eCOS Account Manager

• Oct 2022 - Present

eCOS Support Consultant/Trainer

• Apr 2022 - Oct 2022

Assistant Manager

• Oct 2021 - Apr 2022

Indirect contract to assist old colleagues in rebuilding a strong team, investigating losses while improving stock and sales. Planning and directing the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas. Show less

Communications Specialist

• Oct 2020 - Feb 2021

My role was to call existing customers/property owners who advertised with a global holiday rentals company to improve content on their pages to bring in maximum profit for the property owners and the company itself. I would also take inbound sales/retention calls and call warm leads to onboard new clients onto the platform. I left this role after 5 months due to the Covid-19 pandemic forcing my hand in moving back to the UK. My role was to call existing customers/property owners who advertised with a global holiday rentals company to improve content on their pages to bring in maximum profit for the property owners and the company itself. I would also take inbound sales/retention calls and call warm leads to onboard new clients onto the platform. I left this role after 5 months due to the Covid-19 pandemic forcing my hand in moving back to the UK.

Tech Expert /Assistant Manager

• Mar 2019 - Aug 2020

Assistant manager of a high turnover phone shop with a team of 8 colleagues reporting to me and the rest of the management team, duties included but were not limited to stock counts, fire safety checks, liaising with regional management and shopping center management, liaising with police if any incidents of theft occurred, interviews and training for new colleagues, absence reports and monthly reviews. I left this role to move to Prague, Czech Republic. Assistant manager of a high turnover phone shop with a team of 8 colleagues reporting to me and the rest of the management team, duties included but were not limited to stock counts, fire safety checks, liaising with regional management and shopping center management, liaising with police if any incidents of theft occurred, interviews and training for new colleagues, absence reports and monthly reviews. I left this role to move to Prague, Czech Republic.

Social Media Coordinator

• Feb 2019 - Aug 2020

I help businesses understand and grow their social media presence. Using the very best tools, techniques and knowledge, I aim to give businesses the very best social presence they can have. With experience on a range of platforms such as Twitter, Facebook, Linkedin and Instagram, including boosting organic traffic, paid social advertising and specialised content creation. I help businesses understand and grow their social media presence. Using the very best tools, techniques and knowledge, I aim to give businesses the very best social presence they can have. With experience on a range of platforms such as Twitter, Facebook, Linkedin and Instagram, including boosting organic traffic, paid social advertising and specialised content creation.

Customer Advisor

• Nov 2017 - Mar 2019

Moving back into the telecommunications industry, my role is to build a rapport with customers and assist them in finding the right phone and deal to fit their needs. I must stay up to date with the latest news and releases in the mobile industry while aiming to match every customer with their perfect deal, enabling me to reach my individual targets and to work towards achieving and exceeding store targets with my team. I am responsible for opening and closing procedures in the shop, including cashing up, receiving deliveries and completing store compliance procedures on a daily basis. I will often run the shop with a team of 2-4 colleagues in the absence of management, during these times I will join conference calls, resolve any issues the team escalates to me and ensure the smooth running of the store. Show less

department manager (secondment)

• May 2017 - Nov 2017

Leading a team of up to 20 colleagues at a time in a high turnover superstore, my role is to a run the department due to a lack of department manager at the time. I must asses the workload and plan the day while prioritizing tasks to ensure maximum productivity and availability for our customers. I am constantly looking to develop myself in this role with things like becoming an Excel evacuation chair trainer, First Aider and often leading incident investigations. While developing myself I must also ensure all training for colleagues is up to date and deliver effective training to new starters and refreshers for existing colleagues. I left this role due to wanting to pursue a career within telecommunications. Show less

Sales Advisor

• Jan 2015 - May 2017

Helping customers to find the right handset and tariff for their needs in a relaxed and friendly environment that Sainsbury's customers would expect, I work in a small team of 7 achieving sales targets while delivering great customer service. In recent times I have gained a Level 3 Award in First Aid at Work allowing me to attend to first aid calls and help and injured colleagues or customers that may need help at work, with this I have gained the responsibility of completing incident reports and incident investigations where needed. I will now often train new colleagues when they come into the phone shop and help them to develop new skills in the field that is required. Show less