Dave Hetrick
Customer Success Manager at BlueVolt- Claim this Profile
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Topline Score
Bio
Don Ramsey CCSM, MCSE
I have known Dave for many years and dealt with him in different roles at Xerox. Dave is a great manager, great employee and great person. He has always been professional and personable to deal with.
Jenny Matteson
Dave has stellar experience running the under-the-hood processes that make a business work. Not only does he have the skills to learn systems and processes quickly, he has the people skills to build relationships with the people who make the systems and processes happen within a huge global organization. When we were on the same training team, he made sure all my courses had the correct codes for the learning management system, all the copyrights were updated and current, and all the courses loaded in the correct ordering systems to support global product launches. If there were ever any issues, he brought them up to the team with plenty of time to get them addressed before our customers encountered problems. He is also dedicated to process improvement, going above and beyond merely keeping things running smoothly. He optimized processes effectively and efficiently, while continuing to branch out and learn new things. It was a pleasure working with him.
Don Ramsey CCSM, MCSE
I have known Dave for many years and dealt with him in different roles at Xerox. Dave is a great manager, great employee and great person. He has always been professional and personable to deal with.
Jenny Matteson
Dave has stellar experience running the under-the-hood processes that make a business work. Not only does he have the skills to learn systems and processes quickly, he has the people skills to build relationships with the people who make the systems and processes happen within a huge global organization. When we were on the same training team, he made sure all my courses had the correct codes for the learning management system, all the copyrights were updated and current, and all the courses loaded in the correct ordering systems to support global product launches. If there were ever any issues, he brought them up to the team with plenty of time to get them addressed before our customers encountered problems. He is also dedicated to process improvement, going above and beyond merely keeping things running smoothly. He optimized processes effectively and efficiently, while continuing to branch out and learn new things. It was a pleasure working with him.
Don Ramsey CCSM, MCSE
I have known Dave for many years and dealt with him in different roles at Xerox. Dave is a great manager, great employee and great person. He has always been professional and personable to deal with.
Jenny Matteson
Dave has stellar experience running the under-the-hood processes that make a business work. Not only does he have the skills to learn systems and processes quickly, he has the people skills to build relationships with the people who make the systems and processes happen within a huge global organization. When we were on the same training team, he made sure all my courses had the correct codes for the learning management system, all the copyrights were updated and current, and all the courses loaded in the correct ordering systems to support global product launches. If there were ever any issues, he brought them up to the team with plenty of time to get them addressed before our customers encountered problems. He is also dedicated to process improvement, going above and beyond merely keeping things running smoothly. He optimized processes effectively and efficiently, while continuing to branch out and learn new things. It was a pleasure working with him.
Don Ramsey CCSM, MCSE
I have known Dave for many years and dealt with him in different roles at Xerox. Dave is a great manager, great employee and great person. He has always been professional and personable to deal with.
Jenny Matteson
Dave has stellar experience running the under-the-hood processes that make a business work. Not only does he have the skills to learn systems and processes quickly, he has the people skills to build relationships with the people who make the systems and processes happen within a huge global organization. When we were on the same training team, he made sure all my courses had the correct codes for the learning management system, all the copyrights were updated and current, and all the courses loaded in the correct ordering systems to support global product launches. If there were ever any issues, he brought them up to the team with plenty of time to get them addressed before our customers encountered problems. He is also dedicated to process improvement, going above and beyond merely keeping things running smoothly. He optimized processes effectively and efficiently, while continuing to branch out and learn new things. It was a pleasure working with him.
Credentials
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Lean Six Sigma Green Belt
XeroxAug, 2004- Oct, 2024
Experience
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BlueVolt
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United States
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E-Learning Providers
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1 - 100 Employee
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Customer Success Manager
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Apr 2022 - Present
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GK Machine Inc.
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Inside Sales Manager
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Mar 2013 - Apr 2022
* Managed a team which oversaw all major accounts for the company. * Team worked with customers to bring new projects to the floor, grow sales, and innovate new products * Built communication channels with Production to produce an accurate product and make on-time delivery * Worked with my team to apply business analysis methodology for managing production forecasts, monitoring revenues, and growing margins * Coordinated projects with engineering, production, and sales to accomplish company goals Show less
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Training Implementation Mgr.
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Aug 2000 - Mar 2013
• Managed training distribution to approx 10,000 Xerox printer technicians worldwide for the Office Printer Business. • Managed 30 successful product training launches to North America, Europe, and Asia-Pacific regions * Prior to internet delivery, I re-designed training kits from fully printed materials to complete DVD delivery. Revolutionary at the time due to Xerox being "The Document Company". This initiative led the Xerox Production Business to deliver materials in the same way • Managed the evolution from building physical training kits to delivery on an e-learning, online LMS • Site Patent and Copyright Coordinator. Worked with Xerox Legal to cover all materials and software delivered by Xerox OPB • Specialized in Process Improvement and cost savings. Twice led projects that resulted in $1M+ savings per project to the company Show less
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Tektronix
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Customer Technical Support
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May 1997 - Aug 2000
- Handled first level technical support calls for Tektronix color printers. Also handled network and software support calls. - Call center lead for 2 years. Maintained a 100% customer satisfaction rating for 8 straight quarters. - Handled first level technical support calls for Tektronix color printers. Also handled network and software support calls. - Call center lead for 2 years. Maintained a 100% customer satisfaction rating for 8 straight quarters.
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Evergreen International Airlines
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United States
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Airlines and Aviation
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100 - 200 Employee
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Inventory Control Auditor
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Feb 1995 - May 1997
- Managed inventory and distribution of aircraft repair parts - Inventory maintained at 15 major airports through-out the US - Monitored billing and receivables for parts sold to airlines and repair facilities - Led team inventory of warehouse at the company's largest facility - Managed inventory and distribution of aircraft repair parts - Inventory maintained at 15 major airports through-out the US - Monitored billing and receivables for parts sold to airlines and repair facilities - Led team inventory of warehouse at the company's largest facility
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Store Manager
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Apr 1991 - Feb 1995
- Opened five stores in Oregon and California - Store Manager at three locations - Oregon Regional Manager - Opened five stores in Oregon and California - Store Manager at three locations - Oregon Regional Manager
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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E-5 PO2
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Jan 1987 - Jan 1991
* Served on board a US Navy Destroyer during Persian Gulf Operations in a high-stress environment. * During a subsequent complete ship's overhaul, served as Supplies Logistical Coordinator. Awarded Navy Commendation * Served on board a US Navy Destroyer during Persian Gulf Operations in a high-stress environment. * During a subsequent complete ship's overhaul, served as Supplies Logistical Coordinator. Awarded Navy Commendation
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Education
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1996 - 1997
George Fox University
BA, Management & Organizational Leadership -
1983 - 1984
University of Pittsburgh
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