Experience

Class Technology Solutions Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Network Manager

  • Nov 2016 - Present

  West Sussex, United Kingdom, United Kingdom



Your World Recruitment Group

• United Kingdom
• Staffing and Recruiting
• 400 - 500 Employee

• Network Administrator

  • Apr 2016 - Oct 2016

  London, United Kingdom • Managing 2nd / 3rd line support queries via phone, email and helpdesk ticketing system • Deploying and maintaining MDM / MAM solutions for around 200+ users • Maintaining DaaS environment • Monitoring Desktop and Server performance • Managing server upgrades and installations • Ensuring the up keep and synchronisation of on premise AD to Azure AD • Creating new IT supplier relations and developing current supplier relationships



MCI

• Switzerland
• Marketing Services
• 700 & Above Employee

• IT Coordinator / 2nd Line Support Engineer

  • Dec 2014 - Mar 2016

  Peterfield, Hampshire • Managing 2nd line support queries via phone, email and helpdesk ticketing system • Providing remote support for offices around the UK • Escalating tickets to 3rd line support where appropriate • Implementing backup, archive and security polices • Monitoring Desktop and Server performance • Microsoft Exchange 2013\ Office 365 Administration • Microsoft Active Directory administration • Delivering IT services for worldwide corporate events/congresses • Managing company… Show more • Managing 2nd line support queries via phone, email and helpdesk ticketing system • Providing remote support for offices around the UK • Escalating tickets to 3rd line support where appropriate • Implementing backup, archive and security polices • Monitoring Desktop and Server performance • Microsoft Exchange 2013\ Office 365 Administration • Microsoft Active Directory administration • Delivering IT services for worldwide corporate events/congresses • Managing company Telephony • Managing suppliers for all IT purchasing across the UK • Maintaining helpdesk policies and procedures

• IT Assistant

  • Apr 2014 - Dec 2014

  Petersfield, Hampshire Remote Support To UK Offices Operate And Maintain IT Helpdesk Administer Telephony System Maintain Backup, Archive And Security Policies Active Directory Administration Deployment Of Workstations And System Upgrades Manage Supplier Relations



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader / Acting Deputy Store Manager

  • Oct 2011 - Apr 2014

  Portsmouth, Hampshire General Management Responsibilities Key Holder Day To Day Running Of The Store Deliveries Budgets Rota’s Dealing With Customer Complaints Alarm Call Outs Stock Replenishment

• Customer Assistant

  • Jun 2008 - Oct 2011

  Bognor Regis, West Sussex Cash Handling Till Work Customer Service Stock Replenishment