Experience

Gioninos Pizzaria

• United States
• 1 - 100 Employee

• General Manager

  • Jul 2020 - Present

  Kettering, Ohio, United States



PETSUITES OF AMERICA, INC.

• United States
• 1 - 100 Employee

• Resort Manager

  • Dec 2019 - Jun 2020

  Dayton, Ohio, United States Client Service Manager responsible for facility operations, employee management and client retention goals. Educated team on resort policies, procedures and guest service requirements. Managed client relationships to ensure the resort met weekly and monthly snapshot goals. Directed guest service staff including grooming, admin and boarding personnel. Actively led team of 20+ people to identify, document and share best practices to ensure client satisfaction and quality pet care. Improved… Show more Client Service Manager responsible for facility operations, employee management and client retention goals. Educated team on resort policies, procedures and guest service requirements. Managed client relationships to ensure the resort met weekly and monthly snapshot goals. Directed guest service staff including grooming, admin and boarding personnel. Actively led team of 20+ people to identify, document and share best practices to ensure client satisfaction and quality pet care. Improved employee retention to 90%+ through consistent and transparent communication. Managed staffing needs including hiring, training, scheduling and employee development. Show less



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Operations general manager

  • Feb 2016 - Dec 2019

  Springboro, Ohio, United States Manager with responsibility for directing daily operations of the restaurant and ensuring compliance with company standards in all areas of operation, including quality control, product preparation, customer relations, financial accountability, inventory management, recruiting, hiring, retention, and restaurant maintenance.



Fifth Street Brewpub

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Mar 2013 - Feb 2016

  Dayton, Ohio, United States Opened and operated the nation’s second cooperatively owned brewery/restaurant. Developed all policies and procedures to create a successful culture, created promotional events, implemented marketing strategies, and handled all business operations. Responsible for monthly communication with Board of Directors to review P&L, marketing strategies and operational updates. Developed financial accountability system to track P&L across unique brewery, kitchen and bar divisions. Grew team of 8 at… Show more Opened and operated the nation’s second cooperatively owned brewery/restaurant. Developed all policies and procedures to create a successful culture, created promotional events, implemented marketing strategies, and handled all business operations. Responsible for monthly communication with Board of Directors to review P&L, marketing strategies and operational updates. Developed financial accountability system to track P&L across unique brewery, kitchen and bar divisions. Grew team of 8 at opening to a full-service staff of 20+ by expanding overall operations, including addition of tap room, brewery, kitchen and outdoor patio. Led community outreach through charitable programs, profit-sharing fundraisers and member participation events Show less



American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Insurance Sales Manager

  • Oct 2012 - Mar 2013

  Mason, Ohio, United States Responsible for selling customized life insurance plans to company union members and managed team of salespeople responsible for territory goals and account management



El Meson Inc.

• Service Manager

  • Dec 2005 - Oct 2012

  West Carrollton, OH 45449 Managed event execution, dining room service and POS development for top-rated family restaurant in Ohio with more than 40 employees