improved customer service utilising BAU Crystal reports and score cards to establish efficient SLA, KPI, major incident, Relationship Management System and call handling. Achievements: • Successful ITIL framework ACD upgrade, ensured critical call centre application implementation, and managed technical and non-technical users, delivered within tight budgetary constraints Regained client confidence in data, and improved customer service utilising BAU Crystal reports and score cards to establish efficient SLA, KPI, major incident, Relationship Management System and call handling. Achievements: • Successful ITIL framework ACD upgrade, ensured critical call centre application implementation, and managed technical and non-technical users, delivered within tight budgetary constraints