Experience

THE COLONY GOLF & COUNTRY CLUB, INC.

• United States
• 1 - 100 Employee

• Member Services Associate

  • Oct 2018 - Present

  - Provide exceptional customer service for members and guests while playing golf at the club including such duties as member check-in, upkeep of the practice areas, and on-course member engagement - Ensure all members and guests needs are met in a prompt and efficient manner and anticipate the needs of members to provide exceptional service - Provide exceptional customer service for members and guests while playing golf at the club including such duties as member check-in, upkeep of the practice areas, and on-course member engagement - Ensure all members and guests needs are met in a prompt and efficient manner and anticipate the needs of members to provide exceptional service



5 Star Valet Naples

• Valet

  • Oct 2018 - Present

  - Park and retrieve customer vehicles in a safe and efficient manner - Creating a new on-boarding and training manual for new hires - Promote courteous treatment of customers and resolve guest service issues - Park and retrieve customer vehicles in a safe and efficient manner - Creating a new on-boarding and training manual for new hires - Promote courteous treatment of customers and resolve guest service issues


The Club at Mediterra
• United States
• Hospitality
• 1 - 100 Employee
• Outside Member Services

  • Jul 2017 - Oct 2018


Congressional Country Club

• United States
• Recreational Facilities
• 100 - 200 Employee

• Intern

  • May 2017 - Sep 2017

  - Utilized Club Essentials software to manage tee times for two golf courses that amass over 50,000 rounds per year - Gained a basic understanding of Golf Genius tournament software when running my own Mixed Twilight Event and shadowing the set-up of Ladies’, Men’s, and Senior events - Assisted with the junior camps program and Monday Junior Days that consisted of over 400 juniors - Shadowed lessons with the 2016 Mid Atlantic Section Teacher of the Year Mike Dickson - Furthered my understanding of tournament merchandise management by volunteering at the 2017 Quicken Loans National at TPC Potomac - Displayed merchandise appropriately for an AGM Top 100 golf shop that amasses 2 million dollars in sales annually