Experience

Sturbridge Host Hotel + Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• director of human resources

  • May 2020 - Present

  The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. Offering 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our location offers 3 dining options, The Greenhouse for breakfast, The Oxhead Tavern, with lakeside dining and VIP’s Lounge. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may… Show more The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. Offering 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our location offers 3 dining options, The Greenhouse for breakfast, The Oxhead Tavern, with lakeside dining and VIP’s Lounge. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. This includes upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. My goal in all of this is to ensure our team, and future team members are successful throughout their careers. Some of the current accomplishments include: • Ensuring all team members have resources they need to perform their positions • Creation of new employee handbook • Established new on-boarding process to welcome back employees, along with future employees ensuring the understanding that they are empowered to provide the best hospitality to our internal and external customers. • Created and implemented of new policies and procedures to ensure consistent procedures through-out the property. • Increased the use of new technology to provide a leaner process, along with helping team members understand the new systems. • Training team on lean processes • Much more to come, watch for more details. Show less The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. Offering 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our location offers 3 dining options, The Greenhouse for breakfast, The Oxhead Tavern, with lakeside dining and VIP’s Lounge. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may… Show more The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. Offering 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our location offers 3 dining options, The Greenhouse for breakfast, The Oxhead Tavern, with lakeside dining and VIP’s Lounge. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. This includes upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. My goal in all of this is to ensure our team, and future team members are successful throughout their careers. Some of the current accomplishments include: • Ensuring all team members have resources they need to perform their positions • Creation of new employee handbook • Established new on-boarding process to welcome back employees, along with future employees ensuring the understanding that they are empowered to provide the best hospitality to our internal and external customers. • Created and implemented of new policies and procedures to ensure consistent procedures through-out the property. • Increased the use of new technology to provide a leaner process, along with helping team members understand the new systems. • Training team on lean processes • Much more to come, watch for more details. Show less



Stawco, LLC

• United States
• Hospitality

• human resources manager

  • May 2008 - May 2020

  Stawco is a holding company that specializes in the hospitality industry, primarily restaurant operations. Created and Manage HR functions. Member of leadership team, with manager-on-duty rotation to cover daily operations of primary brand, Krazy Jake’s. Responsible for recruiting, hiring and on-boarding team members. Ensure metrics are met by utilizing the SMART method. Actively involved in Company future development and expansion. • Designed policies and procedures required for… Show more Stawco is a holding company that specializes in the hospitality industry, primarily restaurant operations. Created and Manage HR functions. Member of leadership team, with manager-on-duty rotation to cover daily operations of primary brand, Krazy Jake’s. Responsible for recruiting, hiring and on-boarding team members. Ensure metrics are met by utilizing the SMART method. Actively involved in Company future development and expansion. • Designed policies and procedures required for standardized restaurant operations. • Designed and instituted attendance and performance system. • Resulted in 42% decrease in attendance and disciplinary related issues year over year. • Established on-boarding procedures and training documents. • Increased efficiency by setting standards based on job description responsibilities and employee training. • Represent Company at unemployment hearings, reducing overall unemployment cost. • Implemented a new benefit plan to include medical coverage. • Decreased scheduling conflicts by implementing online scheduling system, allowing for front line communication, creating a repository for documentation, and social engagement among all teams. • Increased guest satisfaction, by training staff in guest relations, empowering staff to make decisions based on guest needs. Show less Stawco is a holding company that specializes in the hospitality industry, primarily restaurant operations. Created and Manage HR functions. Member of leadership team, with manager-on-duty rotation to cover daily operations of primary brand, Krazy Jake’s. Responsible for recruiting, hiring and on-boarding team members. Ensure metrics are met by utilizing the SMART method. Actively involved in Company future development and expansion. • Designed policies and procedures required for… Show more Stawco is a holding company that specializes in the hospitality industry, primarily restaurant operations. Created and Manage HR functions. Member of leadership team, with manager-on-duty rotation to cover daily operations of primary brand, Krazy Jake’s. Responsible for recruiting, hiring and on-boarding team members. Ensure metrics are met by utilizing the SMART method. Actively involved in Company future development and expansion. • Designed policies and procedures required for standardized restaurant operations. • Designed and instituted attendance and performance system. • Resulted in 42% decrease in attendance and disciplinary related issues year over year. • Established on-boarding procedures and training documents. • Increased efficiency by setting standards based on job description responsibilities and employee training. • Represent Company at unemployment hearings, reducing overall unemployment cost. • Implemented a new benefit plan to include medical coverage. • Decreased scheduling conflicts by implementing online scheduling system, allowing for front line communication, creating a repository for documentation, and social engagement among all teams. • Increased guest satisfaction, by training staff in guest relations, empowering staff to make decisions based on guest needs. Show less



