Project Superintendent

• Jun 2023 - Present

Building Openings Project Manager

• Feb 2019 - Aug 2023

▪ Coordinated the building handover process from Developer and Construction teams to Sonder ensuring all required contract line items & legal obligations were completed to meet brand standards and handover status ▪ Proven record of fostering positive relationships with internal team members, vendors, construction teams and ownership groups ▪ Oversaw the active onboarding processes to most efficiently open properties at a large scale (23 buildings 14% of Sonder’s global portfolio) ▪… Show more ▪ Coordinated the building handover process from Developer and Construction teams to Sonder ensuring all required contract line items & legal obligations were completed to meet brand standards and handover status ▪ Proven record of fostering positive relationships with internal team members, vendors, construction teams and ownership groups ▪ Oversaw the active onboarding processes to most efficiently open properties at a large scale (23 buildings 14% of Sonder’s global portfolio) ▪ Ability to push through unforeseen adversity with creative and innovative solutions on a regular basis ▪ Strong understanding of STR/Hotel operations ultimately resulting in the best building deliveries for both hotel operations and guests alike Show less ▪ Coordinated the building handover process from Developer and Construction teams to Sonder ensuring all required contract line items & legal obligations were completed to meet brand standards and handover status ▪ Proven record of fostering positive relationships with internal team members, vendors, construction teams and ownership groups ▪ Oversaw the active onboarding processes to most efficiently open properties at a large scale (23 buildings 14% of Sonder’s global portfolio) ▪… Show more ▪ Coordinated the building handover process from Developer and Construction teams to Sonder ensuring all required contract line items & legal obligations were completed to meet brand standards and handover status ▪ Proven record of fostering positive relationships with internal team members, vendors, construction teams and ownership groups ▪ Oversaw the active onboarding processes to most efficiently open properties at a large scale (23 buildings 14% of Sonder’s global portfolio) ▪ Ability to push through unforeseen adversity with creative and innovative solutions on a regular basis ▪ Strong understanding of STR/Hotel operations ultimately resulting in the best building deliveries for both hotel operations and guests alike Show less

Operations Manager

• Aug 2017 - Nov 2018

▪ Evaluated and selected the in-room products in order to establish consistent brand standards and level of quality for the entire portfolio in the Austin, Houston and Nashville markets ▪ Managed all day-to-day operations and Field Ops personnel ensuring all units met standards and were guest ready ▪ Developed the provisioning process spanning design, purchasing, receiving, staging, move in, install and tech setup to meet deadlines within budget ▪ Managed vendor relations including… Show more ▪ Evaluated and selected the in-room products in order to establish consistent brand standards and level of quality for the entire portfolio in the Austin, Houston and Nashville markets ▪ Managed all day-to-day operations and Field Ops personnel ensuring all units met standards and were guest ready ▪ Developed the provisioning process spanning design, purchasing, receiving, staging, move in, install and tech setup to meet deadlines within budget ▪ Managed vendor relations including Designers, FF&E - OS&E Suppliers, warehousing, movers, housekeeping and linen services ▪ Implemented the unit Preventative Maintenance (PM) standards and schedules ▪ Set up and implemented new operational technology Show less ▪ Evaluated and selected the in-room products in order to establish consistent brand standards and level of quality for the entire portfolio in the Austin, Houston and Nashville markets ▪ Managed all day-to-day operations and Field Ops personnel ensuring all units met standards and were guest ready ▪ Developed the provisioning process spanning design, purchasing, receiving, staging, move in, install and tech setup to meet deadlines within budget ▪ Managed vendor relations including… Show more ▪ Evaluated and selected the in-room products in order to establish consistent brand standards and level of quality for the entire portfolio in the Austin, Houston and Nashville markets ▪ Managed all day-to-day operations and Field Ops personnel ensuring all units met standards and were guest ready ▪ Developed the provisioning process spanning design, purchasing, receiving, staging, move in, install and tech setup to meet deadlines within budget ▪ Managed vendor relations including Designers, FF&E - OS&E Suppliers, warehousing, movers, housekeeping and linen services ▪ Implemented the unit Preventative Maintenance (PM) standards and schedules ▪ Set up and implemented new operational technology Show less

