Experience

Contego Spa Designs

• United States
• Business Supplies & Equipment
• 1 - 100 Employee

• IT and Operations Manager

  • Dec 2022 - Present

  Garden Grove, California, United States At Contégo Spa Designs Inc., our mission is to revolutionize the pedicure industry with our patented pedicure spa technologies. As a dedicated IT and Operations Manager at Contego, I serve as the go-to person for all things IT, Operations, and Customer Service. Key Responsibilities: Roadmap, develop, implement, and refine a custom enterprise resource planning (ERP) system aligning strategic, operational, and customer needs with C-level leadership, developers, team members, and… Show more At Contégo Spa Designs Inc., our mission is to revolutionize the pedicure industry with our patented pedicure spa technologies. As a dedicated IT and Operations Manager at Contego, I serve as the go-to person for all things IT, Operations, and Customer Service. Key Responsibilities: Roadmap, develop, implement, and refine a custom enterprise resource planning (ERP) system aligning strategic, operational, and customer needs with C-level leadership, developers, team members, and customers. Administer access and manage company-wide SharePoint and Microsoft tools to track and organize company documents and improve business performance. Personally configure and implement new employees company profiles (HubSpot, Microsoft Suite, Adobe Suite, SharePoint, Phone software (RingCentral, Aircall, Sakari), Expensify, YouTube, Google Suite, Apple Business Manager, Mosyle MDM, etc.) and devices upon hire totaling 20 laptops, 16 phones, and 3 tablets. Increase customer service satisfaction by 47.6% and decrease missed calls by 61.1%. Manage day-to-day operations and employee relations of a 4-member customer service team, efficiently handling a diverse workload including: 20-40 orders, 10-20 service tickets, and assisting 30-60 customers daily. Utilize advanced knowledge of the Paychex HRIS to streamline payroll operations and coordinate medical, dental, vision, and life benefits for employees across the company. Process bi-weekly payroll for 30 employees, including calculating monthly sales commission for sales team. Show less



Paramount Residential Mortgage Group Inc. (PRMG Inc.)

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Data Analyst

  • Jan 2021 - Dec 2022

  Corona, California, United States Since 2001, Paramount Residential Mortgage Group Inc. (PRMG) has continued to be a top leading lender in the mortgage industry. As a privately held mortgage company and residential home lender, PRMG has successfully helped many borrowers purchase and refinance their homes throughout the United States. PRMG is proud to be among the Top 10 largest independently held mortgage lenders in the nation - ranked #6 of the 50 Best Companies to Work for in America and the #1 Place to Work in the… Show more Since 2001, Paramount Residential Mortgage Group Inc. (PRMG) has continued to be a top leading lender in the mortgage industry. As a privately held mortgage company and residential home lender, PRMG has successfully helped many borrowers purchase and refinance their homes throughout the United States. PRMG is proud to be among the Top 10 largest independently held mortgage lenders in the nation - ranked #6 of the 50 Best Companies to Work for in America and the #1 Place to Work in the Inland Empire! As a Business Systems Data Analyst, I was responsible for generating 13 role-level employee reports on a monthly basis for C-level leadership, enabling them to effectively track the efficiency and production of each employee. I primarily utilized Power BI and Excel for this task, occasionally using Microsoft SQL Server to test data. Additionally, I led bi-weekly sprint planning meetings to delegate tasks to the data management team. During these meetings, I handled backlog requests, determined the time cost for each request, and prioritized them based on their urgency and importance for the business. Another aspect of my role involved providing weekly assistance to employees in regards to security features and training related to Power BI. On average, I assisted three employees per week in this area. Furthermore, I played a crucial role in the company-wide production and loan pipeline tracking by generating 15 reports on a daily basis. For these specific reports, I used a combination of Encompass, Excel, Power BI, and Warehouse banking software programs. This ensured the accurate and timely monitoring of essential metrics for the organization. Show less



