Vice President Operations

• Jul 2023 - Present

• Lead the growth of revenue, profit, total recordable incident rate (TRIR), and margin percent throughout the Mid-Atlantic (PA/NJ to SC), working with a team of nine site supervisors managing 250 total CDL, plumber, industrial cleaning, and office support staff. • Bolster environmental and DOT regulatory compliance with a TRIR under 1.00 by coordinating effective cross-functional team leadership as well as implementing new standard operating procedures.

Area Manager

• Jul 2020 - Jul 2023

• Spearhead the growth of revenue, profit, total recordable incident rate (TRIR), and margin percent throughout NC, SC, VA, and MD region as business operations leader, overseeing a team of six site supervisors managing 100 total CDL, plumber, industrial cleaning, and office support staff. • Bolster environmental and DOT regulatory compliance, including achieving consistent TRIR of under 2.00, by coordinating effective cross-functional team leadership as well as implementing new standard operating procedures. • Drive 35 percent revenue growth as well as boost Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) nearly threefold in 2022 by introducing new process improvements including labor management, supply chain improvement (disposal networks), • Won Manager of the Year award in 2021 for facilitating consistent improvements to earnings growth as well as overall operations performance and compliance. Show less

Branch General Manager

• Aug 2018 - Jul 2020

• Enforced compliance for a permitted TSDF site with DOT, DEQ/EPA, and OSHA requirements for HAZWOPER, RCRA, and hazardous transportation by revamping training documentation systems as branch manager. • Developed a post pre-trip process and other controls to uncover defects and protect against citations, reducing DOT violations and CSA score. • Adhered to Profit and Loss performance goals by employing effective customer outreach techniques and outstanding client service • Cultivated an employee-oriented company culture through effective coaching and mentoring, fostering a vision of shared success among staff. • Orchestrated employment actions, department assignments, performance appraisals, and resolution of employment issues. Show less

Sales Manager

• Jul 2014 - Aug 2018

• Met and outperformed budget and sales goals for Charlotte and Hickory markets by devising innovative recruiting and retention strategies to staff team of 20 commission-based sales representatives. • Optimized sales strategy development by maintaining and updating MapAnything (Salesforce Maps) shape layer and queries, providing reliable region-wide data to sales personnel. • Outlined plans to increase market share while instituting a new sales program, increasing regional revenue by 30 percent within first year of implementation. This was accomplished primarily by driving sales groups to their properly assigned vertical rather than previously overlapping strategies. • Maximized relationships with potential customers, uncovering needs and gaining excellent feedback on 98 percent of customer reviews. • Set current standing record in self-generated sales for the Charlotte location in 2017 Show less

General Manager

• Mar 2010 - Aug 2011

Oversee five department heads including operations, service, sales, commercial accounts, and accounts receivable. Accomplishments included overachieving budgeted revenue by 3% and profit by 14% in 2010, and top sales team in the region.

Sales Manager

• Oct 2005 - Mar 2010

Oversee 20-40 sales representatives and three subordinate supervisors in multiple locations across the New England region. Sales methods included telemarketing, door to door prospecting, and call center style inbound marketing.

Sales Representative

• Oct 2002 - Oct 2005