Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• OnSite Merchant Support Specialist

  • Jul 2023 - Present



Encore Design Services

• Construction
• 1 - 100 Employee

• Logistics Coordinator

  • Apr 2023 - Jun 2023



Glove It, LLC.

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Order Coordinator

  • Dec 2022 - Feb 2023

  Entering POs, creating sales orders and invoicing in QuickBooks Issuing RMAs, receiving goods and applying credits to existing accounts Fulfilling orders via company website and Ebay store Entering POs, creating sales orders and invoicing in QuickBooks Issuing RMAs, receiving goods and applying credits to existing accounts Fulfilling orders via company website and Ebay store



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Risk & Compliance Specialist/Fraud Appeals

  • Jul 2021 - Nov 2022

  Completed field surveillance to gather case-related information. Led or participated in fraud investigation teams. Conducted in-depth investigations of suspicious documents and driver activity. Helped to complete special, time-sensitive projects for Stakeholders Documented investigative activities. Created and maintained logs, records and databases of information about fraudulent activity. Computer Programs/Software Used: Google Suite, Investigations Workbench, Slack Completed field surveillance to gather case-related information. Led or participated in fraud investigation teams. Conducted in-depth investigations of suspicious documents and driver activity. Helped to complete special, time-sensitive projects for Stakeholders Documented investigative activities. Created and maintained logs, records and databases of information about fraudulent activity. Computer Programs/Software Used: Google Suite, Investigations Workbench, Slack



HDS

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service/Order Expediter

  • Aug 2019 - Mar 2020

  Obtained customers' names, addresses and billing information, product numbers and specifications of items to be purchased and entered information on order forms. Checked inventory records to determine availability of requested merchandise. Reviewed orders for completeness and forwarded incomplete orders for further processing. Conferred with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. Computer Programs/Software Used: Google Suite, Microsoft Office, UPS WorldShip Show less



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Driver

  • Nov 2017 - Nov 2019

  Customer Service Interior and Exterior Vehicle Maintenance Customer Service Interior and Exterior Vehicle Maintenance



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Student Loans Specialist

  • Jun 2019 - Aug 2019

  *Educating students and their families on the benefits of a student loan with Discover *Processing student loans *Trouble shooting online user profile issues *Educating students and their families on the benefits of a student loan with Discover *Processing student loans *Trouble shooting online user profile issues



Tempe Improv

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Box Office Specialist

  • Jan 2019 - Mar 2019

  Acted as the main information and reception point for the venue Managed phone and email correspondence regarding tickets sales and seating arrangements Coordinated seating charts based off of ticketing designations (dinner guests, groups, handicapped, VIP) Assisted with set up of green room for comics Participated in up-selling and cross-selling of tickets Opening and closing responsibilities (cash/credit reconciling, cleaning, organizing) Acted as the main information and reception point for the venue Managed phone and email correspondence regarding tickets sales and seating arrangements Coordinated seating charts based off of ticketing designations (dinner guests, groups, handicapped, VIP) Assisted with set up of green room for comics Participated in up-selling and cross-selling of tickets Opening and closing responsibilities (cash/credit reconciling, cleaning, organizing)



BenefitMall

• United States
• Insurance
• 700 & Above Employee

• Distribution Specialist/Administrator

  • Jan 2018 - Sep 2018

  Packaged, scanned and shipped payrolls for small to medium sized businesses. Examined shipment contents and compared with manifests, invoices and orders to verify accuracy. Managed SalesForce cases pertaining to client or company issues. Managed inventory and ordering process for kitchen, office and payroll supplies. Computer Programs/Software Used: Microsoft Office, SalesForce, All shipping databases Packaged, scanned and shipped payrolls for small to medium sized businesses. Examined shipment contents and compared with manifests, invoices and orders to verify accuracy. Managed SalesForce cases pertaining to client or company issues. Managed inventory and ordering process for kitchen, office and payroll supplies. Computer Programs/Software Used: Microsoft Office, SalesForce, All shipping databases



Arizona Office Technologies

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Lead Meter Specialist/ Administrative Facility Lead

  • Aug 2008 - 2017

  Obtained meter reads via email, fax, phone or on-site visits. Uploaded all information collected during meter rounds into office computer system for billing purposes. Troubleshot minor problems and reported larger technical issues with automated meter software and online meter submissions. Developed an email strategy that drove company's initiative for automating meters by integrating a company-wide email tagline. Created a Microsoft SharePoint professional development resource, helping dozens of staff to securely access and update critical information. Computer Programs/Software Used: E-Automate, FM Audit,Microsoft Office, OMD, Sharepoint Show less



Pinemeadow Golf Products

• Quality Control Lead

  • Jan 2004 - Jun 2008

  *Quality & Fulfillment Management Inspected up to 100 golf club orders per day as they came off the production line to ensure quality standards and verify production specifications matched orders. Checked models, metals, measurements, grips, color, shaft flex, etc. Managed the fulfillment process including buffing, packing and shipping for domestic and international individual, retail and wholesale customers. Served as liaison between warehouse, production, fulfillment and customer service. *Team Building & Leadership Developed optimal packing techniques that maximized space and contained costs. Contributed ideas to streamline warehouse operations as well as improve the processes for inventory control and packing of products. Recommended a new online ordering process that paired accessories with clubs, eliminating ordering confusion and increasing cross selling. *Process Improvement Developed optimal packing techniques that maximized space and contained costs. Contributed ideas to streamline warehouse operations as well as improve the processes for inventory control and packing of products. Recommended a new online ordering process that paired accessories with clubs, eliminating ordering confusion and increasing cross selling. Show less