Adecco Staffing, USA

• Client Services Manager

  • Nov 2000 - Apr 2010

  Adecco is the world leader in contingent staffing. Responsible for on-site staffing with global companies, such as; Lego, Emery Worldwide, Avery Dennison, United Technologies. Directed and managed on-site staff to ensure all HR functions were performed. Engaged with contingent staff, to ensure proper training, safety and performance measures were met. Managed 3 direct reports, and 400 indirect reports. • Recruited over 200 people for seasonal positions with Emery Worldwide, being first… Show more Adecco is the world leader in contingent staffing. Responsible for on-site staffing with global companies, such as; Lego, Emery Worldwide, Avery Dennison, United Technologies. Directed and managed on-site staff to ensure all HR functions were performed. Engaged with contingent staff, to ensure proper training, safety and performance measures were met. Managed 3 direct reports, and 400 indirect reports. • Recruited over 200 people for seasonal positions with Emery Worldwide, being first team to allow positions to continue after the holiday season. • Increased production at Avery Dennison, by on-boarding contingent staff, and ensuring they met metrics • Reduced program cost by streamlining headcount reports and decreasing Daily Sales Outstanding Show less Adecco is the world leader in contingent staffing. Responsible for on-site staffing with global companies, such as; Lego, Emery Worldwide, Avery Dennison, United Technologies. Directed and managed on-site staff to ensure all HR functions were performed. Engaged with contingent staff, to ensure proper training, safety and performance measures were met. Managed 3 direct reports, and 400 indirect reports. • Recruited over 200 people for seasonal positions with Emery Worldwide, being first… Show more Adecco is the world leader in contingent staffing. Responsible for on-site staffing with global companies, such as; Lego, Emery Worldwide, Avery Dennison, United Technologies. Directed and managed on-site staff to ensure all HR functions were performed. Engaged with contingent staff, to ensure proper training, safety and performance measures were met. Managed 3 direct reports, and 400 indirect reports. • Recruited over 200 people for seasonal positions with Emery Worldwide, being first team to allow positions to continue after the holiday season. • Increased production at Avery Dennison, by on-boarding contingent staff, and ensuring they met metrics • Reduced program cost by streamlining headcount reports and decreasing Daily Sales Outstanding Show less



Armata's Supermarket

• Operations and Personnel Manger

  • Oct 1992 - Nov 2000

  Managed general operations of customer support positions. • Increased sales by hiring, training and supporting customer facing staff • Established policies and procedures to ensure consistent operations through out store • Responsible for all personnel aspects, including hiring, payroll, corrective action, termination • Trained staff in customer first mentality • Organized team events Managed general operations of customer support positions. • Increased sales by hiring, training and supporting customer facing staff • Established policies and procedures to ensure consistent operations through out store • Responsible for all personnel aspects, including hiring, payroll, corrective action, termination • Trained staff in customer first mentality • Organized team events



McDonald's Corporation

• Food and Beverage Services
• 1 - 100 Employee

• Personnel Assistant (HR Associate)

  • Mar 1988 - Dec 1992

  Progressive move from crew person to management. Learned multi tasking skills, operations, personnel management (HR Associate), restaurant operations. Progressive move from crew person to management. Learned multi tasking skills, operations, personnel management (HR Associate), restaurant operations.