Experience

Pliancy

• United States
• Computer and Network Security
• 1 - 100 Employee

• Senior IT Consultant

  • Jan 2022 - 2 years

  San Diego, California, United States We design technology for the demanding needs of the capital management and life sciences industries. Scalable. Secure. Cloud-based. Pliancy integrates and manages a flexible package of email, file management, identity management, security, and reporting for each client.



Freelance

• Independent IT and Technology Consultant

  • Nov 2021 - Jan 2022



Interlaced.io

• United States
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2020 - Nov 2021

  San Diego, California, United States

• Head Of Service

  • Jan 2020 - Sep 2020

  Greater San Diego Area Oversees Interlaced daily operations of Support team engineers. Builds and enforces SOP's to ensure client delight. Upholds all of Interlaced's core values to present a timely, empathetic, and innovative support experience that our clients love and trust.

• Service Manager

  • May 2018 - Jan 2020

  San Diego, California Manages the day to day support delivery for the Interlaced ServiceDesk team and ensures client success and satisfaction. Creates and manages SOP documentation and policy for internal and external clients to deliver the best support experience possible. Upholds all of Interlaced's core values to present a timely, empathetic, and innovative support experience that our clients love and trust.

• Help Desk Manager / L3 Engineer

  • Jan 2018 - May 2018

  Greater San Diego Area

• Lead Systems Engineer

  • Aug 2017 - Jan 2018

  Greater San Diego Area

• Systems Engineer

  • Nov 2014 - Aug 2017

  San Diego, California Interlaced is an Apple­centric managed service provider. We are a team of certified Apple consultants, engineers, and CIO­level professionals that work with clients in San Francisco, San Diego, and Philadelphia. We design, implement, and support beautiful technology infrastructures. Primary strategic capabilities include: 1) Enterprise Networks, 2) Single Sign­On (SSO) and Identity and Access Management (IAM), and 3)Enterprise Device Management with Zero­Touch Deployment… Show more Interlaced is an Apple­centric managed service provider. We are a team of certified Apple consultants, engineers, and CIO­level professionals that work with clients in San Francisco, San Diego, and Philadelphia. We design, implement, and support beautiful technology infrastructures. Primary strategic capabilities include: 1) Enterprise Networks, 2) Single Sign­On (SSO) and Identity and Access Management (IAM), and 3)Enterprise Device Management with Zero­Touch Deployment (ZTD).



Simple Support

• Technical Consultant

  • Mar 2014 - Jul 2015

  Solana Beach Supports individuals like you that use technology to make their worlds go 'round. Has quick, easy solutions and answers to issues/ questions you have about your Apple gadgets. Very easy to work with and tenaciously takes initiative to find what you need. Also supports VMWare, Parallels, Voip installations, Windows, Outlook/ Exchange, Backblaze.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Sep 2012 - Jan 2014

• Creative

  • Mar 2011 - Sep 2012