System Engineer

• May 2020 - Present

Designing and managing systems and security solutions to meet business needs.Work includes:Manufacturing system securitySingle sign on implementation DNS managementAssisted with Microsoft Power BI implementation

Lead Systems Engineer

• Sep 2015 - Aug 2017

Microsoft client and server engineer for all clients and servers in an international business hybrid cloud environment.Virtual and physical server builds and purchasing.Virtual and physical lifecycle maintenance including global server patching, client image creation and updating, and adopting new Microsoft technologies.Intra-term support such as server allocation and project assistance.Advanced Helpdesk escalation point.Executive & VIP support.On-Call 24/7 including weekends and holidays.Global server backup and archive manager.Assisting senior engineer project owners with projects such as VOIP transitions, new Microsoft server build testing and deployment.Planning and executing my own projects such as evaluating, testing, and providing my recommendation for a mobile device management product.Powershell scripting for automation of Windows clients and servers.Participating member of security review team. The group established security policy and reviewed processes.Started creation of security monitoring and alerting system.Fully included in all engineering planning.Relocated a physical data center to a SOC.Managed two junior employees concurrently.

Systems Engineer II

• Sep 2014 - Sep 2015

Microsoft client and server engineer for all clients and servers in an international business hybrid cloud environment.Virtual and physical server builds and purchasing.Virtual and physical lifecycle maintenance including global server patching, client image creation and updating, and adopting new Microsoft technologies.Intra-term support such as server allocation and project assistance.Advanced Helpdesk escalation point.Executive & VIP support.On-Call 24/7 including weekends and holidays.Global server backup and archive manager.Assisting senior engineer project owners with projects such as VOIP transitions, new Microsoft server build testing and deployment, and Office 365 global deployment.Planning and executing my own projects such as evaluating, testing, and providing my recommendation for a mobile device management product.Powershell scripting for automation of Windows clients and servers.Participating member of security review team. The group established security policy and reviewed processes.

Systems Engineer I

• Jun 2012 - Sep 2014

Microsoft client and server engineer for all clients and servers in an international business environment.Virtual and physical server builds and purchasing.Virtual and physical lifecycle maintenance including global server patching.Intra-term support such as server allocation and project assistance.Advanced Helpdesk escalation point.Executive & VIP support.On-Call 24/7 including weekends and holidays.Global server backup and archive manager.Assisting senior engineer project owners with projects such as VOIP transitions, new Microsoft server build testing and deployment.Powershell scripting for automation of Windows clients and servers.Participating member of security review team. The group established security policy and reviewed processes.

Associate Systems Engineer

• Oct 2010 - Jun 2012

Microsoft client and server engineer for all clients and servers in an international business environment.Virtual and physical server builds and purchasing.Virtual and physical lifecycle maintenance including global server patching.Intra-term support such as server allocation and project assistance.Advanced Helpdesk escalation point.Executive & VIP support.On-Call 24/7 including weekends and holidays.Global server backup and archive manager.

HelpDesk Specialist II

• Mar 2009 - Oct 2010

Helpdesk Microsoft client specialist for an international business. Support was offered via phone, email, via ticketing system, and in-person.Managed and reviewed Helpdesk performance issues.Included in Helpdesk management meetings.24/7 support availability

HelpDesk Specialist I

• Feb 2007 - Mar 2009

Helpdesk Microsoft client specialist for an international business. Support was offered via phone, email, via ticketing system, and in-person.Managed and reviewed Helpdesk performance.Executive support.24/7 support availability

Assistant Director of Forensics

• Aug 2004 - May 2006