Operations Manager

• Mar 2016 - Aug 2017

▪ Oversaw the expansion of day-to-day operations from seven units at one property to ninety-seven units across seven locations ▪ Created training and company policies regarding 5+ platforms used in the day-to-day operations ▪ Assessed metrics based off of logged data to assess costs, quality and efficiency resulting in cost savings for laundry services and housekeeping fees ▪ Managed Guest Services, Maintenance and Field Operations teams resulting in a Net Promoter Score of 86. ▪… Show more ▪ Oversaw the expansion of day-to-day operations from seven units at one property to ninety-seven units across seven locations ▪ Created training and company policies regarding 5+ platforms used in the day-to-day operations ▪ Assessed metrics based off of logged data to assess costs, quality and efficiency resulting in cost savings for laundry services and housekeeping fees ▪ Managed Guest Services, Maintenance and Field Operations teams resulting in a Net Promoter Score of 86. ▪ Selected and set up new technology for the company (PMS, Task Management Systems, Phone systems) Show less ▪ Oversaw the expansion of day-to-day operations from seven units at one property to ninety-seven units across seven locations ▪ Created training and company policies regarding 5+ platforms used in the day-to-day operations ▪ Assessed metrics based off of logged data to assess costs, quality and efficiency resulting in cost savings for laundry services and housekeeping fees ▪ Managed Guest Services, Maintenance and Field Operations teams resulting in a Net Promoter Score of 86. ▪… Show more ▪ Oversaw the expansion of day-to-day operations from seven units at one property to ninety-seven units across seven locations ▪ Created training and company policies regarding 5+ platforms used in the day-to-day operations ▪ Assessed metrics based off of logged data to assess costs, quality and efficiency resulting in cost savings for laundry services and housekeeping fees ▪ Managed Guest Services, Maintenance and Field Operations teams resulting in a Net Promoter Score of 86. ▪ Selected and set up new technology for the company (PMS, Task Management Systems, Phone systems) Show less

Front Office Manager

• Jun 2015 - Jan 2016

▪ Created Standard Operation Procedures and trained Front Office opening team to ensure departmental operations were understood and executed efficiently and effectively ▪ Maintained top 10 Guest Experience Index scores for all Westin North America properties for multiple key drivers on our Front Office tracking reports ▪ Responsible for the managing day to day operations for a team of 20 associates ensuing we provide 100% guest satisfaction ▪ Oversaw the setup and implementation of… Show more ▪ Created Standard Operation Procedures and trained Front Office opening team to ensure departmental operations were understood and executed efficiently and effectively ▪ Maintained top 10 Guest Experience Index scores for all Westin North America properties for multiple key drivers on our Front Office tracking reports ▪ Responsible for the managing day to day operations for a team of 20 associates ensuing we provide 100% guest satisfaction ▪ Oversaw the setup and implementation of Starguest (interdepartmental communication program) for 5 departments in a 366 room property Show less ▪ Created Standard Operation Procedures and trained Front Office opening team to ensure departmental operations were understood and executed efficiently and effectively ▪ Maintained top 10 Guest Experience Index scores for all Westin North America properties for multiple key drivers on our Front Office tracking reports ▪ Responsible for the managing day to day operations for a team of 20 associates ensuing we provide 100% guest satisfaction ▪ Oversaw the setup and implementation of… Show more ▪ Created Standard Operation Procedures and trained Front Office opening team to ensure departmental operations were understood and executed efficiently and effectively ▪ Maintained top 10 Guest Experience Index scores for all Westin North America properties for multiple key drivers on our Front Office tracking reports ▪ Responsible for the managing day to day operations for a team of 20 associates ensuing we provide 100% guest satisfaction ▪ Oversaw the setup and implementation of Starguest (interdepartmental communication program) for 5 departments in a 366 room property Show less

Operations Manager

• Aug 2013 - Jul 2015

▪ Supervised Front office operations including guest service representatives, valet, bellman and parking attendants to ensure customer satisfaction and brand standards were met ▪ Respond to Service and Loyalty Tracking Reports (SALT) and rectify any Corporate Guest Assistant complaints ▪ Acted as hotel Manager on Duty (MOD) throughout the weekend shifts in absence of executive management acting as hotel contact in case of emergency and ensuring all departments and hotel operations… Show more ▪ Supervised Front office operations including guest service representatives, valet, bellman and parking attendants to ensure customer satisfaction and brand standards were met ▪ Respond to Service and Loyalty Tracking Reports (SALT) and rectify any Corporate Guest Assistant complaints ▪ Acted as hotel Manager on Duty (MOD) throughout the weekend shifts in absence of executive management acting as hotel contact in case of emergency and ensuring all departments and hotel operations functioned appropriately ▪ Set and controlled Revenue and Inventory to maximize Revenue per Available Room( RevPAR), Average Daily Rate (ADR) and occupancy on Manager on Duty (MOD) shifts ▪ Implemented Incentive programs to motivate and reward Front Office associates for reaching defined Service and Loyalty Tracking (SALT) goals. Show less ▪ Supervised Front office operations including guest service representatives, valet, bellman and parking attendants to ensure customer satisfaction and brand standards were met ▪ Respond to Service and Loyalty Tracking Reports (SALT) and rectify any Corporate Guest Assistant complaints ▪ Acted as hotel Manager on Duty (MOD) throughout the weekend shifts in absence of executive management acting as hotel contact in case of emergency and ensuring all departments and hotel operations… Show more ▪ Supervised Front office operations including guest service representatives, valet, bellman and parking attendants to ensure customer satisfaction and brand standards were met ▪ Respond to Service and Loyalty Tracking Reports (SALT) and rectify any Corporate Guest Assistant complaints ▪ Acted as hotel Manager on Duty (MOD) throughout the weekend shifts in absence of executive management acting as hotel contact in case of emergency and ensuring all departments and hotel operations functioned appropriately ▪ Set and controlled Revenue and Inventory to maximize Revenue per Available Room( RevPAR), Average Daily Rate (ADR) and occupancy on Manager on Duty (MOD) shifts ▪ Implemented Incentive programs to motivate and reward Front Office associates for reaching defined Service and Loyalty Tracking (SALT) goals. Show less

