Physical Therapist Assistant

• Mar 2021 - Present

Volunteer Blog Content Editor

• Dec 2020 - Jan 2021

Student Intern

• Jul 2020 - Aug 2020

• Administered therapeutic modalities (cryo-, thermo-, and electrotherapy) in an outpatient facility • Documented billable treatment-minutes and patient response to treatment in WebPT • Performed trigger point release, cross-friction and retrograde massage, and manual traction • Received training in the theory and practice of Kinesio® Tex Tape application • Administered therapeutic modalities (cryo-, thermo-, and electrotherapy) in an outpatient facility • Documented billable treatment-minutes and patient response to treatment in WebPT • Performed trigger point release, cross-friction and retrograde massage, and manual traction • Received training in the theory and practice of Kinesio® Tex Tape application

Student Intern

• Sep 2019 - Dec 2019

• Provided PT treatments to critically-ill and severely deconditioned patients • Conducted gait training and bed mobility exercises • Received commendation for creative and engaging presentation on the treatment of Parkinson's disease • Provided PT treatments to critically-ill and severely deconditioned patients • Conducted gait training and bed mobility exercises • Received commendation for creative and engaging presentation on the treatment of Parkinson's disease

Substitute Teacher

• Apr 2017 - May 2018

• Quickly established rapport with students, and clarified classroom expectations. • Followed lesson plans left by teacher (if available). • Maintained professional classroom behavior, in self and in students. • Prepared detailed notes on student conduct for absent teacher(s). • Quickly established rapport with students, and clarified classroom expectations. • Followed lesson plans left by teacher (if available). • Maintained professional classroom behavior, in self and in students. • Prepared detailed notes on student conduct for absent teacher(s).

Youth Development Counselor & R.O.C.K. Activity Leader

• Jun 2017 - Sep 2017

- Received and inventoried shipments of nutritious meals for campers - Recorded number of meals served/consumed in official reports to State of Michigan government - Served leftover meals to community members - Engaged with campers and non-program children by asking questions about their diet, exercise, and levels of physical activity - Received and inventoried shipments of nutritious meals for campers - Recorded number of meals served/consumed in official reports to State of Michigan government - Served leftover meals to community members - Engaged with campers and non-program children by asking questions about their diet, exercise, and levels of physical activity

Holiday Season Customer Service Representative

• Nov 2015 - Dec 2015

• Assisted customers via phone with placing and editing orders, verifying shipment and billing information, and troubleshooting technical/logistical issues. • Suggested substitutions for out-of-stock products, based on knowledge of catalogue and menu. • Built rapport with customers through playful banter and friendly small-talk; asked probing questions to learn more about them, the purpose of their orders, and the orders’ recipient(s). • Assisted customers via phone with placing and editing orders, verifying shipment and billing information, and troubleshooting technical/logistical issues. • Suggested substitutions for out-of-stock products, based on knowledge of catalogue and menu. • Built rapport with customers through playful banter and friendly small-talk; asked probing questions to learn more about them, the purpose of their orders, and the orders’ recipient(s).

Customer Service Representative

• Sep 2011 - Sep 2015

• Provided excellent customer service by answering customer questions about products designed by our client - a major tech company - via phone and email. • Utilized active and empathetic listening skills to build rapport with customers. • Composed professionally-worded emails to request additional information from customers. • Chat Team, August 2014 – May 2015: Answered advertiser questions in written form, typically handling two or more conversations simultaneously. • Birthday Director – monitored birthdays of other CSRs, distributed treats, created personalized calligraphic birthday-greetings. Show less

Senior Staff Writer

• Sep 2008 - May 2009

• Investigated news items on and near Eastern Michigan University campus. • Scheduled and conducted interviews with students and community members about issues affecting Eastern Michigan University. • Took extensive and detailed notes during interviews. • Wrote articles on deadline. • Utilized proper Associated Press style and citation. • Investigated news items on and near Eastern Michigan University campus. • Scheduled and conducted interviews with students and community members about issues affecting Eastern Michigan University. • Took extensive and detailed notes during interviews. • Wrote articles on deadline. • Utilized proper Associated Press style and citation.