Dave Carlton

Service Desk Consultant at Wolf Consulting LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Pittsburgh, Pennsylvania, United States, US
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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Dec, 2022
    - Sep, 2024
  • Assisted Housing Manager (AHM)
    Quadel
    Mar, 2011
    - Sep, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Oct, 2022
    - Sep, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Oct, 2022
    - Sep, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Jun, 2022
    - Sep, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Jun, 2022
    - Sep, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Nov, 2021
    - Sep, 2024

Experience

  • Wolf Consulting LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Consultant
      • Feb 2023 - Present

      Providing proactive and reactive remote technical support via telephone, email, or remote control.Installing, configuring, and troubleshooting hardware and software.Managing software tools and responding to monitoring alerts.Account maintenance, migrating settings and data.Providing technical support for computer and networking issues.

    • Service Coordinator/IT Dispatcher
      • May 2022 - Feb 2023

      - Creating and triaging service requests- Assigning technical resources- Communicating and monitoring response times to ensure tickets are completed in a timely manner.- Coordinating with Service Technicians and managers about completing tickets.- Monitoring and reporting on open tickets.

    • Centralized Services Consultant
      • Jan 2022 - May 2022

      Maintaining client computer management software, providing remote support to clients, and staging and setting up new computers.

  • National Church Residences
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Senior Property Manager
      • Mar 2009 - Jan 2022

      Manage two Sec 8/202 Elderly High Rise apartment buildings. Responsible for occupancy, financial performance, HUD compliance, and physical asset management. Manage two Sec 8/202 Elderly High Rise apartment buildings. Responsible for occupancy, financial performance, HUD compliance, and physical asset management.

  • Bend Area Habitat for Humanity
    • Grant Writer/Development
      • 2007 - 2008

      Manage relationships with existing public and private foundations. Seek out new sources of funding. Write promotional materials and assist in all fundraising activities. Manage relationships with existing public and private foundations. Seek out new sources of funding. Write promotional materials and assist in all fundraising activities.

  • Everett Apartments
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Resident Manager
      • Oct 2005 - Oct 2007

      Manage 50 unit apartment community. Responsible for leasing, tenant relations, and curb appeal. Manage 50 unit apartment community. Responsible for leasing, tenant relations, and curb appeal.

Education

  • CSU Chico
    Teaching Credential (Single Subject), English
    2004 - 2005
  • CSU Chico
    Bachelor of Arts (B.A.), English
    1999 - 2004
  • Bellarmine College Preparatory
    High School Diploma
    1995 - 1999

Community

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