Dave Knibbs

Director Of Customer Support iCabbi North America at iCabbi
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Credentials

  • Python for Beginners with Examples
    Udemy: Online Courses
    Apr, 2020
    - Nov, 2024
  • "JIRA for Beginners - Use JIRA effectively in your projects".
    Udemy: Online Courses
    Jan, 2020
    - Nov, 2024
  • Agile Crash Course: Agile Project Management; Agile Delivery
    Udemy
    Jul, 2019
    - Nov, 2024

Experience

  • iCabbi
    • Ireland
    • Software Development
    • 1 - 100 Employee
    • Director Of Customer Support iCabbi North America
      • May 2020 - Present

  • Mobile Knowledge
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Director of Customer Support
      • May 2009 - Jun 2020

    • Manager, Product Verification
      • Mar 2007 - May 2009

  • SiGem
    • Manager, Customer Support
      • Mar 1991 - Apr 2000

      Ensuring customer contractual obligations are met with respect to turnaround time, on time delivery, and quality. Proactive to customer needs in establishing priorities for the processing of customer's returned products, provide technical support for Mobile Data Terminal repair center. Support and drive the implementation of new and improved Cabmate software processes. interface with business units and customers directly regarding customer satisfaction issues. Conduct performance appraisals and interviewing new hires. Supervise and approve releases of technical documents. Monitor software testing and software releases. Control all technical service & support related activities including the Help Desk. Troubleshoot hardware and software problems with the Cabmate dispatch system. Perform SCO Unix administrator functions. Show less

  • Gandalf Technologies, Inc.,
    • Supervisor, Customer Support (Computer Dispatch Division)
      • 1986 - 1990

      Day to day management of all technical support related activities. Working knowledge of DEC PDP11/73 and MicroVax II, and SCO Unix Open Server release 5. Day to day management of all technical support related activities. Working knowledge of DEC PDP11/73 and MicroVax II, and SCO Unix Open Server release 5.

Education

  • Barrington University
    BBA, Business Administration
    2000 - 2002
  • NRI a division of McGraw-Hill cont'd Edu
    Diploma, Microprocessor Technology
    1983 - 1985
  • The MGI Management Institute
    Certificate, Software Design
    1979 - 1980
  • Algonquin College of Applied Arts and Technology
    Dipl. Electronics Engineering, Electronics Engineering Technology/Technicain
    1973 - 1976

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