Experience

Royal Cup, Inc.

• United States
• Food and Beverage Services
• 300 - 400 Employee

• Equipment Operations Manager

  • Nov 2017 - Present

  Birmingham, Alabama - Implements and oversees the delegation of equipment assets to various vendors to be refurbished with the intent of saving company capital, extending equipment life, and being environmentally conscious. - Responsible for all 3rd party service on customer needs, including reactive equipment service, equipment installations, quality assurance inspections, and vendor negotiations. - Develops and maintains team-centric standards to improve training and development gaps, resulting in improved… Show more - Implements and oversees the delegation of equipment assets to various vendors to be refurbished with the intent of saving company capital, extending equipment life, and being environmentally conscious. - Responsible for all 3rd party service on customer needs, including reactive equipment service, equipment installations, quality assurance inspections, and vendor negotiations. - Develops and maintains team-centric standards to improve training and development gaps, resulting in improved efficiencies and cost reductions. - Manages corporate equipment stock to be refurbished utilizing various vendors and partners in the United States with the highest quality products. - Reviews and reports statistical data for trends for possible issues, including not meeting customer SLA’s and cost variances. - Effectively manages corporate inventory; warehouse management, including incoming and outgoing equipment and parts inventory. - Driver of continuous team education on quality management to improve accountability and YOY improvement of our tracked metric measurements. - Enforces all safety regulations according to company policy and develops action plans to minimize and prevent reoccurrence.

• Floor Manager

  • Jun 2012 - Nov 2017

  Birmingham, Alabama, United States - Responsible for the day-to-day activities in Parts and Equipment distribution and the in-house equipment refurbishing center. - Implemented processes to improve stock reorder points and distribution workflow while reducing departmental overtime and costs. - Managed all precautionary and safety measures to control equipment operations and ensured periodic checks and corrections. - Trained personnel and help team members develop their skills and goals to align with company… Show more - Responsible for the day-to-day activities in Parts and Equipment distribution and the in-house equipment refurbishing center. - Implemented processes to improve stock reorder points and distribution workflow while reducing departmental overtime and costs. - Managed all precautionary and safety measures to control equipment operations and ensured periodic checks and corrections. - Trained personnel and help team members develop their skills and goals to align with company strategy. - Supervised 8 team members within the Parts and Equipment distribution department.

• Service Support Representative

  • Feb 2004 - Nov 2012

  Birmingham, Alabama - Managed 3rd party service agents, including equipment service and installations for customers outside the geographical Royal Cup area. - Traveled to customers around the country to review equipment and perform quality assurance inspections on their equipment. - Contributed to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products. - Managed all 3rd party equipment inspections and co-managed… Show more - Managed 3rd party service agents, including equipment service and installations for customers outside the geographical Royal Cup area. - Traveled to customers around the country to review equipment and perform quality assurance inspections on their equipment. - Contributed to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products. - Managed all 3rd party equipment inspections and co-managed invoicing. - Provided equipment support for all Royal Cup field representatives.



Elite Foundations, LLC

• Project Manager

  • May 2007 - Aug 2009

  Moody, Alabama, United States - Managed wall foundation crews' daily duties, including job specifications, while meeting job deadlines and customer expectations. - Outlined detailed work plans, determining resources, developed timelines, and generated initial budgets for project scope determination. - Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes. - Monitored projects on an ongoing basis, evaluating progress and quality, managed… Show more - Managed wall foundation crews' daily duties, including job specifications, while meeting job deadlines and customer expectations. - Outlined detailed work plans, determining resources, developed timelines, and generated initial budgets for project scope determination. - Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes. - Monitored projects on an ongoing basis, evaluating progress and quality, managed issue resolution and took corrective action as necessary. - Provided expense reporting and cost reduction plan to maximize gross profit on change orders. - Maintained company fleet vehicles ensuring service and repairs were on a schedule agreed upon by the owner. Show less