Experience

Tipperary Boutique Distillery

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Social Media Manager

  • Mar 2021 - Present

  Managing the daily Instagram interactions and help growing brand imagine, maintaining a consistent high-quality brand image with every post and engaging with customer, creating unique posts that meet specific objectives. Curating images, text, and videos to provide value, making data-driven decisions to improve engagement and post quality. Managing the daily Instagram interactions and help growing brand imagine, maintaining a consistent high-quality brand image with every post and engaging with customer, creating unique posts that meet specific objectives. Curating images, text, and videos to provide value, making data-driven decisions to improve engagement and post quality.



Fade Street Social - Restaurant - GastroBar - Cocktail Bar

• Ireland
• Restaurants
• 1 - 100 Employee

• Marketing Analyst

  • Dec 2019 - Present

  Responsible for plan and execute the digital strategy across a rangeof digital channels creating a strong brand identity. • Create and develop more compelling and shareable content in theSocial Medias.• Create strategies to boost access to the website and sales of theservices.• Maintain a cohesive strategy across all platforms to increase thebrand awareness.• Discuss business methods, services and targets customer group, inorder to identify marketing requirements.• Drive a consistent and relevant traffic leads to Social Mediapresence. • Supervise and track competitor activities to identify newopportunities.• Management of analytics using Google Analytics and Webmastertools.• Management of the direct mail communication channel, reporting ondirect mail campaigns, generating new business opportunitiesthrough sales development support. Show less

• Senior Food Runner

  • Jan 2019 - Nov 2019

  Managing the quality and presentation of the food before being served Responsible for a team of four “food runners”, giving training, monitoring, and assign staff as needed.Welcoming, accommodating and serving up to 25 groups per evening for different events: dinners, company party, birthdays etc..Presenting menus to patrons and answer questions about menu, making recommendations upon request.Check ing with customers to ensure that they were enjoying their meals and correct any problems. Maintaining a high level of customer service in line with the restaurant’s stylish reputation.Working under pressure on busy days ( Friday, Saturday), doing up to 400 covers all day between lunch and dinner.Dealing with customer complaints in a professional and courteous manner, meeting KPIs and going the extra mile to deliver excellent customer support. Show less



Rustic Stone by Dylan McGrath

• Ireland
• Restaurants
• 1 - 100 Employee

• Bar Staff

  • May 2016 - Dec 2018

  Managed the stock beverage, wines etc.. service team ensuring the restaurant was well presented and stocked. Greet customers and seat them. Offer welcome drinks and beverages. Present menus to patrons and answer questions about menu, making recommendations upon request. Maintain a high level of customer service in line with the restaurant’s stylish reputation. Managed the stock beverage, wines etc.. service team ensuring the restaurant was well presented and stocked. Greet customers and seat them. Offer welcome drinks and beverages. Present menus to patrons and answer questions about menu, making recommendations upon request. Maintain a high level of customer service in line with the restaurant’s stylish reputation.



Tuju by Ivan Ralston

• São Paulo Area, Brazil

• Waiter

  • Mar 2015 - Jul 2015

  Responsible for the presentation and organisation of the restaurant, as part of the customer service delivery team of the award-winning www.tuju.com.br restaurant run by celebrity chef, Ivan Ralston. My duties included: Managed the ‘front-of-house’ service team ensuring the restaurant was well presented and stocked. Greet customers and seat them. Offer welcome drinks and beverages. Assign staff as needed. Present menus to patrons and answer questions about menu, making recommendations upon request. Check with customers to ensure that they are enjoying their meals and correct any problems. Maintain a high level of customer service in line with the restaurant’s stylish reputation. Show less



ANIMALE

• Brazil
• Apparel & Fashion
• 400 - 500 Employee

• Sales Advisor

  • 2012 - Jan 2015

  Working as part of a team within a fast-paced retail sales environment with the leading South American fashion brand www.animale.com.br working for their flagship store in San Paulo. Responsible for driving sales, ensuring good customer service, building relationships with suppliers and ensuring the smooth running of the shop floor. Responsible for the overall running of the day-to-day store operations inc. stock, receipts, promotions. Accountable for in-store sales and regional reporting to country management team. Managed up to 10 sales team on a per-shift basis, 7 days a week. Charged with ensuring the store consistently performed against weekly country sales targets. Show less



Marie Claire

• Book and Periodical Publishing
• 300 - 400 Employee

• Freelance Fashion Producer

  • Jan 2011 - Dec 2012



Davi Dantas

• São Paulo Area, Brazil

• Fashion Stylist

  • Jan 2008 - Dec 2012

  Liaising with fashion designers, retailers, media, model agencies, photographers and makeup artists to execute fashion editorials, fashion shows and advertisements within budget and to weekly deadlines. Sourcing fashion items and props for product placement within fashion magazines and media outlets. Advising on the staging of photo shoots and promotional campaigns, including the selection of locations,props, clothing, models and photographers – all within client-agreed budgets and targets. Show less



Br Labels

• Retail
• 1 - 100 Employee

• Senior Sales Advisor

  • Apr 2007 - Jun 2008

  Handling client introductions, direct sales and improving the overall customers experience. Taking decisive action to consistently improve branch sales performance, dealing with customer complaints in a professional and courteous manner. Maintaining superb visual standards within the store and against corporate guidelines. Responsible for stock levels, goods receipt, accounting for all transactions, credits and returns. Handling client introductions, direct sales and improving the overall customers experience. Taking decisive action to consistently improve branch sales performance, dealing with customer complaints in a professional and courteous manner. Maintaining superb visual standards within the store and against corporate guidelines. Responsible for stock levels, goods receipt, accounting for all transactions, credits and returns.