Experience

Carver Edison

• United States
• Financial Services
• 1 - 100 Employee

• Member Board Of Directors

  • Sep 2017 - Present

  New York City



Trade Exchange

• United States
• Financial Services
• 1 - 100 Employee

• Strategic Advisor/Advisory Board Member

  • Jan 2019 - Present

  Greater New York City Area



TradeDuel

• Financial Services
• 1 - 100 Employee

• Strategic Advisor

  • Oct 2017 - Present

  Greater New York City Area



E*TRADE from Morgan Stanley

• Financial Services
• 700 & Above Employee

• Senior Vice President E*TRADE Retail Services, President E*TRADE Securities

  • Oct 2015 - Oct 2016

  Greater New York City Area As SVP ETRADE Retail Services and President of E*TRADE Securities, I was responsible for all customer-facing facets of the retail brokerage organization including all | digital channels | domestic branch network | customer service | customer call centers | trading | margin operations | product development for the trading, retirement, and investment offerings | Reporting directly to the CEO for E*TRADE Financial, I had responsibility for over 1800 associates in Retail Services located across… Show more As SVP ETRADE Retail Services and President of E*TRADE Securities, I was responsible for all customer-facing facets of the retail brokerage organization including all | digital channels | domestic branch network | customer service | customer call centers | trading | margin operations | product development for the trading, retirement, and investment offerings | Reporting directly to the CEO for E*TRADE Financial, I had responsibility for over 1800 associates in Retail Services located across the US and in the Philippines. As a member of the firm’s Executive Committee I played an integral role in shaping the strategic focus and future direction of the company as well as making the key day to day operating decisions necessary to meet and exceed annual growth goals. In addition, I served on the boards of E*TRADE Securities, E*TRADE Capital Management, and E*TRADE Corporates Services. I was also a voting member on the steering committees for E*TRADE’s Operational Risk and Controls Committee, Enterprise Risk Management Committee and the New Product Review Committee. As President of E*TRADE Securities, I was responsible for all facets of the organization including | retail brokerage | active trader | product development | retirement | digital | fixed income | branch network | call centers | risk management | asset management | sales | service | customer relationship model |

• Senior Vice President Retail Brokerage Services

  • Dec 2013 - Oct 2015

  New York, New York As Senior Vice President for Retail Customer Service and Distribution I was responsible for business development and the “offline” customer experience delivered by the 1100+ associates in the branch network and customer call centers (2 domestic,1 international). My responsibilities included building a world-class sales and service team while distributing investment products and services to E*TRADE clients and prospects. In support of this objective, requiring significant change management, I… Show more As Senior Vice President for Retail Customer Service and Distribution I was responsible for business development and the “offline” customer experience delivered by the 1100+ associates in the branch network and customer call centers (2 domestic,1 international). My responsibilities included building a world-class sales and service team while distributing investment products and services to E*TRADE clients and prospects. In support of this objective, requiring significant change management, I put a tremendous emphasis on Talent Management, Leadership team development, and associate training which combined to drive improved Financial Consultant productivity, operational efficiency, and employee engagement.



Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• Regional Branch Executive Northeast Region - Charles Schwab

  • Aug 2003 - Dec 2013

  Responsible for the Northeast Region for Schwab’s Retail Branch Network with ~40 branch locations and 200 Financial Consultants and Customer Service Representatives providing investment services, financial planning, and comprehensive wealth management solutions to retail investors. Overall responsibility for | business development leadership | strategic planning | sales | service delivery | customer experience | risk management | employee development |



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Branch Network SVP

  • 1991 - 2003

  Held numerous positions over a 12-year tenure with Fidelity including Regional Training Manager(Chicago), Regional Sales Manager(Dallas), Regional Vice President Central Region(Chicago). In 2000, was promoted to SVP for Fidelity’s branch network which also included responsibility for Fidelity’s Private Access and Premium Service Teams focused on delivering high touch relationship management and service to Fidelity’s High Net Worth Customers. Overall responsibility included | strategic planning… Show more Held numerous positions over a 12-year tenure with Fidelity including Regional Training Manager(Chicago), Regional Sales Manager(Dallas), Regional Vice President Central Region(Chicago). In 2000, was promoted to SVP for Fidelity’s branch network which also included responsibility for Fidelity’s Private Access and Premium Service Teams focused on delivering high touch relationship management and service to Fidelity’s High Net Worth Customers. Overall responsibility included | strategic planning | business development | risk management | designing and delivering world class customer experience | sales | service | Show less



Merril Lynch Inc

• United States
• Financial Services
• 100 - 200 Employee

• Financial Consultant

  • Oct 1985 - Oct 1991

  Greater Chicago Area