Experience

Sightline Payments

• United States
• Financial Services
• 1 - 100 Employee

• Mobile Solutions Specialist

  • Jan 2023 - Present

  I manage small and large scale multi-site Mobile App Rollouts with fully integrated features focusing on an omni-channel solution for client customized mobile app across the project team and oversee the efforts throughout the project to ensure successful delivery. I manage and document the implementation, content, client requested enhancements, SOW’s and support collaboration with various areas of the organization to include Product Management, Product Deployment, UI/UX, Mobile App Implementation, Sales, IT Development, and Client Relationship Management. Show less



FSB Technology

• United Kingdom
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Senior Business Analyst - Product Management

  • Jun 2022 - Dec 2022

  Engage with business development, operations, software development, and implementation teams from initial project definition through project completion working on multiple projects simultaneously to expand global footprint. Engage with business development, operations, software development, and implementation teams from initial project definition through project completion working on multiple projects simultaneously to expand global footprint.



Everi Holdings Inc.

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Senior Business Analyst - Product Management

  • Aug 2018 - Dec 2021

  Document customers' needs and desires by specifying the research needed to obtain market information. Analyse and prepare scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes. Assist in market competition by comparing the company's product to competitors' products. Provides source data for product line communications by defining product marketing communication objectives. Document customers' needs and desires by specifying the research needed to obtain market information. Analyse and prepare scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes. Assist in market competition by comparing the company's product to competitors' products. Provides source data for product line communications by defining product marketing communication objectives.



Boyd Gaming

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• IT Project Manager

  • Jan 2018 - Aug 2018

  As IT Project Manager I manage all aspect of small and large scale installations and integrations of software systems ensuring that all milestones are met and budgets & timelines are kept on track.

• Business System Analyst

  • May 2017 - Jan 2018

  As part of the PMO I manage all aspects of technical project plans under a corporate enterprise structure for multiple platforms.



Konami Gaming, Inc.

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Senior Systems Training Specialist

  • Jun 2016 - Mar 2017

  As a Senior Member of the Training Team I act as a liaison and technical resource for the customer and conduct analysis on their operations to recommend processes and procedures to maximize ROI as well as execute customized training curriculums. I am also responsible for continually improving the installation process from kickoff to sustainability, with an emphasis on systemic thinking methodologies. As a Senior Member of the Training Team I act as a liaison and technical resource for the customer and conduct analysis on their operations to recommend processes and procedures to maximize ROI as well as execute customized training curriculums. I am also responsible for continually improving the installation process from kickoff to sustainability, with an emphasis on systemic thinking methodologies.



Cherokee Nation Entertainment

• United States
• Gambling Facilities and Casinos
• 400 - 500 Employee

• Senior Gaming Systems Analyst

  • Aug 2014 - Apr 2016

  As the senior member of the Applications Analyst group, my primary focus is to perform system analysis which includes, functionality requirements, and regulatory compliance, as well as manage the resolution of high risk complex business system issues for nine casinos in a corporate environment. I also create detailed requirement documents focusing on system accountability, conduct project management, configure system setups, write and perform test scrips as well as create end-user documentation customized for technical and non-technical understanding. Show less



Bally Technologies

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Senior Training and Development Specialist

  • Oct 2011 - Jul 2014

  As a senior member of the Client Services Team I was not only responsible for heading up Knowledge Transfer Initiatives, but also accountable for rapidly improving policy and process by creating development documentation, Standard Operating Procedures and establishing customer service standards within the training department. As a senior member of the Client Services Team I was not only responsible for heading up Knowledge Transfer Initiatives, but also accountable for rapidly improving policy and process by creating development documentation, Standard Operating Procedures and establishing customer service standards within the training department.



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• Technical Project Manager

  • Nov 2009 - Apr 2011

  As part of the Product Development Team I lead cross-functional domestic and International teams in large scale software releases based on Product Roadmapping utilizing the Agile Project Management Methodologies for IGT's Table Games and Casino Marketing software products.

• Global Support Center Supervisor

  • Jan 2007 - Nov 2009

  As part of the Technical Support Management Team, I supervise 24 staff members in providing 1st and 2nd level support to users and casinos who use any number of our Casino Management systems in a 24x7 call center environment.

• Sr. Lead Technical/Operations Trainer

  • Apr 2005 - Jan 2007

  As a senior member of an installation team my key responsibility was to travel to customer sites and prepare clients in the use of our Table Manager Advantage Gaming software system.

• Systems Engineer

  • Mar 2003 - Apr 2005

  As part of the installation team I was responsible for the configuration, software integration, and architecture servers supporting IGT’s Table Manager and Advantage Casino System software for casinos worldwide.



Professional Dealers School

• Operations Manager

  • Oct 1999 - Apr 2001

  I was responsible for overseeing the adult training program to ensure students received extensive and accurate training of all casino table games and pit operations within strict jurisdictional guidelines. I was responsible for overseeing the adult training program to ensure students received extensive and accurate training of all casino table games and pit operations within strict jurisdictional guidelines.



Harrah's Atlantic City

• Casino Table Games Dealer

  • Jun 1995 - Oct 1999

  Blackjack, Roulette, Craps, Baccarat, Mini-Baccarat, Pai Gow Poker & Pai Gow Tiles. Blackjack, Roulette, Craps, Baccarat, Mini-Baccarat, Pai Gow Poker & Pai Gow Tiles.



Resorts International

• Atlantic City NJ

• Executive Casino Host

  • Jun 1990 - Jun 1995

  Responsible for improving player base, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers and premium patrons. Responsible for improving player base, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers and premium patrons.