David Miranda
IBM Security Northeast Technical Specialist at IBM- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
Portuguese Elementary proficiency
Topline Score
Bio
Credentials
-
Computer Hacking Forensic Investigator
EC-CouncilJun, 2016- Nov, 2024 -
Certified Ethical Hacker
EC-CouncilMar, 2016- Nov, 2024 -
CompTIA Project+
CompTIAJan, 2014- Nov, 2024
Experience
-
IBM
-
China
-
Software Development
-
700 & Above Employee
-
IBM Security Northeast Technical Specialist
-
Jul 2022 - Present
Provide clients with expertise in threat management solutions from across IBM’s security portfolio to implement Zero Trust principles in their organizations. Skillfully present product solutions through professional quality video recordings and live demonstrations. Provide exceptional quality service supporting product implementations and post-sale support. • Perform value assessments of current product implementations to ensure the clients are obtaining the best value for their purchase. • Collaborate with sales team on designing offerings based on clients’ current needs to expected growth. • Coordinate Mock Customer Threat Arenas for technical specialists to practice presenting and receive feedback on their performance. • Perform white space prospecting for accounts without active purchases. • Coordinate Proof of Technology and Proof of Concept exercises for clients. • Work with cross brands within IBM to increase threat management pipeline. • Coordinate various custom demonstrations, workshops, and product roadmap discussions. • Coordinate social events with clients to foster relationships. Show less
-
-
-
Moderna
-
United States
-
Biotechnology Research
-
700 & Above Employee
-
Sr. Executive Services Engineer
-
Apr 2022 - Aug 2022
Member of the digital transformation team helped to redefine the roles of technology and elevate service levels across the organization. I was a valuable contributor to various transformation initiatives, including reorganizing service models, evaluating innovative technology platforms, and defining new SLA requirements. • Supported C Suite level executives as well as 115 senior executives globally • Coordinated support resources from various departments within the organization to resolve complex technical issues • Reduced response/resolution time from previous model by over 50% for C suite and over 30% for senior executives. Show less
-
-
-
Abrams Capital
-
United States
-
Investment Management
-
1 - 100 Employee
-
Executive Support Engineer
-
Sep 2015 - Apr 2022
Render exceptional white glove support regarding hardware and software to C level suite, traders, and the investment team personnel at the firm and their families. Define policies and deploy security controls to manage mobile devices using Apple Business Manager, AirWatch, and Intune. Address and troubleshoot application issues. Prepare user documentation for software, mobile devices, and hardware. Create company-wide communications for better security awareness and IT specific announcements. Ensure device compliance using applications, such as Intune, KACE, Ivanti, Symantec Endpoint Protection, AirWatch, and other remote tools. Produce custom reports to monitor ticket volume, agent performance, user incident impact, and issue trending. • Spearheaded the successful migration of mobile platforms to supervised devices on Intune. • Coordinated with construction contractors for technology implementation during new residential buildouts. • Recognized for executing Ivanti for system management, patching, vulnerability scanning, and service desk ticketing. • Created onboarding documentation to get new personnel up to speed on the firm’s technology platforms. • Lowered mobile service operating costs by over $24,000 per year • Evaluated new hardware and software platforms for functionality and security. Show less
-
-
-
ISO New England Inc.
-
United States
-
Utilities
-
400 - 500 Employee
-
Lead Systems Administrator
-
Mar 2009 - Sep 2015
Delivered architected solutions to various business units in line with their business requirements and software needs. Developed unique strategies for software systems in coordination with cyber security team with a keen focus on improving security standards. Synchronized accounts between domains using Quest Quick Connect, while importing information from 3rd party sources into Active Directory through database connectors. Oversaw SQL server database administration, including permissions managements and backup/clean up tasks for future data growth and capacity. Provided end user training on various platforms and software products, including SharePoint and Microsoft CRM. Formulated technical and business documentation for audit responses, technical/project requirements, and training material. • Pivotal in installing and configuring VMWare Configuration Manager as a compliance monitoring and system management platform. • Worked with the Cybersecurity team to analyze current cyber policies to ensure compliance with government guidelines. • Utilized Tripwire, Snare and QRadar software for event log collection and event analysis. • Managed QRadar platform to ensure templates were properly configured for various platforms and exported data for reporting to Cybersecurity team. • Credited with supporting 370+ servers running on Windows 2003/2008, including exchange, active directory, and various in-house developed applications. • Led and completed various infrastructure projects, including Active Directory 2008 Upgrade, Exchange 2003 to 2010 migration (coexisting), VMWare Configuration Manager Implementation, and Enterprise Security Suite Migrations (ESET and Sophos). • Ensured end point protection for desktop environment through Sophos client firewall and antimalware policies. • Streamlined custom workflows in Quest Active Roles to automate tasks, such as provisioning and removing users, distribution lists, and contacts to ensure standardization for object creation. Show less
-
-
-
American Career Institute
-
Framingham, MA
-
Instructor
-
Jul 2011 - Dec 2011
Taught various technical subjects to prepare students for the CompTIA A+ and Network+ certifications. • Prepared course material. • Provided office hours for students. • Assisted students with resume and LinkedIn profile updates. • Worked with the Career Development department to identify potential hiring partners. Taught various technical subjects to prepare students for the CompTIA A+ and Network+ certifications. • Prepared course material. • Provided office hours for students. • Assisted students with resume and LinkedIn profile updates. • Worked with the Career Development department to identify potential hiring partners.