QA Consultant

• May 2010 - May 2013

▪ Completed over 600 hotel Brand Standard Audits across the US and Canada ▪ Ensured consistency and brand integrity through audit programs for two chains with 13 brands ▪ Rolled out pilot testing and implementation for the revamp of Marriott International Brand Standard Audits ▪ Evaluated and provided feedback to owners and management staff regarding hotel levels of service, cleanliness, condition and product standards ▪ Experience in hotel management best practices ranging from… Show more ▪ Completed over 600 hotel Brand Standard Audits across the US and Canada ▪ Ensured consistency and brand integrity through audit programs for two chains with 13 brands ▪ Rolled out pilot testing and implementation for the revamp of Marriott International Brand Standard Audits ▪ Evaluated and provided feedback to owners and management staff regarding hotel levels of service, cleanliness, condition and product standards ▪ Experience in hotel management best practices ranging from service execution, product implementation, housekeeping and engineering operations, as well as food safety requirements ▪ Conducted kitchen inspections, beverage audits and renovation audits for all Marriott and Choice International brands ▪ Completed both mystery shops and facility audits for the Port Authority of NY and NJ including JFK, Newark and LaGuardia Airports (required TSA governmental clearance and background checks) Show less ▪ Completed over 600 hotel Brand Standard Audits across the US and Canada ▪ Ensured consistency and brand integrity through audit programs for two chains with 13 brands ▪ Rolled out pilot testing and implementation for the revamp of Marriott International Brand Standard Audits ▪ Evaluated and provided feedback to owners and management staff regarding hotel levels of service, cleanliness, condition and product standards ▪ Experience in hotel management best practices ranging from… Show more ▪ Completed over 600 hotel Brand Standard Audits across the US and Canada ▪ Ensured consistency and brand integrity through audit programs for two chains with 13 brands ▪ Rolled out pilot testing and implementation for the revamp of Marriott International Brand Standard Audits ▪ Evaluated and provided feedback to owners and management staff regarding hotel levels of service, cleanliness, condition and product standards ▪ Experience in hotel management best practices ranging from service execution, product implementation, housekeeping and engineering operations, as well as food safety requirements ▪ Conducted kitchen inspections, beverage audits and renovation audits for all Marriott and Choice International brands ▪ Completed both mystery shops and facility audits for the Port Authority of NY and NJ including JFK, Newark and LaGuardia Airports (required TSA governmental clearance and background checks) Show less

Sales Coordinator/Front Office Lead

• Jan 2008 - May 2010

▪ Consistently exceeded guest expectations by providing excellent customer service, promptly responding and resolving any guest concern ▪ Trained new hires in Front Office operations and policies ▪ Recruited by hotel leadership to take charge of summer 2009 proactive sales campaign ▪ Conducted solicitation effort from past business and leads which proved to generate additional room and meeting revenue ▪ Executed detailed pre arrival analysis uncovering hidden project teams and… Show more ▪ Consistently exceeded guest expectations by providing excellent customer service, promptly responding and resolving any guest concern ▪ Trained new hires in Front Office operations and policies ▪ Recruited by hotel leadership to take charge of summer 2009 proactive sales campaign ▪ Conducted solicitation effort from past business and leads which proved to generate additional room and meeting revenue ▪ Executed detailed pre arrival analysis uncovering hidden project teams and short term business ▪ Designing the summer 2008 Center City Sales Blitz resulting in over 100 leads Show less ▪ Consistently exceeded guest expectations by providing excellent customer service, promptly responding and resolving any guest concern ▪ Trained new hires in Front Office operations and policies ▪ Recruited by hotel leadership to take charge of summer 2009 proactive sales campaign ▪ Conducted solicitation effort from past business and leads which proved to generate additional room and meeting revenue ▪ Executed detailed pre arrival analysis uncovering hidden project teams and… Show more ▪ Consistently exceeded guest expectations by providing excellent customer service, promptly responding and resolving any guest concern ▪ Trained new hires in Front Office operations and policies ▪ Recruited by hotel leadership to take charge of summer 2009 proactive sales campaign ▪ Conducted solicitation effort from past business and leads which proved to generate additional room and meeting revenue ▪ Executed detailed pre arrival analysis uncovering hidden project teams and short term business ▪ Designing the summer 2008 Center City Sales Blitz resulting in over 100 leads Show less