Experience

Pivot Parking

• United States
• Real Estate
• 1 - 100 Employee

• Operations Manager

  • Feb 2022 - Present

  Richmond, Virginia, United States



Virginia Atlantic

• Chief Operations Officer

  • Feb 2002 - Feb 2022

  Richmond, Virginia, United States Supported hotel operations of the Hotel John Marshall with employee management/retention, accounts receivable/payable, city code compliance through health inspections and certifications, and ensuring facilities management and maintenance issues were solved to include light maintenance and plumbing repairs, boiler hot water and steam heating. Participated in pre-development meetings with architects and general contractor to communicate and provide understanding of the historic building… Show more Supported hotel operations of the Hotel John Marshall with employee management/retention, accounts receivable/payable, city code compliance through health inspections and certifications, and ensuring facilities management and maintenance issues were solved to include light maintenance and plumbing repairs, boiler hot water and steam heating. Participated in pre-development meetings with architects and general contractor to communicate and provide understanding of the historic building layout, current conditions, structural access, pipe chases, key structural transitions, and historical features. • Developed public-private relations to ensure company had strong working relationship with Code compliance to address potential issues, submitted work permits and permit extensions as per owner’s needs, maintained an occupancy rate of 90% during a market slowdown Mitigated risks in historic development through facilitating discussions with the City of Richmond to prevent façade failure. Subsequently, identified and hired structural engineers and façade restoration specialists. Aided day-to-day property management of parking garage operations through ensuring full occupancy of garage and guaranteeing customer retention, providing accounts payable/receivable updates to leadership, tracking electric submeter accounting and billing, coordinating with the City of Richmond on code compliance for short and long-term repairs, and communicating with government entities for code mitigation and timeline updates. Supported booking, staffing, and coordination of high-profile events and concerts at high-end venue in downtown Richmond. Evaluated commercial kitchen requirements to ensure electrical demands did not exceed transformer capacity. Subsequently, scheduled and coordinated with general contractor on the commercial kitchen build-out to mitigate risks related to the connection with existing building services. Show less



Centuary Maintenaince Supply

• Operations Manager

  • Jan 2000 - Feb 2002

  Newport News, Virginia, United States • Responsible for staffing, sales, sales team, inventory, expenses, profits, service, and customer growth. • Increased overall sales by 35% YTD from previous year, in addition to a reduction in expenses, reduction in the P & L statements from a 15.3% to 11.25% against sales, increase of work staff by 30% and still maintaining the company's best performance of sales to employees at $70,000+ per operations employee. • Assisted in sales growth in a territory of 97% increase, assisted in the… Show more • Responsible for staffing, sales, sales team, inventory, expenses, profits, service, and customer growth. • Increased overall sales by 35% YTD from previous year, in addition to a reduction in expenses, reduction in the P & L statements from a 15.3% to 11.25% against sales, increase of work staff by 30% and still maintaining the company's best performance of sales to employees at $70,000+ per operations employee. • Assisted in sales growth in a territory of 97% increase, assisted in the set-up of trade shows and association functions, reduced truck rental expenses and provided the highest commitment to customer satisfaction. Show less



NAPA Auto Parts

• United States
• Retail
• 700 & Above Employee

• Quality Assurance Specialist

  • Jan 1999 - Jan 2000

  Greensboro--Winston-Salem--High Point Area • As Quality Assurance Trainer and a member of the Executive Training Program reporting to the General Manager, responsible for the overall quality of order fill and shipping of product in new 190,000 sq. ft. state-of-the-art distribution center exceeding $5 million per month. • Accomplishments include: Acted as liaison between building contractor and company during building of new distribution center resulting in significant savings in labor and material cost by insuring changes in plans… Show more • As Quality Assurance Trainer and a member of the Executive Training Program reporting to the General Manager, responsible for the overall quality of order fill and shipping of product in new 190,000 sq. ft. state-of-the-art distribution center exceeding $5 million per month. • Accomplishments include: Acted as liaison between building contractor and company during building of new distribution center resulting in significant savings in labor and material cost by insuring changes in plans were made before construction; Managed relationship with temporary workforce agency responsible for building inside infrastructure of distribution center; Increased barcode scan ability from 71% to 95.2% in one months time due to better training of employees and maintenance of software; Created original reports using IBM AS/400 to successfully solve customer service problems and track origination of breakdown in delivery of product.

• Div Warehouse Management Systems Specailist

  • Jan 1998 - Jan 1999

  Richmond, Virginia, United States • Reported to division Vice President, responsible for the installation of the company's warehouse management system called Real Time Automated System (RADS) in 6 distribution centers. • Honored in selection by top management to coordinate and implement the RADS program. Received Outstanding Service Award for successful aggressive installation schedule of RADS program. Reduced written inventory loss from $52,000 per month too $1,000 per month in one distribution center. Error rates… Show more • Reported to division Vice President, responsible for the installation of the company's warehouse management system called Real Time Automated System (RADS) in 6 distribution centers. • Honored in selection by top management to coordinate and implement the RADS program. Received Outstanding Service Award for successful aggressive installation schedule of RADS program. Reduced written inventory loss from $52,000 per month too $1,000 per month in one distribution center. Error rates decreased from 14.3 mistakes per 1000 lines pulled to 1.3 errors per 1000 lines pulled. Increased accuracy of Bills of Laden from 50% to 99.8%. Evaluated material handling systems and recommended upgrades resulting in safer and more effective handling of materials. Streamlined distribution operations through development of numerous programs for improved efficiency and cost which were later adopted by other company facilities.

• Assistant Manager

  • Jan 1997 - Jan 1998

  Newport News, Virginia, United States • Responsible for day-to-day operations including order creation, inventory maintenance, product pricing, balancing of major credit and credit card accounts and preparation and distribution of all internal reports. Opened and developed major accounts and responsible for maintaining relationships. Praised for ability to respond to buyers' needs and assist customers to be efficient and profitable. Management received letters from customers praising service and efficiency skill.

• Distribution Shipping Supervisor/Retail Sales

  • Jan 1993 - Jan 1997

  Richmond, Virginia, United States • As shipping supervisor was responsible for 15 employees and overseeing all aspects of the company's shipping process. Retail sales representative handled all retail sales and cash transactions. Maintained level of quality to wholesale accounts inventory and sales. Some of my accomplishments include: Effective communication and problem solving skills which provided ability to create a strong employee team relationship, increased productivity and increased customer satisfaction; Developed and… Show more • As shipping supervisor was responsible for 15 employees and overseeing all aspects of the company's shipping process. Retail sales representative handled all retail sales and cash transactions. Maintained level of quality to wholesale accounts inventory and sales. Some of my accomplishments include: Effective communication and problem solving skills which provided ability to create a strong employee team relationship, increased productivity and increased customer satisfaction; Developed and implemented new methods and procedures resulting in lower turnover and reduced absenteeism; Trained employees that were later promoted to more responsible positions within the company