Experience

CommSoft

• Telecommunications
• 1 - 100 Employee

• Director of Operations

  • Jan 2019 - Present

  Worked within a series of positions that increased in scope and responsibility with each promotion for a leading provider of automated telecom billing and OSS software solutions for voice, video, data, and wireless services on a single platform.Capably lead teams, initiatives, and operations that support the company’s overall product management strategy and roadmap.• Successfully managed many important product initiatives for CommSoft, including a systems integration tool that aggregated disparate APIs into one codebase, the company’s first web-based interface for mobile technicians, an online bill pay system that modernized its web interface, and the first SaaS deployment of any company product.• Work with internal and external contacts that include company leadership, cross-functional colleagues, business partners, and customers. Build solid working relationships while discussing needs and offering solutions. Serve as the main point-of-contact and a liaison between parties.• Support sales and customer success activities, including product demonstrations, product customization, statements of work, client intake, account management, managed services operations, and expansion opportunities.• Create goals and strategy for each product initiative within an Agile methodology environment. Implement policies and practices that align with goals of the product as well as the overall vision of the organization. Show less

• Business Applications Delivery Manager

  • Apr 2009 - Dec 2018

  Expertly managed the telecom enterprise system integration software product throughout the development life cycle.• Credited for numerous improvements at CommSoft, including a new training strategy for the systems integration tool, enhanced user presentations, standardization of the proprietary scripting language, implementation of reusable scripting environments, automation of tasks within the system integration tool, and SaaS assisted system-wide testing.• Managed several initiatives happening simultaneously. Oversaw the team of analysts and developers to ensure project requirements, delivery, and quality were met. Coordinated release schedules and installations with the customer base. Show less

• Technical Program Manager

  • Mar 2007 - Mar 2009

  Performed detailed research and analysis on company products, programs, and services to ensure superior product interface capabilities with third party vendors.

• Additional Experience

  • Feb 2005 - Feb 2007

  Previous experience includes positions Technical Project Manager, Senior Analyst, and Implementation Analyst for Connexn Technologies/Azure Solutions and Technical Support Specialist with Electronic Data Systems (EDS).