-
-
-
Goldman Sachs
-
United States
-
Financial Services
-
700 & Above Employee
-
Technical Team Lead
-
Oct 2006 - Feb 2009
Lead team of technical analysts supporting the Global Investment Research (GIR) division. Team was responsible for all technology services including, support, project management, testing and QA of new software, and rollouts. • Supported1200+ users globally • Managed global rollouts of software • Coordinated with technology and business areas to ensure minimal impact to user community from weekly infrastructure and software changes as part of Change Control • Travelled throughout US to support off-site conferences • Created Sharepoint sites for GIR Stock Picking College global events and New Business Analyst Onboarding • Coordinated with other team leads to consolidate various supports desks for centralized support model • Created division specific support training program to cross train Client Response Services agents in NY • Trained “Concierge” agents in Salt Lake City office in preparation of two city support model with Bangalore Show less
-
-
-
Charles River Consultants
-
New York, NY
-
Support Desk Manager (working at Goldman Sachs)
-
Oct 2000 - Oct 2006
• Managed support team of 8 technicians at New York location and 6 technicians in the St’ Johns, NL Canada office for 24 X 7 operations with a $1,100,000 annual budget which generated over $1,800,000 in revenue. • Interfaced with Goldman managers to develop strategies and procedures for various projects, rollouts, and remediations to mobile community of 32000 mobile users (combination of 7000+ laptop users, 5000+ blackberry users, and 25000+ Citrix users) • Set up and trained off site Mobile Helpdesks • Implemented Business Continuity Plan • Projected cost analysis to evaluate total cost of ownership of desk as we expanded our two current locations and added a third in Singapore for a “follow the sun model”. • Used various reporting tools (CentreVu Administrator, Remedy, Access, Erlang Calculator) to perform ongoing gap analysis and metrics. • Technical point of escalation for support personnel • Developed support matrices for various platforms to train other support organizations throughout the firm to familiarize them with supporting our products Show less
-
-
-
Softwatch Inc.
-
New York, NY
-
System Engineer
-
Mar 2000 - Sep 2000
Organized growing startup company’s IT infrastructure. Fulfilled company’s technical requirement as it grew from a 10 person office to 50. • Designed and implemented network for new office. • Administered Domain server, 10 web servers, and Exchange server for 2 New York locations • Changed telecommunication vendors to save company in excess of $10,000 per year on long distance service. • Supported a mixed environment of hardware for 50 users on both IBM and Acer laptops and Dell desktops locally and remotely using PCAnywhere • Changed POP3 email environment to an Exchange Outlook collaborative work environment Show less
-
-
-
Alliance Consulting
-
Morristown, NJ
-
Project Administrator (working at American Home Products)
-
Dec 1999 - Mar 2000
Rolled out 120 PC’s and inventoried current hardware and software for entire user community at the corporate office of American Home Products, with minimal impact on the end users. Managed a team of 13 consultants. • Central hub for communications between the project team and client departments • Performed cost and risk analysis for various projects • Created access database to monitor progress of assessments, deployments, problems, and issues relating to project • Evaluated team members on performance and distributed personnel performance reports to project management team • Trained new consultants on procedures for performing assessments and deployments • Handled any escalated problems or issues Show less
-
-
-
Intuition Publishing
-
New York, NY
-
Vice President of Technical Services
-
Jun 1999 - Dec 1999
Managed the Technical Services department for Intuition’s New York branch office. • Hardware and software testing, evaluation, and implementation. • Pre and post sales support • Managed Infrastructure projects • Sole technical contact for internal and client support in the US • Coordinated the move of our office into a new location. • Remote support and administration of servers for clients using VNC • Designed and installed network topology at new site • Set up vendor contracts for support and purchasing. • Installed and configured IIS servers for testing and production • Met with clients to determine possible solutions for installation of our product • Liaised with development department to produce effective customized solutions for particular clients • Internal support for sales staff using Toshiba laptops Show less
-
-
-
Bankers Trust
-
United States
-
Financial Services
-
400 - 500 Employee
-
Technical Support Analyst
-
1996 - 1999
Coordinated with different areas of Infrastructure Support to complete projects for the Corporate Finance division. • Worked with Projects Team, Key Systems and Desktop Support for large-scale projects. • Coordinated the rollout of NT 4.0, Office 97, Notes 4.6, and BT&E to Corporate Finance department • Developed and maintained inventory database for all departmental hardware and software • Converted printing standard from Novell printing services to IP printing • Supported desktop software for 200 users • Netware account administration (password unlocks, directory and file rights) • Participated in the organization of the PRC, a remote control software support group between the help desk and desktop support. Using Timbuktu Pro shortened the response times to helpdesk calls that were a little complicated for first level technicians but didn’t truly require a desktop visit. Show less
-
-
Education
-
2021 - 2021
Worcester State University
Python Programming for Data Science, Information Technology -
2020 - 2020
Worcester State University
Certificate in Computer Science, Full Stack Web Development -
2015 - 2017
Western Governors University
Master of Science (MS), Computer and Information Systems Security/Information Assurance -
2012 - 2013
Western Governors University
Bachelor of Applied Science (B.A.Sc.), Accounting -
2010 - 2011
Northeastern University
MS, Technology Commercialization -
2002 - 2008
American InterContinental University
BBA, Business Administration in Management
Community
