Experience

Doctor Care Anywhere

• United Kingdom
• Medical Practices
• 200 - 300 Employee

• Deputy IT Services Manager

  • May 2023 - Present



Travis Perkins plc

• United Kingdom
• Wholesale Building Materials
• 700 & Above Employee

• Service Continuity Manager - Change & Release

  • Feb 2017 - May 2023

  Owner of the Change Management ProcessKey responsibilities include:* Reviewing all requests for change and release * Assessing what risk and impact there might be, to the live production environments during the approved change/release window, and documenting all known downtimes or impact to users and customers* Co-ordinating and chairing Change Advisory Board (CAB) meetings - This forum brings all key stakeholders together to collaborate on all vital information* Managing Approvals of changes* Working closely with all ITIL Functions and the business to deliver Service Continuity and stability* Change and Release process management, adhering to ITIL best practise alongside business need * Relationship Management across technical and non technical resource to encourage high standards of communication.* Regular reporting and analytics activities that are published to a wide scope of audiences across the IT Department and Business. This includes regularly presenting statistics and performance data in operational reviews.* Provide Change and Release training to the IT Department at various levels.* Consistent Input into the Continual Service Improvement of the Change and Release function, including but not limited to, development of tools and features Show less

• Service Desk Analyst

  • Feb 2014 - Feb 2017

  1st and 2nd line support for the Travis Perkins IT Service DeskSkills learnt in this role:- Fixing customer/colleague issues over the phone, ranging from desktop support/common queries to the 20+ services supported, knowledge to which each analyst had to learn and specialise in.- Communication and analytical skills used to decipher calls and detail them down within a call logging system, then prioritising work based on impact and risk to the business.- 2nd Line, i became a specialist in fixing more difficult issues presented by users calling into the service desk, this took more time and investigative skills in finding the right resolution. Show less



Maplin

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Team Leader

  • Mar 2009 - Feb 2014

  Skills learnt in this role:- People Management, so a step up from Sales Assistant, STL's would have to manage a shift of 2-4 people, organise/prioritising workloads and daily activities, this included daily stands ups and regular sales figure updates to all staff. Handover of shifts was also a daily activity.- Manage customer refunds/complaints/extended technical queries/offer support to Sales Assistants- Key holder, Open and Close the Store including cash banking, securing the safety of the property and ensuring all entrances and exits are secure before entering/leaving the building.- Promotions, support upper management in promotional updates where new labels and promo material would need to be decorated around the store Show less

• Sales Assistant

  • Dec 2006 - Mar 2009

  Skills learnt in this role:- The main activity of this role was face to face customer sales, with times often having to decipher customer requirements from limited to no information.- Technical information specialisation having to memorise specs and constantly updating knowledge to an ever changing technology environment. - Sales through POS (handling money).- Shopfloor maintenance (Ticketing/Cleaning/Facing Up/Put backs).