Health Benefits Strategist

• Jul 2018 - Present

Director of Sales and Service

• Dec 2008 - Jul 2018

Aetna is a Fortune 50 managed health care company committed to creating healthier individuals, families, and communities by providing high-quality medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. In my role as Director of Sales & Service, I manage a substantial book of business for the Public sector and Labor markets throughout the Southwest. To meet the health care benefit needs of this growing market, I lead a team of talented account executives and account managers. My specific responsibilities include: • Anticipating marketplace trends and developing strategies to create responsive health care plans and services that address the needs of those trends • Hiring, nurturing , motivating, and coaching account executives and account managers who deliver maximum value to clients and achieve their personal career goals • Assessing cross-selling opportunities and crafting innovative supplemental programs and services that support employer groups in attracting and retaining happy, healthy employees • Cultivating long-term strategic partnerships with accounts Show less

Business Development Executive

• 2005 - 2008

Before it was acquired by Aetna in 2007, Schaller Anderson was a privately owned, Phoenix-based company that provided health plan administrative services in Arizona, California, Delaware, Maine, Maryland, Missouri, New Hampshire and Texas. As the company’s Business Development Executive, I was responsible for developing and implementing strategic business development plans for self-funded commercial health plans as well as stand-alone managed behavioral health and EAP services. Before it was acquired by Aetna in 2007, Schaller Anderson was a privately owned, Phoenix-based company that provided health plan administrative services in Arizona, California, Delaware, Maine, Maryland, Missouri, New Hampshire and Texas. As the company’s Business Development Executive, I was responsible for developing and implementing strategic business development plans for self-funded commercial health plans as well as stand-alone managed behavioral health and EAP services.

Director of Business Development & Manager of Outpatient Services

• 2003 - 2005

As the company’s Director of Business Development and Manager of Outpatient Services, I developed and marketed behavioral health and wellness services as well as oversaw services related to patient access for the behavioral health plans the company administered. My responsibilities included: • Product development • Sales strategy and implementation • Supervising customer service activities including the management of the automatic call distribution center • Directing clinical activities including triage, coordination of emergency services, and utilization review • Managing personnel duties including recruitment, hiring, performance review and professional development for support staff Show less

Director of Programs (On-Site)

• 1996 - 2003

Richstone Family Center is a non-profit social services agency that offers families a variety of programs and resources designed to prevent and treat child abuse and trauma. The center served as an excellent career launching point providing invaluable opportunities to serve as a clinician with an active case load as well as in an administrative capacity creating programs that make a difference in the lives of families with serious economic and psychological challenges. As the Director of Programs, I oversaw clinical service, supervised visitation, and children’s enrichment programs. My specific duties included: • Managing outpatient mental health and support services for children and families impacted by abuse and trauma • Developing and overseeing the mental health professional training program for MFT and LCSW interns • Maintaining strong partnerships with community groups, agencies and contributors • Spearheading RFP applications, including the management of grant funds, contract compliance and quality improvement activities • Handling recruiting, hiring, training, supervising, and performance reviews for employees • Managee court-ordered supervised visitation services for at-risk children and their families • Managing a variety of enrichment programs for youth, including tutoring, after-school activities, child care, technology education, sports and arts enrichment, social skills training, anger management workshops, and literacy. Show less