Experience

Lendly, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Collections Trainer

  • Jul 2020 - Present



Lendly/IQ Ventures

• United States

• Collector

  • Jul 2020 - Aug 2023

  Formerly Collections Trainer until position was eliminated. Formerly Collections Trainer until position was eliminated.



SNAAC

• United States
• Financial Services
• 1 - 100 Employee

• Asset Recovery Supervisor

  • May 2018 - Oct 2019

  • Recruit and hire collection specialists. • Train and develop team members. • Enforce FDCPA, TCPA and UDAAP regulations as well as company policy, practices and procedures. • Review calls (live and recorded) made by collectors for compliance issues as well as opportunities to refine their negotiation skills. • Compile data and produce reports (daily, weekly and monthly). • Hold weekly team meetings to ensure the free flow of information, ideas and concerns in both directions, encouraging the team to “think outside the box”. • Track attendance of my team members. • Meet weekly (more frequently if necessary) with each team member individually to motivate, encourage and develop their skills. • Take disciplinary actions when necessary, including termination Show less



Cash America Pawn

• United States
• Financial Services
• 700 & Above Employee

• Team Manager

  • Sep 2009 - May 2018

  • Recruit and hire collection specialists. • Train and develop team members. • Enforce FDCPA and UDAAP regulations as well as company policy, practices and procedures. • Review calls (live and recorded) made by collectors for compliance issues as well as opportunities to refine their negotiation skills. • Compile data and produce reports (daily, weekly and monthly). • Hold a monthly team meeting to ensure the free flow of information, ideas and concerns in both directions, encouraging the team to “think outside the box”. • Track attendance of my team members. • Meet monthly (more frequently if necessary) with each team member individually to motivate, encourage and develop their skills. • Take disciplinary actions when necessary, including termination Show less