Experience

SDS Rx

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Manager

  • Aug 2021 - Present

  Manage a fleet of delivery drivers within the Maryland area. Orchestrate delivery of prescription medications to residential and business locations. Developed training materials and procedures for all new incoming employees. Maintain and train HIPAA laws to ensure they are being followed to the highest standard. Manage budget within assigned location Provide excellent customer services and ensure customer satisfaction. Manage a fleet of delivery drivers within the Maryland area. Orchestrate delivery of prescription medications to residential and business locations. Developed training materials and procedures for all new incoming employees. Maintain and train HIPAA laws to ensure they are being followed to the highest standard. Manage budget within assigned location Provide excellent customer services and ensure customer satisfaction.



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Account Manager

  • May 2014 - Sep 2019

  Provide excellent customer services and ensure customer satisfaction. Reach sales goals for existing and new customers for business growth. Establish positive working relationships to expand customer loyalty through building a rapport with customers. Analyze customer feedbacks and develop new techniques to ensure customer retention. Perform customer negotiations and reach a fair conclusion from both business and customer perspectives. Provide excellent customer services and ensure customer satisfaction. Reach sales goals for existing and new customers for business growth. Establish positive working relationships to expand customer loyalty through building a rapport with customers. Analyze customer feedbacks and develop new techniques to ensure customer retention. Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.



Counseling Solutions

• Italy
• Human Resources Services
• 1 - 100 Employee

• Vocational and Behavioral Health Specialist

  • May 2010 - May 2014

  Analyzed information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.  Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.  Developed and maintained relationships with community referral sources, such as schools and community groups.  Assisted in coordinating counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.  Participated in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements. Show less