360Circuits

• United States
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Feb 2020 - Jan 2021

  Orange County, California 360Biz specializes in consulting and implementing successful marketing programs that utilize the latest in marketing, sales, and technology strategies. As a Project Manager, I worked closely with client global marketing and sales teams, including developing and presenting pre-sales materials and proposals. Along with client-facing material, I developed a project management database to coordinate the creation of marketing materials (brochures, sell sheets, banners, videos, etc) for new… Show more 360Biz specializes in consulting and implementing successful marketing programs that utilize the latest in marketing, sales, and technology strategies. As a Project Manager, I worked closely with client global marketing and sales teams, including developing and presenting pre-sales materials and proposals. Along with client-facing material, I developed a project management database to coordinate the creation of marketing materials (brochures, sell sheets, banners, videos, etc) for new product launches. For our client interaction, I acted as the central point of contact for major stakeholders facilitating the delegation of executing all graphics requests (images, videos, literature, metadata, etc). For each project, I generated project timeline plans and presented project scope and costs to the Global Marketing Manager. For our internal team at 360Biz, I was responsible for the training and professional development of team members in 2D & 3D graphics, video creation, and content writing. Led 2 major projects: 1. PIM - Product Information Management System Assisted client(s) across Adhesive Technologies responsible for steering, developing, and implementing the product information management system which is the core to feeding product content to our digital platforms (Website, eShop, distributors, etc.) to enhance the customer journey and research/purchasing phase. Led the project, timelines, global, and the x-functional project team and ensured committed deadlines are reached. 2. DAM - Digital Asset Management System Responsible for leading, managing, and implementing the DAM graphics for the Industrials business unit of our client. Ensured all digital assets are compliant with client guidelines and can be used by the business on respective marketing material. I was responsible for creating processes and implementing these within the organization, working with the graphics teams.

• Project Coordinator

  • Aug 2019 - Feb 2020

  Orange County, California Area As a Project Coordinator at 360Biz, I assumed project leadership over 5-7 concurrent projects regarding the development, design, and creation of content for the 10 Billion Dollar Portfolio of a Fortune 500 Chemical & CPG company. Along with working closely with our internal team at 360, I maintained ongoing interface and contact with clients regarding all aspects of workflow such as project dates, site updates, improvements, and issues. I also collaborated closely with our client's Global… Show more As a Project Coordinator at 360Biz, I assumed project leadership over 5-7 concurrent projects regarding the development, design, and creation of content for the 10 Billion Dollar Portfolio of a Fortune 500 Chemical & CPG company. Along with working closely with our internal team at 360, I maintained ongoing interface and contact with clients regarding all aspects of workflow such as project dates, site updates, improvements, and issues. I also collaborated closely with our client's Global Digital Manager as well as internal Graphic Artist, Publishing, and Quality Assurance teams to ensure materials are ready to face the customer (i.e. website, trade shows).



360Circuits

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Sep 2017 - May 2018

  Orange County, California As an Account Executive at 360Biz, I managed the entire sales cycle from finding a client to securing a deal. I worked closely with other team members to unearth new sales opportunities through networking and working towards long term partnerships. Within new and old client relationships, I remained in frequent contact to understand their needs and improve our partnership. I was also directly responsible for the preservation and expansion of Helping the Helpers 360 Civic customer base. I… Show more As an Account Executive at 360Biz, I managed the entire sales cycle from finding a client to securing a deal. I worked closely with other team members to unearth new sales opportunities through networking and working towards long term partnerships. Within new and old client relationships, I remained in frequent contact to understand their needs and improve our partnership. I was also directly responsible for the preservation and expansion of Helping the Helpers 360 Civic customer base. I served as the point of contact for clients and internal company teams, worked to devise a campaign that met the client's brief and budget. Every day activities included planning and coordinating account activity, generating sales opportunities, and reporting status reports on a weekly basis. Show less