Technology Manager

• Apr 2004 - Present

Technology: Administered Google Apps for Business for 50+ agents and staff by creating and maintaining their accounts and provided any necessary support. Trained all incoming and existing agents and staff on Google Apps and other office technologies. Researched and demonstrated how new technologies and applications such as Google Maps, DocuSign, and Homesnap could increase agent's productivity and save them time. Created training material and taught a series of classes on internet security and social media to protect our agents and expand their online presence. Maintained the office’s phone system, computers, public and internal websites. Successfully resolved issues and emergencies involving our office systems and the office building itself. First line support for all agents and staff regarding any technology issues, questions, or requests. Processing: Met with company owners to determine legal and procedural requirements for an online paperwork handling system. Researched solutions to meet the need. No solutions had yet been developed commercially. I was instrumental in creating our own online processing system from scratch. The final system allowed the electronic receipt and review, processing, tracking, and storing of all documents that came into the office. The result was faster, easier, and more accurate process that eliminated lost files, and saved money, years before electronic processing became the industry standard. Received all incoming contracts and paperwork which I then logged, tracked and uploaded to our online filing system. Conducted a detailed review of more than 1,000 listings and contracts each year to ensure accuracy and compliance with state laws and company policies. Constant follow-up with the agents on their missing paperwork status and expected completion and delivery. Accurate entry of all completed paperwork into our LoneWolf database system. Show less

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