Dave Sabenorio
Application Support Analyst at TPG Telecom- Claim this Profile
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Bio
Credentials
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Programming Foundations: Conducting Code Reviews
LinkedInSep, 2020- Nov, 2024 -
SQL Tips, Tricks, & Techniques
LinkedInSep, 2020- Nov, 2024
Experience
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TPG Telecom
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Australia
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Telecommunications
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700 & Above Employee
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Application Support Analyst
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Feb 2017 - Present
• Perform daily system checks, update configuration files, and troubleshoot mediation issues using Amdocs and UNIX systems• Analyse, resolve or escalate operational issues to relevant teams and own the issue through to resolution.• Act as the contact for Mediation subject Support Team• Ensure quick turnaround of Revenue Assurance and Data Warehousing queries using SQL,MySQL and UNIX Systems• Analyzes system issues using BPEL (Business Process Execution Language) and data correction/update using SoapUI, XML, PL/SQL, MySQL and UNIX• Finds root causes of issues encountered by the users (Corporate Provisioning Team/CSR) and helps system developers to come up with permanent solutions by providing recommendation for bug fixes (incorrect codes and/or conditions) or process improvement (workflow)
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Product Management Officer
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Oct 2013 - Feb 2017
• Work with Product Management to develop and implement product price strategies including segment strategies for the various markets and channels. • Coordinate proposal development with the sales team and management • Monitor and update commercial price lists and GSA pricelists as needed. • Validate sales quotations for accuracy and profitability. • Prepare analysis of each pricing request and submit financials for management approval. • Independently develop new Excel models, charts and graphs, and procedures as necessary. • Take initiative in identifying and resolving issues around pricing and margin. • Perform other duties as assigned, including ad-hoc analysis on methods to optimize price through market and pricing strategies.
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Technical Support Representative
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Dec 2012 - Sep 2013
• Provides answers to incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set up, plus email, browser and modern troubleshooting. • Troubleshoot and repair internet connectivity on Windows and Macintosh Operating Systems. • Interact and coordinate with other departments to resolve customer issues/concerns. • Perform customer call backs, ticket and task, ticket creation and escalation and/or reviewing documentation. • Document information in a timely and accurate manner. • Refer customer to Original Equipment Manufacturer (OEM) for possible resolutions on their end. • Sell possible speed upgrade to customer and interact with other department to close the sales. • Updates job knowledge by participating in educational opportunities; maintaining personal networks. • Ensure the department objectives are achieved and make recommendations for improvements where appropriate.
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Project Head
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Mar 2011 - Jun 2012
• Provide regular and ad hoc pricing analysis and reporting for management. • Work with Product Management to develop and implement product price strategies including segment strategies for the various markets and channels. • Coordinate proposal development with the sales team and management. 1.Project Planning and Scheduling • Coordinates and collaborates with client representatives, team members, including subcontractors to perform preliminary activities such as but not limited to staking of sites, kick-off meetings, pre-construction meeting, and initial project assessment for accuracy of materials and service quotation. • Plans work schedule and delivery of equipment to site. 2. Project Implementation • Regularly provides feedback to Project Manager (PM) on the status of project implementation, work progress, and other developments. • Coordinates the implementation of assigned projects. • Provides timely accomplishment reports for billing purposes. • Monitors expenses incurred during project implementation to minimize implementation expenses. • Works within given timeframe and budget allocation as defined in the scope of works. • Monitors general work requirements and reviews prioritized work plan of subcontractors. • Reviews and adjusts specific work phase activities and task schedules to meet established production schedules. 3. Site Coordination • Monitors subcontractors, project status, and informs PM on any changes in plans and / or new standards issued by the client. • Provides feedback to PM/client on status of accomplishments and change on plans for approval. • Recommends to PM engineering processes, systems, and procedures to enhance and improve project implementation.
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PLDT
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Philippines
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Telecommunications
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700 & Above Employee
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Assistant Project Engineer
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Jul 2008 - Feb 2011
Provides project management of Fiber Optic Cable (FOC) Inter Office Trunk (IOT) links and Fiber-In-The-Loop (FITL) Networks assuring timely completion of projects and assuring it is accordance with existing company standards. • Oversees project activities from the network/ department's point of view • Project supervision and monitoring on different PLDT contractors for the timely completion of various on-going FOC Projects. • Monitors project performance and publish project status data in key stages • Coordination with various contractors and other working groups involved in the project • Manages day-to-day project tasks and escalates issues vis-à-vis project performance and timetable • Conducts site inspection to ensure completion of projects and assuring PLDT standards are met. • Evaluation of project constraints and formulation of corrective measures to address it. • Lead contractors on troubleshooting of FOC IOTs and FITLs. • Pre-acceptance of projects prior to Final Acceptance with the End User (i.e., GMM Fiber Optic Cable Maintenance) • Verification of Test Protocols by on-the-site parameter testing using Optical Time Domain Reflectometer (OTDR) and Optical Light Test Set (OLTS) • Representation of the department on project acceptance and turn over process to the end user. • Completion of project folder to facilitate contractor’s billing and technical completion of project.
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Education
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2002 - 2007
Polytechnic University of the Philippines
Bachelors, Electrical, Electronics and Communications Engineering
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