Experience

Auxiom

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Alignment Engineer

  • Dec 2022 - Present

  • Audit client's technology environment, to ensure alignment with company standards. • Document client's technology environment. • Create standards to ensure best practices for MSP. • Audit client's technology environment, to ensure alignment with company standards. • Document client's technology environment. • Create standards to ensure best practices for MSP.



Tactical Inspections MI

• Real Estate

• Owner

  • May 2022 - Present

  At Tactical Inspections, we dig deeper than the traditional inspection. We use high-tech tools, like Thermal Imaging Cameras and Drones to uncover issues that can’t be seen by many inspectors. Get the Tactical Advantage today and know what you’re buying! At Tactical Inspections, we dig deeper than the traditional inspection. We use high-tech tools, like Thermal Imaging Cameras and Drones to uncover issues that can’t be seen by many inspectors. Get the Tactical Advantage today and know what you’re buying!



Tower Computer Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Nov 2018 - Apr 2022

  • Provided support for client's systems and networks. Including Virtualization (Hyper-V), Clustering, Storage, Windows Server (2008-2019), Exchange Server (2010-2019 and M365), Firewalls, Routers, Switches, IP Phone System, Printers, and more. • Monitored systems for performance, compliance and security. • Maintained existing hardware and software with scheduled updates and patches • Trained users in system operation and basic maintenance. • Advised clients on security and risk mitigation. • Trained users, and Junior Engineers in system operation and maintenance. • Evaluated existing systems to determine effectiveness and suggested changes to meet organizational requirements. • Documented systems and procedures.



Dave's Gourmet Burgers

• United States
• Restaurants

• Owner

  • Mar 2010 - Dec 2017

  · Computerized order process. • Created and executed a business plan to achieve profitability within one year. • Hired, trained and managed a team of 10 employees. • Created a new menu and marketing campaign. • Increased daily sales by over 200%. • Exceeded annual profit target in six months. • Responsible for all aspects of the company • Computerized order process. · Computerized order process. • Created and executed a business plan to achieve profitability within one year. • Hired, trained and managed a team of 10 employees. • Created a new menu and marketing campaign. • Increased daily sales by over 200%. • Exceeded annual profit target in six months. • Responsible for all aspects of the company • Computerized order process.



Network One Computer Systems

• United States
• Computer Networking Products
• 1 - 100 Employee

• System Engineer

  • Jan 2002 - Dec 2013

  • Provided network design, installation and support for customers.• Provided support for WAN, LAN, Wireless, Internet, Servers, Video and VOIP solutions• Configured and provided troubleshooting for Routers, Switches and Servers.• Documented network design for LAN/WAN• Monitored network performance.• Supervised team of technicians to ensure that all repairs were completed and documented. • Provided technical support for customers on hardware, software and network issues.• Assisted customers with large scale computer rollouts and software imaging.• Diagnosed and completed repairs on PCs, Macs, Laser Printers, and other electronic devices.• Installed and provided troubleshooting for VOIP phone systems.• Started and managed online sales division, achieving over $2 million in sales in first year.• Responsible for ensuring all customer complaints were resolved. • Oversaw company-wide sales activities.• Built relationships with clients ranging from individuals to Fortune 500 corporations.• Directed and assisted sales team for enterprise sales.• Exceeded Quarterly and Annual sales & profit goals for 8 consecutive years.• Recommended complex technology solutions for enterprise clients.• Started and managed a service division, with Apple Service Center Authorization.• Started and managed Point of Sale and VOIP Divisions.• Increased the company’s focus on mobile devices, generating a new source of income

• Computer Technician

  • Jan 1999 - Dec 2001

  • Responded to technical support help desk calls.• Helped clients resolve technical problems remotely and on site.• Diagnosed and completed repairs on PCs, Macs, Laser Printers, and other electronic devices.• Performed component upgrades on MACs and PCs.• Deployed software images for enterprise customers and configured for individual user needs.• Unboxed new equipment and recorded serial numbers in inventory database for large deployments.