Experience

Bud Systems

• United Kingdom
• IT System Custom Software Development
• 1 - 100 Employee

• Head of Test and QA

  • Sep 2021 - Present

  • Azure DevOps • Management and mentoring of the Test Team including recruitment and working with offshore 3rd party test team (team size 6 - 15) • Third party engagement and management of satellite, offshore team • Process Mapping and Management • Release Management - Agile, bi-weekly, Release When Ready and hotfixes • Release Management planning around releases, migrations and infrastructure releases • Automation and manual testing, review and strategy • Automation rework project instigated for better quality tests • Root Cause Analysis input and action output • GDPR • BPSS & SC cleared • Customer facing on occasion Show less



Ecodesk

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior QA Developer

  • May 2017 - Sep 2021

  • Senior QA/Test Manager/Head of Test • AWS hosted platform • Management and mentoring of the Test Team - including recruitment (team size 2-5) • Test Strategy, Release Strategy, Automation Strategy existing and new products • Automation framework set-up and implemented (Selenium IDE, Cucumber Studio (HipTest), Putty, Java Selenium) • Atlassian Cloud Tools (Jira, Confluence, Slack) • Process improvement and maturity • Testing improvement and maturity • Mobile device testing (Browserstack and physical) • Training and mentoring wider Agile team • Release and sprint planning existing and new products • Product Scoping and Requirement best practice for existing and new products • Heading up the EU GDPR Working Group and implementation of improvements • Cyber Essentials accreditation champion • Defect Management • Training Instructor (Certified) • Member of Security Working Group • Fire Marshall (Certified) • First Aid at Work (Certified) Show less



Bristol City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Environment / Release / Test Manager (contract)

  • Nov 2012 - Oct 2016

  • Implementation of business wide Environment and Release Management processes for Digital Platform - AWS (Amazon Web Services)/Salesforce/Liferay/Drupal, etc, Waterfall projects and associated technologies. Championing and buy in of new processes for business and 3rd party suppliers. • Championing the transition of Waterfall to Agile software delivery. • Implementation of Quality Standards and Test Strategy. • Implementation of joined up processes (Testing, Release, Environment Management documentation and procedures). • Strong process development and management skills. • Management of the Test Team – team of 7 - including recruitment • Responsible for SIT, UAT, PREP (PRE-PROD) and PROD environments. • Matrix management of team, interviewing, mentoring, talent/career progression of team members • PMO (Project Management Office) liaison, Test approach for projects, Environment approach for projects, Pre and Post live environment requirements. • CAB (Change Advisory Board) member as Test and Environment Manager and Digital Platform (Agile approach) Champion. • Test Management of key projects - iPad rollout to Council, Data Centre Move, Help Desk Software (LANDesk), EDRM solution (Alfresco). • Rewriting of Test Strategy, approach and presentation back out to the business. • Atlassian Cloud Tools, Jira, Confluence, Alfresco EDRM • Manual Testing. Writing test scripts. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Testing Environment Manager

  • May 2007 - Oct 2012

  • Creation and implementation of Environment Management function from scratch for the Finance team taking the number of waterfall releases from 2 to 4 a year. • Transition of service from HBOS (Halifax Bank of Scotland) to Lloyds TSB. • Travel to different UK offices to champion Environment Management (Aylesbury, Bristol, Manchester, Edinburgh). • Test Management representation during transition from HBOS to Lloyds TSB. • Team Manager – Team of 2. • Matrix management of 3rd party out sourced teams. • Exceptional relationship with Test, Build, Senior Management, 3rd party teams. • Responsible for SIT, UAT and PREP environments. • Shared Drive Data Management and move to SharePoint (EDRM) solution. • Batch (overnight/anniversary jobs) scheduling across 8 test environments on a daily basis. Show less



AOL

• United States
• Software Development
• 700 & Above Employee

• QA Engineer

  • Jan 2004 - Feb 2007

  • Testing in a lead and support capacity as required within the team. • Fast changing project priority driven environment. • Test case creation and management, bug logging and tracking • Time critical Member Services/Support investigations • Testing of bespoke web interface client and AOL website functionality • Use of Symantec ghost, testing tools and bespoke applications • Mac OS X specialist for Bristol QA • QA and Roll out of AOL 9.0 & AOL 9.0VR, Netbreeze service & AOL Browser Show less



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• AXA Support Analyst (contract)

  • Sep 2003 - Dec 2003

  • Contract Support Analyst • Use of remote logins to support bespoke systems and databases at level 1 & 2 for AXA Insurance. • Contract Support Analyst • Use of remote logins to support bespoke systems and databases at level 1 & 2 for AXA Insurance.



ClientLogic

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• AOL Support Analyst and Training Instructor (contract)

  • Sep 2002 - Sep 2003

  • Tier 2 and 3 support on AOL Campaign. • Team Coach – team of 15 • Training Instructor for support of AOL 8.0 campaign • Learning the beta version of AOL 8.0 and then developing a training course for support teams. • Roll out of AOL 8 Training and development of the training course from scratch. • Tier 2 and 3 support on AOL Campaign. • Team Coach – team of 15 • Training Instructor for support of AOL 8.0 campaign • Learning the beta version of AOL 8.0 and then developing a training course for support teams. • Roll out of AOL 8 Training and development of the training course from scratch.



Somerfield

• Retail
• 200 - 300 Employee

• IT Support Analyst

  • Sep 1998 - Aug 2001

  • Level 2 Epos, SSM & PC Support • Use of raw HTML (in Notepad) for Neural Database & Intranet creation • Creation of Helpdesk Intranet site • Deskartes Neural Database Implementation • Remote Support • Out of Hours Level 3 cover • SQL • Level 2 Epos, SSM & PC Support • Use of raw HTML (in Notepad) for Neural Database & Intranet creation • Creation of Helpdesk Intranet site • Deskartes Neural Database Implementation • Remote Support • Out of Hours Level 3 cover • SQL



Brintons

• United Kingdom
• Textile Manufacturing
• 100 - 200 Employee

• Stock Dye Technician

  • 1989 - 1998

  • Supervisor - team of 6. • Preparation of dye powders and additives for colourisation of wool bales in Stock Dye department. • Stock Dye Training Instructor. • Colour match and colour correction of dyed wool. • Hazardous Chemical handing under COSHH ISO9002 (Control of Substances Hazardous to Health) regulations • FLT operation. • Pre-winder, Spinner and Carding duties. • High Pressure Vat and 3 tonne Overhead Crane operation. • 6 months Machine building secondment for new machinery installation • 3 shift system working Show less