Experience

nib New Zealand

• New Zealand
• Insurance
• 100 - 200 Employee

• Head of Product - NZ

  • Jan 2019 - Present



Bank of New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Portfolio Manager - Consumer Lending Products

  • Jan 2017 - Dec 2018

• Senior Product Manager - Home Loans

  • May 2015 - Dec 2016

  Key responsibilities:• Lead a team of Product Managers to deliver against strategic and tactical business goals• Manage and monitor the financial, customer and market performance of the Housing portfolio• Manage enterprise-wide home loan pricing to optimise performance, and meet key business objectives • Continuously improve and optimise the product proposition and fulfillment processes to enhance customer experiences, and ensure the offering remains compelling and competitive in the marketplace• Proactively identify opportunities and lead initiatives designed to improve portfolio performance and customer proposition, and reduce conduct and operational risk• Create and deliver a Housing product strategy that achieves core business objectives and aligns with bank-wide strategies• Ensure the portfolio remains compliant with all associated regulatory requirements, and monitor and assess the impact of any economic, regulatory and political changes on the portfolio• Be seen as a leader within the business for Housing, and establish strong working relationships across key senior and enterprise leaders, as well as executive team members

• Product Manager - Home Loans

  • Nov 2013 - May 2015

  Key responsibilities:• Responsible for the day to day management of product and pricing tactics for the home loan portfolio• Development, maintenance and execution of pricing and product strategies for the housing portfolio, in conjunction with the Senior Product Manager• Analysis and communication of sales, volume and revenue performance and insights to key stakeholders• Identification of opportunities to optimize product performance through cost reduction and revenue enhancement initiatives• Ensure key processes remain efficient and identify opportunities to further optimize these• Manage the implementation of tactics, enhancements and product development to align with agreed product and marketing strategies• Provide frontline support for product queries, and ensure collateral remains accurate and fit for purpose• Undertake product research and analysis to determine competitor activity, strategies and emerging market trends both locally and globally

• Associate Product Manager - Home Loans

  • Feb 2012 - Nov 2013

  Key responsibilities:• Support the day to day management and delivery of the Housing portfolio• Contribute to the development and execution of strategies aimed at growing product performance• Development and presentation of pricing recommendations to senior and executive level management



Tourmasters South Pacific (NZ) Limited

• Product Controller

  • May 2010 - Feb 2012

  Key responsibilities:• Management of FIT product portfolio across international and domestic markets, and digital channels• Maximise revenue performance across all FIT brands, and identify new business/product opportunities• Management of two staff within Product team• Management of product pricing across all brands and markets, including strategic and tactical offers• Ongoing analysis of product performance, including executive and director level reporting• Responsible for successful contract and pricing negotiations with suppliers

• Business Development - E-commerce / Ski Express

  • Dec 2007 - Apr 2010

  Key responsibilities:• Development, SEO and maintenance of all company websites to generate sales and maximise revenue• Management and development of in-house booking and reporting system• Management of Ski Express pricing and tactical offers across all markets• Development of Ski Express product and supporting collateral to drive business growth



Tourism Holdings Limited

• New Zealand
• Travel Arrangements
• 200 - 300 Employee

• Product Development Coordinator

  • Oct 2003 - Dec 2007